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Written Question
Social Security Benefits: Termination of Employment
Wednesday 27th March 2024

Asked by: Lord Naseby (Conservative - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what action they are taking to ensure that all those considering leaving work permanently are subject to ‘work search’ requirements before they receive benefits.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

The Welfare Reform Act 2012 and the Universal Credit regulations 2013/2015 determine the conditionality expectations that are relevant to individuals who are claiming Universal Credit.

For those who are expected to look for or prepare for work this will include up to 35 hours a week of work-related and work preparation activities, with an expectation that they take all reasonable actions to find work and move towards financial independence as quickly as possible. If they fail to comply and meet their agreed commitments without good reason a sanction may be applied.

If a claimant is found to have voluntarily left their employment without good reason, they will be sanctioned for a fixed period of at least 91 days.


Written Question
Poverty: Children
Wednesday 27th March 2024

Asked by: Lord Bishop of Leicester (Bishops - Bishops)

Question to the Department for Work and Pensions:

To ask His Majesty's Government, further to the answer by Lord Markham on 11 March (HL Deb col 1802), and taking account of the latest Households Below Average Income data, which shows a 300,000 increase in the number of children living in absolute poverty in the past year, what assessment they have made of the impact on health and well-being of the two-child limit for child benefit; and what assessment they have made of the strengths and weaknesses of using the measure of absolute poverty rather than relative poverty.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

It is not possible to produce a robust assessment of the impact of the two-child limit.

Child Benefit continues to be paid for all children in eligible families.

Relative poverty sets a threshold as a proportion of the UK median income and moves each year as average income changes.

Typically, a household is in relative poverty if its income is less than 60 per cent of the median household income.

Absolute poverty, by our definition, is a threshold as a proportion of the UK average income in a given year (2010/11) and moves each year in line with inflation.

This government prefers to look at Absolute poverty over Relative poverty as relative poverty can provide counter-intuitive results.

Relative poverty is likely to fall during recessions, due to falling median incomes. Under this measure, poverty can decrease even if people are getting poorer.

The absolute poverty line is fixed in real terms, so will only ever worsen if people are getting poorer, and only ever improve if people are getting richer.


Written Question
State Retirement Pensions: Women
Wednesday 27th March 2024

Asked by: Baroness Ritchie of Downpatrick (Labour - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what plans they have to provide (1) an apology, and (2) compensation, to women born in the 1950s, as recommended by the Parliamentary and Health Service Ombudsman in its report, Women’s State Pension age: our findings on injustice and associated issues, published on 21 March.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

We are considering the Ombudsman’s report and will respond in due course.


Written Question
State Retirement Pensions: Women
Wednesday 27th March 2024

Asked by: Baroness Ritchie of Downpatrick (Labour - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what assessment they have made of the report by the Parliamentary and Health Service Ombudsman, Women’s State Pension age: our findings on injustice and associated issues, published on 21 March.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

We are considering the Ombudsman’s report and will respond in due course.


Written Question
Universal Credit
Wednesday 27th March 2024

Asked by: Baroness Lister of Burtersett (Labour - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government whether they will publish the readiness criteria used for the managed migration to universal credit; and, if not, why.

Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)

The Senior Responsible Owner for Universal Credit set out the criteria for the Public Accounts Committee at its hearing on March 11, 2024, Progress in implementing Universal Credit (HC 552) Question 26 committees.parliament.uk/oralevidence/14467/pdf/

The formal assessments are published as part of the regular releases of Programme Board papers.


Written Question
Department for Work and Pensions: Mental Health
Tuesday 26th March 2024

Asked by: Rachael Maskell (Labour (Co-op) - York Central)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what training (a) he has and (b) other Ministers in his Department have had in mental health literacy.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

Ministers are not required to undertake specific mental health literacy training.


Written Question
Children: Maintenance
Tuesday 26th March 2024

Asked by: Wendy Chamberlain (Liberal Democrat - North East Fife)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what is the (a) average and (b) longest time for a Child Maintenance Service caseworker to be in post before receiving training on supporting families with experience of domestic abuse.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

The Child Maintenance Service (CMS) takes the issue of domestic abuse extremely seriously and is committed to ensuring that victims of abuse get the help and support they need to use the Service safely.

CMS has a Complex Needs Toolkit for its caseworkers, which includes clear steps to follow to support customers who are experiencing abuse. To improve the quality of the information we provide our customers, from 1 April we will start using the DWP District Provision Tool (DPT) and retire the Complex Needs Toolkit. The DPT contains the most up to date information for customer help and support across England, Scotland, and Wales.

