NHS Test and Trace: Telephone Services
(asked on 6th January 2022) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what the (a) average call duration, (b) average waiting time and (c) total number of calls were to the NHS covid-19 testing help number 119 where the caller ended the call before it was answered in (i) 2020 and (ii) 2021.
This question was answered on 27th January 2022
While an informal estimate has been made, the data requested has not been centrally verified.