Question to the Department for Business, Energy and Industrial Strategy:
To ask Her Majesty's Government what steps they are taking to ensure action is taken against travel agents whose approach towards refunds is inconsistent with consumer rights legislation and, in particular, the Package Travel and Linked Travel Arrangements Regulations 2018.
The Package Travel and Linked Travel Arrangements Regulations 2018 protect consumers who have bought package holidays. Under existing consumer law consumers are able to choose a voucher or credit note should they wish. We are engaging with the package travel sector and others to assess the impact of the covid-19 outbreak.