State Retirement Pensions: Females

(asked on 4th September 2017) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many complaints his Department has (a) received and (b) investigated in the last 12 months in each region from women born in the 1950s and affected by changes in state pension age; what criteria are used to determine whether a complaint is investigated; how many such investigations have been completed; and what the anticipated (i) timescale and (ii) cost is of each such investigation under way.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 12th September 2017

The number of complaints received and investigated from August 2016 to August 2017 is 3782.

All complaints are investigated. We are unable to attribute the complaints to Region due to limitations of data recording.

DWP contact the customer within 15 working days to tell them of the outcome or when they can expect a response, if it will take longer.

The department does not hold cost figures for such investigations and these complaints are handled within the normal business of the department.

Reticulating Splines