Asked by: Wendy Chamberlain (Liberal Democrat - North East Fife)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether his Department has undertaken an impact assessment on the roll out of Universal Credit to Tax Credit claimants including those that are farmers.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
Universal Credit (UC) was legislated for in 2012. We continue to learn and iterate our approach as we progress our Move to UC activity and remain committed to ensuring that the transition to UC works as smoothly as possible for all individuals. Latest findings of the Move to UC process were published here: Move to Universal Credit – insight on Tax Credit migrations and initial Discovery activity for wider benefit cohorts - GOV.UK (www.gov.uk)”
Asked by: Catherine West (Labour - Hornsey and Wood Green)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps he is taking to help support women in Hornsey and Wood Green constituency to return to work after a career break.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
Local Jobcentre teams are supporting residents into work and helping those in work to progress to higher paid jobs. We are working with local and national employers to help fill vacancies quickly, delivering Sector-Based Work Academy Programmes (SWAPs), recruitment days, Job Fairs, and work trials, all of which can help support women to return to work after a career break.
In addition, one to one support from a Work Coach and Contracted Employment Programmes, the department also offers help with CVs and employability skills, mentoring circles for people aged 50 plus and support with childcare costs. Where a Work Coach identifies a barrier to securing or progressing in employment, they can use the Flexible Support Fund (FSF) to procure clothing, tools, digital devices, and to help with travel to work costs.
In Haringey, we are working with the Construction Youth Trust to support more women into construction roles, with referrals made by Jobcentres across the borough, and funding available to support women who want to work in this sector.
To help facilitate signposting discussions with claimants, staff have access to a database of national and local support information, the District Provision Tool as well as the new Managed Jobs and Opportunities which ensures that claimants can access tailored support where required. This includes provision aimed at women across London such as Dress for Success, a service that supports women to improve their confidence when attending interviews and Smart Works, a UK charity that provides high quality interview clothes and interview training to unemployed women.
We are also working with Transport for London and the College of North East London on their Women into Transportation and Engineering provision. This provides two weeks of pre-employment training, covering CV writing, and workplace skills, plus a Smart Works coaching and styling appointment designed to give participants the confidence to apply for the roles offered within the programme
Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, with reference to paragraph 3.21 of the report by the National Audit Office entitled Department for Work and Pensions Accounts 2022-23, published on 6 July 2023, how many and what proportion of the incorrect National Insurance records have (a) been and (b) not yet been updated.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
To date we have processed over 23 million pieces of data to HMRC and less than 1% (0.88%) needs data validations. We expect this will be completed by Summer 2024.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many people received fines for overpayment of Carer's Allowance in (a) 2020, (b) 2021, (c) 2022, (d) 2023 and (e) as of 1 April 2024; and what was the total amount of these fines.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
Claimants have a responsibility to ensure they are entitled to benefits they claim and to inform the DWP of any changes in their circumstances that could impact their award.
Overpayments occur when an individual receives a payment they are not entitled to. The fines imposed by DWP for overpayments vary depending on the circumstances of the overpayment.
Administrative Penalties may be offered by the fraud investigator as an alternative to a prosecution in certain cases where there has been benefit fraud or attempted benefit fraud.
The table below provides the volume and value of Administrative Penalties accepted due to an overpayment of Carer’s Allowance, by financial year.
Financial Years | Volume of Administrative Penalties | Value |
2020/21 | 64 | £114.4k |
2021/22 | 43 | £80.2k |
2022/23 | 43 | £81.3k |
2023/24 | 75 | £140.8k |
For cases of claimant error, a £50 Civil Penalty may be imposed by DWP where an individual incurs an overpayment as a result of failing to provide accurate information and have not taken reasonable steps to correct the error.
The table below provides the volume and value of Civil Penalties given due to an overpayment of Carer’s Allowance, by financial year.
Financial Years | Volume of Civil Penalties | Value |
2020/21 | 14.9k | £0.747m |
2021/22 | 26.3k | £1.309m |
2022/23 | 24.8k | £1.241m |
2023/24 | 30.1k | £1.506m |
Note that our latest figures show there are approximately 1.4 million people claiming Carer’s Allowance.
The data provided for this response is for the volume of penalties, and it is important to note that individuals can receive more than one penalty.
Data been sourced from internal DWP management information, which is intended only to help the Department to manage its business. It is not intended for publication and has not been subject to the same quality assurance checks applied to our published official statistics. Our analysis has not captured a small but unknown number of penalties that are logged as debts in their own right on the debt MI system. Our understanding is that this approach is rarely used for Carer’s Allowance.