CMS refreshed its approach and understanding of domestic abuse to include financial and coercive control and better awareness of how this affects all genders. A Domestic Abuse Plan has been developed which outlines key steps for caseworkers to follow to ensure victims of domestic abuse are supported. This includes advice on contacting the police if the parent is in immediate danger. Caseworkers can also call the police on behalf of the parent if requested to do so. As well as The Domestic Abuse Plan, CMS responds to cases involving domestic abuse in several ways, including by acting as an intermediary in Direct Pay cases, and providing advice on how to set up bank accounts with a centralised sort code to limit the risk of a parent’s location being traced. There are no plans to publish The Domestic Abuse Plan as it is a tool within CMS instructions for caseworkers to follow.

We reviewed domestic abuse training in 2021 to ensure caseworkers are equipped to support parents in vulnerable situations. This included reviewing the Home Office’s updated statutory guidance on coercive and controlling behaviour to ensure CMS staff are equipped to recognise this form of domestic abuse and signpost parents appropriately. In November 2023, a range of external stakeholders were invited to two workshops and were provided with an overview of the current CMS domestic abuse training to ensure it is in line with best practice. This opportunity allowed stakeholders to offer insight and feedback which can help feed into the evolution of future domestic abuse training. We are currently consulting with a range of external organisations and charities to help us enhance and modernise our learning to incorporate the broadest and most up to date information about dealing with victims and survivors of abuse. There are no plans to publish the training programme.

We have a comprehensive learning journey for established and new colleagues. Domestic abuse training is covered in the second week of colleagues joining CMS to ensure colleagues have the knowledge and tools available to support customers.

Through extensive Stakeholder engagement and the evolution of domestic abuse training, CMS continues to evolve and make positive changes to the way we deliver our service in order to support our caseworkers; including developing a trauma informed approach to complex cases and cases involving domestic abuse.

We commenced trialling the use of a single, named case worker team to help ensure victims of domestic abuse are appropriately supported. Evaluation of the trial has commenced, and this will inform the future service offer for survivors of domestic abuse. Additionally, CMS has processes to ensure there is no unwanted contact between parents and provides advice on bank accounts with a centralised sort code so their location cannot be traced. We act as an intermediary in Direct Pay cases to facilitate the exchange of bank details, which helps to ensure no personal information is shared between parents. The Service also signposts to appropriate charities and support lines.

The Child Support Collection (Domestic Abuse) Act received Royal Assent on 28 June 2023 following a Private Members Bill that had full Government support. The Act will allow for a CMS to place a child maintenance case onto the Collect & Pay service where it is requested by either parent, and there is evidence of domestic abuse against the requesting parent or children in their household by the other parent involved in the case. The Act is reliant on secondary legislation required to implement the measures in the Act and set out the procedures and evidence requirements. We have announced a consultation to seek views on how the CMS collects and transfers maintenance in response to the Domestic Abuse Act receiving royal assent. We are in the process of finalising the details of the consultation and aim to publish it as soon as possible.


Written Question
Children: Maintenance
Tuesday 26th March 2024

Asked by: Wendy Chamberlain (Liberal Democrat - North East Fife)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will publish the training (a) programme and (b) objectives for Child Maintenance Service caseworkers relating to (i) identifying and (ii) supporting victims of domestic abuse.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

The Child Maintenance Service (CMS) takes the issue of domestic abuse extremely seriously and is committed to ensuring that victims of abuse get the help and support they need to use the Service safely.

CMS has a Complex Needs Toolkit for its caseworkers, which includes clear steps to follow to support customers who are experiencing abuse. To improve the quality of the information we provide our customers, from 1 April we will start using the DWP District Provision Tool (DPT) and retire the Complex Needs Toolkit. The DPT contains the most up to date information for customer help and support across England, Scotland, and Wales.

CMS refreshed its approach and understanding of domestic abuse to include financial and coercive control and better awareness of how this affects all genders. A Domestic Abuse Plan has been developed which outlines key steps for caseworkers to follow to ensure victims of domestic abuse are supported. This includes advice on contacting the police if the parent is in immediate danger. Caseworkers can also call the police on behalf of the parent if requested to do so. As well as The Domestic Abuse Plan, CMS responds to cases involving domestic abuse in several ways, including by acting as an intermediary in Direct Pay cases, and providing advice on how to set up bank accounts with a centralised sort code to limit the risk of a parent’s location being traced. There are no plans to publish The Domestic Abuse Plan as it is a tool within CMS instructions for caseworkers to follow.

