Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what estimate his Department has made of the number of calls (a) made to, (b) answered by and (c) that were answered within 60 seconds by the 119 test and trace services in each month since it was introduced.
The information requested is shown in the following table:
| Offered to agents | Answered by agents | Percentage answered | Answered in 60 seconds |
May | 314,438 | 313,570 | 99.7% | 98.7% |
June | 356,340 | 355,454 | 99.8% | 99.1% |
July | 456,238 | 454,491 | 99.6% | 98.6% |
August | 991,857 | 939,020 | 94.7% | 82.2% |
Total | 2,118,873 | 2,062,535 | 97.3% | 91.2% |