Universal Credit: Telephone Services

(asked on 19th November 2025) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many telephone operators work on the Universal Credit helpline by the nationality of those operators.


Answered by
Andrew Western Portrait
Andrew Western
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 28th November 2025

We do not centrally hold the nationality of Universal Credit call handlers and to provide the information would incur disproportionate cost.

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