We reviewed domestic abuse training in 2021 to ensure caseworkers are equipped to support parents in vulnerable situations. This included reviewing the Home Office’s updated statutory guidance on coercive and controlling behaviour to ensure CMS staff are equipped to recognise this form of domestic abuse and signpost parents appropriately. In November 2023, a range of external stakeholders were invited to two workshops and were provided with an overview of the current CMS domestic abuse training to ensure it is in line with best practice. This opportunity allowed stakeholders to offer insight and feedback which can help feed into the evolution of future domestic abuse training. We are currently consulting with a range of external organisations and charities to help us enhance and modernise our learning to incorporate the broadest and most up to date information about dealing with victims and survivors of abuse. There are no plans to publish the training programme.

We have a comprehensive learning journey for established and new colleagues. Domestic abuse training is covered in the second week of colleagues joining CMS to ensure colleagues have the knowledge and tools available to support customers.

Through extensive Stakeholder engagement and the evolution of domestic abuse training, CMS continues to evolve and make positive changes to the way we deliver our service in order to support our caseworkers; including developing a trauma informed approach to complex cases and cases involving domestic abuse.

We commenced trialling the use of a single, named case worker team to help ensure victims of domestic abuse are appropriately supported. Evaluation of the trial has commenced, and this will inform the future service offer for survivors of domestic abuse. Additionally, CMS has processes to ensure there is no unwanted contact between parents and provides advice on bank accounts with a centralised sort code so their location cannot be traced. We act as an intermediary in Direct Pay cases to facilitate the exchange of bank details, which helps to ensure no personal information is shared between parents. The Service also signposts to appropriate charities and support lines.

The Child Support Collection (Domestic Abuse) Act received Royal Assent on 28 June 2023 following a Private Members Bill that had full Government support. The Act will allow for a CMS to place a child maintenance case onto the Collect & Pay service where it is requested by either parent, and there is evidence of domestic abuse against the requesting parent or children in their household by the other parent involved in the case. The Act is reliant on secondary legislation required to implement the measures in the Act and set out the procedures and evidence requirements. We have announced a consultation to seek views on how the CMS collects and transfers maintenance in response to the Domestic Abuse Act receiving royal assent. We are in the process of finalising the details of the consultation and aim to publish it as soon as possible.


Written Question
Children: Maintenance
Tuesday 26th March 2024

Asked by: Wendy Chamberlain (Liberal Democrat - North East Fife)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will publish the best practice guidance provided to Child Maintenance Service caseworkers for (a) complex cases and (b) cases involving domestic abuse.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

The Child Maintenance Service (CMS) takes the issue of domestic abuse extremely seriously and is committed to ensuring that victims of abuse get the help and support they need to use the Service safely.

CMS has a Complex Needs Toolkit for its caseworkers, which includes clear steps to follow to support customers who are experiencing abuse. To improve the quality of the information we provide our customers, from 1 April we will start using the DWP District Provision Tool (DPT) and retire the Complex Needs Toolkit. The DPT contains the most up to date information for customer help and support across England, Scotland, and Wales.

CMS refreshed its approach and understanding of domestic abuse to include financial and coercive control and better awareness of how this affects all genders. A Domestic Abuse Plan has been developed which outlines key steps for caseworkers to follow to ensure victims of domestic abuse are supported. This includes advice on contacting the police if the parent is in immediate danger. Caseworkers can also call the police on behalf of the parent if requested to do so. As well as The Domestic Abuse Plan, CMS responds to cases involving domestic abuse in several ways, including by acting as an intermediary in Direct Pay cases, and providing advice on how to set up bank accounts with a centralised sort code to limit the risk of a parent’s location being traced. There are no plans to publish The Domestic Abuse Plan as it is a tool within CMS instructions for caseworkers to follow.

We reviewed domestic abuse training in 2021 to ensure caseworkers are equipped to support parents in vulnerable situations. This included reviewing the Home Office’s updated statutory guidance on coercive and controlling behaviour to ensure CMS staff are equipped to recognise this form of domestic abuse and signpost parents appropriately. In November 2023, a range of external stakeholders were invited to two workshops and were provided with an overview of the current CMS domestic abuse training to ensure it is in line with best practice. This opportunity allowed stakeholders to offer insight and feedback which can help feed into the evolution of future domestic abuse training. We are currently consulting with a range of external organisations and charities to help us enhance and modernise our learning to incorporate the broadest and most up to date information about dealing with victims and survivors of abuse. There are no plans to publish the training programme.

We have a comprehensive learning journey for established and new colleagues. Domestic abuse training is covered in the second week of colleagues joining CMS to ensure colleagues have the knowledge and tools available to support customers.

Through extensive Stakeholder engagement and the evolution of domestic abuse training, CMS continues to evolve and make positive changes to the way we deliver our service in order to support our caseworkers; including developing a trauma informed approach to complex cases and cases involving domestic abuse.

