Mobile Phones: Fees and Charges

(asked on 25th June 2021) - View Source

Question to the Department for Digital, Culture, Media & Sport:

To ask Her Majesty's Government, further to the decision by EE to impose roaming charges on new UK mobile phone users when using their phones in Europe, what plans they have to negotiate a deal with the EU to eliminate roaming charges for UK customers.


Answered by
Baroness Barran Portrait
Baroness Barran
Parliamentary Under-Secretary (Department for Education)
This question was answered on 2nd July 2021

Since the end of the Transition Period the UK is no longer part of Roam Like at Home so surcharge-free roaming for UK consumers in the EU is no longer guaranteed.

During negotiations for the Trade and Cooperation Agreement with the EU, the UK proposed continuation of reciprocal agreements between the UK and EU for surcharge free roaming, or a review clause to consider the need for these should roaming surcharges return for consumers. The EU did not agree to either of these proposals. Therefore, mobile operators are now able to impose a surcharge on UK consumers travelling abroad to the EU for their mobile phone usage. We advise that consumers check with their operators before travelling.

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