Jobcentres: Coronavirus

(asked on 21st July 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what discussions she has had with trade unions on the reopening of job centres in (a) Northern Ireland, (b) Scotland and (c) Wales.


Answered by
Mims Davies Portrait
Mims Davies
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 1st September 2020

Jobcentres have remained open to support our most vulnerable claimants throughout this pandemic, providing a service, in accordance with PHE and Devolved Government guidelines on social distancing, to vulnerable claimants unable to access our services through digital/telephony channels.

We are currently completing a programme of implementing safety measures, including provision of screens and signage, across our Jobcentres allowing us to extend our face to face service. We remain open for those who need us but will continue to minimise the requirement for customers to travel to our Jobcentres, conducting the majority of interactions digitally or by phone.

The department has widely discussed plans to extend our face to face service with Trade Union at National, Regional and local levels

We have been in regular dialogue with the unions on the reopening of Jobcentres nationally over the last few weeks. We held a meeting with DTUS on plans for Scotland on Monday 13th July. This was at short notice in response to TU concerns that this was being pursued without proper consultation.

We then wrote to DTUS on 15th July with further detail on planning for the roll-out in both Scotland and Wales. We continue to meet with DTUS twice weekly so there is a regular opportunity for further discussion where needed.

Please note that the DWP is only responsible for benefits in Great Britain. Social security benefits are a devolved matter in Northern Ireland. Questions about benefits in Northern Ireland should be directed to the Department of Communities in Northern Ireland

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