Personal Independence Payment: Telephone Services
(asked on 15th December 2021) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average response time for answering personal independence payment new claims calls was in each month from December 2020 to November 2021.
Thank you for your question the following table presents Personal Independent Payment (PIP) New Claims (NC) Monthly Management Information for period December 2020 to November 2021.
The table details on a month by month basis for the above noted period the total number of calls answered for the service and the average speed to answer (ASA) for those calls, the ASA data is presented in minutes and seconds.
Month | Average speed of answer (min:sec) | Total Calls Answered |
Dec-20 | 00:36 | 45,298 |
Jan-21 | 02:50 | 64,403 |
Feb-21 | 03:41 | 62,357 |
Mar-21 | 02:16 | 96,578 |
Apr-21 | 02:59 | 78,690 |
May-21 | 05:06 | 78,075 |
Jun-21 | 06:52 | 89,427 |
Jul-21 | 03:28 | 87,532 |
Aug-21 | 02:56 | 86,099 |
Sep-21 | 07:48 | 93,654 |
Oct-21 | 12:38 | 91,025 |
Nov-21 | 08:06 | 101,186 |