We commenced trialling the use of a single, named case worker team to help ensure victims of domestic abuse are appropriately supported. Evaluation of the trial has commenced, and this will inform the future service offer for survivors of domestic abuse. Additionally, CMS has processes to ensure there is no unwanted contact between parents and provides advice on bank accounts with a centralised sort code so their location cannot be traced. We act as an intermediary in Direct Pay cases to facilitate the exchange of bank details, which helps to ensure no personal information is shared between parents. The Service also signposts to appropriate charities and support lines.

The Child Support Collection (Domestic Abuse) Act received Royal Assent on 28 June 2023 following a Private Members Bill that had full Government support. The Act will allow for a CMS to place a child maintenance case onto the Collect & Pay service where it is requested by either parent, and there is evidence of domestic abuse against the requesting parent or children in their household by the other parent involved in the case. The Act is reliant on secondary legislation required to implement the measures in the Act and set out the procedures and evidence requirements. We have announced a consultation to seek views on how the CMS collects and transfers maintenance in response to the Domestic Abuse Act receiving royal assent. We are in the process of finalising the details of the consultation and aim to publish it as soon as possible.


Written Question
Children: Maintenance
Tuesday 26th March 2024

Asked by: Wendy Chamberlain (Liberal Democrat - North East Fife)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether the Complex Needs Toolkit is used by the Child Maintenance Service.

Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)

The Child Maintenance Service (CMS) takes the issue of domestic abuse extremely seriously and is committed to ensuring that victims of abuse get the help and support they need to use the Service safely.

CMS has a Complex Needs Toolkit for its caseworkers, which includes clear steps to follow to support customers who are experiencing abuse. To improve the quality of the information we provide our customers, from 1 April we will start using the DWP District Provision Tool (DPT) and retire the Complex Needs Toolkit. The DPT contains the most up to date information for customer help and support across England, Scotland, and Wales.

CMS refreshed its approach and understanding of domestic abuse to include financial and coercive control and better awareness of how this affects all genders. A Domestic Abuse Plan has been developed which outlines key steps for caseworkers to follow to ensure victims of domestic abuse are supported. This includes advice on contacting the police if the parent is in immediate danger. Caseworkers can also call the police on behalf of the parent if requested to do so. As well as The Domestic Abuse Plan, CMS responds to cases involving domestic abuse in several ways, including by acting as an intermediary in Direct Pay cases, and providing advice on how to set up bank accounts with a centralised sort code to limit the risk of a parent’s location being traced. There are no plans to publish The Domestic Abuse Plan as it is a tool within CMS instructions for caseworkers to follow.

We reviewed domestic abuse training in 2021 to ensure caseworkers are equipped to support parents in vulnerable situations. This included reviewing the Home Office’s updated statutory guidance on coercive and controlling behaviour to ensure CMS staff are equipped to recognise this form of domestic abuse and signpost parents appropriately. In November 2023, a range of external stakeholders were invited to two workshops and were provided with an overview of the current CMS domestic abuse training to ensure it is in line with best practice. This opportunity allowed stakeholders to offer insight and feedback which can help feed into the evolution of future domestic abuse training. We are currently consulting with a range of external organisations and charities to help us enhance and modernise our learning to incorporate the broadest and most up to date information about dealing with victims and survivors of abuse. There are no plans to publish the training programme.

We have a comprehensive learning journey for established and new colleagues. Domestic abuse training is covered in the second week of colleagues joining CMS to ensure colleagues have the knowledge and tools available to support customers.

Through extensive Stakeholder engagement and the evolution of domestic abuse training, CMS continues to evolve and make positive changes to the way we deliver our service in order to support our caseworkers; including developing a trauma informed approach to complex cases and cases involving domestic abuse.

We commenced trialling the use of a single, named case worker team to help ensure victims of domestic abuse are appropriately supported. Evaluation of the trial has commenced, and this will inform the future service offer for survivors of domestic abuse. Additionally, CMS has processes to ensure there is no unwanted contact between parents and provides advice on bank accounts with a centralised sort code so their location cannot be traced. We act as an intermediary in Direct Pay cases to facilitate the exchange of bank details, which helps to ensure no personal information is shared between parents. The Service also signposts to appropriate charities and support lines.

The Child Support Collection (Domestic Abuse) Act received Royal Assent on 28 June 2023 following a Private Members Bill that had full Government support. The Act will allow for a CMS to place a child maintenance case onto the Collect & Pay service where it is requested by either parent, and there is evidence of domestic abuse against the requesting parent or children in their household by the other parent involved in the case. The Act is reliant on secondary legislation required to implement the measures in the Act and set out the procedures and evidence requirements. We have announced a consultation to seek views on how the CMS collects and transfers maintenance in response to the Domestic Abuse Act receiving royal assent. We are in the process of finalising the details of the consultation and aim to publish it as soon as possible.