More information about DWP penalties policy can be found here: Penalties policy: in respect of social security fraud and error - GOV.UK (www.gov.uk)
Asked by: Martyn Day (Scottish National Party - Linlithgow and East Falkirk)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if his Department will make an assessment of the potential merits of allowing recipients of Attendance Allowance to report a change in circumstances digitally.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The modernisation of Retirement Services, which includes Attendance Allowance, forms a key part of DWP’s Service Modernisation Programme. A key objective of the programme is to understand how existing services - such as Attendance Allowance - should operate in the future and understand how and whether services, including reporting change of circumstances, can be accessed by citizens more quickly and easily online.
Asked by: Martyn Day (Scottish National Party - Linlithgow and East Falkirk)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the adequacy of waiting times to speak to the Disability Service Centre.
Answered by Mims Davies - Parliamentary Under-Secretary (Department for Work and Pensions)
Telephony is our customers’ primary channel to contact us. We continually assess the number of calls we are receiving and the associated waiting times, deploying resources accordingly to support service levels wherever this is possible.
However, due to recent higher volumes of calls than forecast, from the 24th of April and throughout May, we are deploying dedicated telephony specific resource to the Personal Independent Payment telephony lines which will give better support when dealing with sudden increases in traffic.
Asked by: Jonathan Gullis (Conservative - Stoke-on-Trent North)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what (a) restrictions and (b) guidance are in place for landlords renting out properties to immediate family members and receiving (i) housing benefit and (ii) universal credit for that property.
Answered by Mims Davies - Parliamentary Under-Secretary (Department for Work and Pensions)
To be eligible for support with housing costs in Housing Benefit and Universal Credit, claimants must be liable for making payment of rent on a commercial basis. A claimant can receive support with housing costs if that test is satisfied and liability is to a close relative, but only where that relative does not live in the same property as the claimant.
Guidance setting this out is available on Gov.uk.
Asked by: Tahir Ali (Labour - Birmingham, Hall Green)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to help people claim each benefit to which they are entitled.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
GOV.UK (www.gov.uk) provides information on eligibility and how to make a claim for benefits, including signposting to telephony routes (including textphone and Relay UK) for people who are unable to complete forms online. There are videos on the DWP YouTube channel that provide further information on a range of benefits including Personal Independence Payment, Universal Credit, Winter Fuel Payment, Pension Credit and DLA for Children and these explain how to claim and what to expect once a claim has been made.
Guidance on GOV.UK (www.gov.uk) includes information on benefits people may be able to claim and other financial support. This includes housing support, help with council tax and direct payments for social care. Where appropriate DWP letters include signposting to additional help and support.
Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many people were underpaid the State Pension due to incorrectly updated National Insurance records in the 2022-23 financial year; and what the total amount is that these people are owed.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
This response covers both missing Home Responsibilities Protection (HRP) and UC National Insurance issues.
The exercise to correct National Insurance records for those individuals impacted by errors in their HRP record is underway. The HRP corrections exercise started with HMRC dispatching letters in late 2023. Cases subsequently notified from HMRC started being processed in DWP in early 2024.
In the Department’s Annual Report and Accounts 2022-2023, the central estimate was around 187,000 cases who may have an underpayment of State Pension and for whom we expect to correct, with a total underpayment estimate of £1,043 million.
We intend to publish an update on the exercise in this year’s Annual Report and Accounts.
DWP has corrected the UC data issue for the cases impacted for the tax years up to and including the tax year 2022/2023. This data has been shared with HMRC. As HMRC updates NI records, these updates are sent to DWP. Any State Pension entitlement will be reassessed, and any underpayment addressed accordingly.
Asked by: Angela Eagle (Labour - Wallasey)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average value was of an underpayment of the State Pension due to incorrectly updated National Insurance records in the 2022-23 financial year.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
This response covers both missing Home Responsibilities Protection (HRP) and UC National Insurance issues.
The exercise to correct National Insurance records for those individuals impacted by errors in their HRP record is underway. The HRP corrections exercise started with HMRC dispatching letters in late 2023. Cases subsequently notified from HMRC started being processed in DWP in early 2024.
In the Department’s Annual Report and Accounts 2022-2023, the central estimate value of an underpayment was £5,000 for alive cases above state pension age and £3,000 for deceased cases.
We intend to publish an update on the exercise in this year’s Annual Report and Accounts.
DWP has corrected the UC data issue for the cases impacted for the tax years up to and including the tax year 2022/2023. This data has been shared with HMRC. As HMRC updates NI records, these updates are sent to DWP. Any State Pension entitlement will be reassessed, and any underpayment addressed accordingly.