Social Media: Abuse

(asked on 14th December 2021) - View Source

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what steps she is taking to ensure that social media companies (a) invest in human moderation to support reporting and content moderation systems and (b) provide training and support to enable staff to respond effectively to abuse taking place on their platforms.


Answered by
Chris Philp Portrait
Chris Philp
Minister of State (Home Office)
This question was answered on 21st December 2021

Under the draft Online Safety Bill, social media companies will have new duties to protect their users from harmful content such as online abuse. Ofcom, as the independent regulator, will recommend proportionate systems and processes, including for content moderation, that social media companies should put in place to fulfil these duties. We anticipate that Ofcom will recommend a combination of human moderation and other systems, depending on what is effective and proportionate for in-scope services.

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