Asked by: Simon Lightwood (Labour (Co-op) - Wakefield)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce the time taken to assign to an investigator a complaint to the Independent Case Examiner.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The rate at which complaints can be allocated to an investigator is dependent on multiple factors including the volume and complexity of complaints received, as well as available investigative resource.
ICE is a demand led service and continues to receive high complaint intake volumes. It has experienced a 37% increase in referrals since April 2022, with an 18% increase in the 2023/24 operational year. Not all referrals into ICE are accepted for investigation. ICE has experienced an 83% increase in the volume of cases it has accepted since April 2020, with a 9% increase in the 2023/24 operational year.
The ICE office continues to review its process and operating model and continuously seeks opportunities to maximise productivity, ensuring it operates with optimum investigative resource. In the past 20 months (August 2022 – March 2024) resource levels at the ICE office have increased by 18%. The unit is operating at 99.11% of its agreed headcount.
The Office has reduced the volume of cases awaiting allocation to an investigator by 49% over the 2023/24 operational year. The combined number of cases being handled by the ICE Office at the end of March 2024 was 1462, this represents a 33% reduction from March 2023 despite the high intake levels experienced.
Asked by: Stephen Farry (Alliance - North Down)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether he has had discussions with the Leader of the House on making Parliamentary time available for Members to debate and approve the recommendations in the Parliamentary and Health Service Ombudsman's report into the communication of state pension age increases, published on 21 March 2024.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
In laying the report before Parliament at the end of March, the Ombudsman has brought matters to the attention of this House, and a further update to the House will be provided once the report's findings have been fully considered.
Asked by: Charlotte Nichols (Labour - Warrington North)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if he will provide compensation to women who have been affected by changes to the State Pension age.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
In laying the report before Parliament at the end of March, the Ombudsman has brought matters to the attention of this House, and a further update to the House will be provided once the report's findings have been fully considered.
Asked by: Stephen Farry (Alliance - North Down)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether his Department plans to meet with representatives of the Women Against State Pension Inequality campaign following the Parliamentary and Health Service Ombudsman's report into the communication of state pension age increases, published on 21 March 2024.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
In laying the report before Parliament at the end of March, the Ombudsman has brought matters to the attention of this House, and a further update to the House will be provided once the report's findings have been fully considered.
Asked by: Stephen Farry (Alliance - North Down)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether his Department accepts the findings of maladministration in the Parliamentary and Health Service Ombudsman's report into the communication of state pension age increases, published on 21 March 2024.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
In laying the report before Parliament at the end of March, the Ombudsman has brought matters to the attention of this House, and a further update to the House will be provided once the report's findings have been fully considered.
Asked by: John McDonnell (Labour - Hayes and Harlington)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many full-time equivalent staff worked in his Department’s Counter Fraud, Compliance and Debt unit in each of the last ten years for which figures are available.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
Please see the Full-Time Equivalent (FTE) numbers for Counter Fraud Compliance & Debt (CFCD) and its predecessor Counter Fraud & Compliance (CFC). To ensure compliance with GDPR, seven years of data is the maximum that we hold.
Paid Staff at specified date, Full Time Equivalent | ||
Date | FTE | CFC/CFCD |
31-Mar 2018 | 5209.8 | CFC |
31-Mar 2019 | 5488.3 | CFC |
31-Mar 2020 | 7519.4 | CFCD |
31-Mar 2021 | 6941.6 | CFCD |
31-Mar 2022 | 8289.7 | CFCD |
31-Mar 2023 | 9080.2 | CFCD |
Asked by: Stephen Farry (Alliance - North Down)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether his Department has made an estimate of how many women affected by State Pension age changes have died since the publication of the Parliamentary and Health Service Ombudsman's report into the communication of state pension age increases on 21 March 2024.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
In laying the report before Parliament at the end of March, the Ombudsman has brought matters to the attention of this House, and a further update to the House will be provided once the report's findings have been fully considered.
Asked by: Daisy Cooper (Liberal Democrat - St Albans)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many claimants have received tax credit overpayments since their migration to Universal Credit in St Albans district.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
A claim for Universal Credit (UC) closes any tax credit claim with any associated overpayment arising from tax credits passed to DWP for recovery.
The number of individuals in St Alban’s that had received a migration notice by Dec-23 was nil/negligible. We are therefore unable to provide the requested data to prevent releasing potentially disclosive information about individuals.
Asked by: Julian Knight (Independent - Solihull)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many staff left his Department in each year since 2015.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The table below shows Staff in Post (SiP) numbers of leavers for each financial year (April - March.) To ensure compliance with GDPR, seven years of data is the maximum that we hold.
All leavers in Financial Year - SiP | |
Date | Number of Leavers - DWP |
17/18 | 6,927 |
18/19 | 6,320 |
19/20 | 7,149 |
20/21 | 5,558 |
21/22 | 11,332 |
22/23 | 10,910 |
23/24 | 7,299 |
Asked by: Nick Smith (Labour - Blaenau Gwent)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 15 April 2024 to Question 20580 on Pensions: Consumer Information, what the (a) estimated and (b) actual costs of the project are.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Pensions Dashboards Programme (PDP) has spent £56.7M between 2019/20 and the end of February 2024 (with spend relating to 2023/24 subject to final audit).
Whole life costs of the Pensions Dashboards Programme (2019/20 – 2026/27) are currently estimated by MaPS to be around £139M.