Question to the Home Office:

To ask the Secretary of State for the Home Department, how many Life in the UK Test refund (a) and (b) complaint forms her Department has received; and how many refund requests her Department has (a) received, (b) paid out in each month since March 2014.

Complaints and refund requests in relation to the Life in the UK test are handled by the provider of the test.

The Life in the UK test providers have received 3,785 complaints since 1 March 2014. This accounts for 0.38% of the total tests carried out during this period.

Refund request data is not available prior to September 2014. For the period between 1 September and 30 June, 3,720 refund requests were received, of which 2,966 were accepted and refunds given.

A total of 3,059 refunds have been paid out since 1 March 2014. This figure is correct as of 30 June 2020. A breakdown by month is as follows: