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Written Question
Gambling: Ombudsman
Wednesday 20th March 2024

Asked by: John Hayes (Conservative - South Holland and The Deepings)

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, if she will make an assessment of the potential merits of establishing an independent ombudsman to enforce gambling operators’ duty of care.

Answered by Stuart Andrew - Parliamentary Under Secretary of State (Department for Culture, Media and Sport)

Following the Government’s review of the Gambling Act 2005, and the Gambling White Paper, published in April 2023, we are introducing a package of measures to further prevent gambling-related harm, including a commitment to establish a non-statutory ombudsman to strengthen protections for customers where things go wrong. The body will adjudicate complaints, including those relating to social responsibility or gambling harm, where an operator is not able to.

We are working at pace with industry and all stakeholders in the sector, including the Ombudsman Association, to ensure customers have access to an ombudsman that is fully operationally independent in line with Ombudsman Association standards, and is fully credible in the eyes of customers. As set out in the white paper, it is important that the body adjudicates fairly and transparently all complaints regarding social responsibility or gambling harm issues where an operator is not able to resolve these.

We remain clear that if this approach does not deliver as we expect, or shortcomings emerge regarding the ombudsman’s remit, powers or relationship with industry, the government will actively explore the full range of options to legislate to create a statutory ombudsman.


Written Question
Gambling: Ombudsman
Wednesday 13th March 2024

Asked by: James Wild (Conservative - North West Norfolk)

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, what progress her Department has made on establishing an ombudsman for the gambling sector since publication of the Gambling Review in April 2023.

Answered by Stuart Andrew - Parliamentary Under Secretary of State (Department for Culture, Media and Sport)

We are working at pace with industry and all stakeholders in the sector, including the Ombudsman Association, to ensure customers have access to an ombudsman that is fully operationally independent in line with Ombudsman Association standards, and is fully credible in the eyes of customers. As set out in the white paper, it is important that the body adjudicates fairly and transparently all complaints regarding social responsibility or gambling harm issues where an operator is not able to resolve these.

We remain clear that if this approach does not deliver as we expect, or shortcomings emerge regarding the ombudsman’s remit, powers or relationship with industry, the government will actively explore the full range of options to legislate to create a statutory ombudsman.


Written Question
Gambling
Thursday 7th December 2023

Asked by: Ian Byrne (Labour - Liverpool, West Derby)

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, with reference to her Department's Gambling white paper, published on 27 April 2023. whether she plans to take steps to help reduce the impact of the white paper's proposals on (a) casual gamblers and (b) the growth of illegal gambling.

Answered by Stuart Andrew - Parliamentary Under Secretary of State (Department for Culture, Media and Sport)

His Majesty’s Government recognises that, while millions of people gamble online without experiencing problems, for some it becomes an addiction with serious consequences. The white paper, published in April this year, outlines a balanced and proportionate package of measures.

The white paper’s proposals are targeted to protect those most at risk of gambling addiction or suffering catastrophic losses, while having minimal impact on the freedoms of the large majority of gamblers. For example, financial risk checks will be frictionless checks and based on data sharing, and only apply to only the very highest spenders. Proposed changes to game design rules will only impact the most intense products and not how most people ordinarily play, and the proposed data sharing between operators is only for those showing strong indicators of harm. “Casual gamblers” will also benefit from a number of the reforms, such as the new ombudsman to provide redress when things go wrong, greater control over the gambling marketing they receive, and reforms to support the land-based sector. Where proposals have been subject to consultation, we and the Gambling Commission are considering all responses carefully, including from gamblers not suffering harm.

We are also taking strong action to tackle illegal gambling alongside our reforms to the licensed sector. The Gambling Commission has been engaging with internet search and service providers to delist illegal operators and restrict access, working with payment providers and financial institutions to cut illegal operators off from payments, and working with software providers to prevent access to popular products and games. Furthermore, as we committed in the white paper, we are legislating through the recently introduced Criminal Justice Bill to give the Gambling Commission tough new powers to tackle criminal gambling websites.


Written Question
Department for Culture, Media and Sport: Complaints
Thursday 19th October 2023

Asked by: Stephanie Peacock (Labour - Barnsley East)

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, what progress her Department has made on appointing a new ombudsman to adjudicate complaints and order redress.

Answered by Stuart Andrew - Parliamentary Under Secretary of State (Department for Culture, Media and Sport)

The Government is working with the Gambling Commission, gambling industry and others to implement all the measures set out in the gambling white paper as soon as possible. A number of proposals are already complete, at consultation stage, or being trialled ahead of implementation.

We launched the consultation on the details of the statutory levy, including rates for different sectors and governance arrangements, on 17 October. We are also continuing work with the industry and Gambling Commission to scope and design an ombudsman, and remain on track for it to be established next summer.

The cross department group of officials working on informational messaging on the risks associated with gambling has met a number of times since the white paper was published.


Written Question
Gambling: Taxation
Thursday 19th October 2023

Asked by: Stephanie Peacock (Labour - Barnsley East)

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, what her Department's expected timescale is for launching its consultation on the (a) design and (b) scope of the statutory levy for gambling operators.

Answered by Stuart Andrew - Parliamentary Under Secretary of State (Department for Culture, Media and Sport)

The Government is working with the Gambling Commission, gambling industry and others to implement all the measures set out in the gambling white paper as soon as possible. A number of proposals are already complete, at consultation stage, or being trialled ahead of implementation.

We launched the consultation on the details of the statutory levy, including rates for different sectors and governance arrangements, on 17 October. We are also continuing work with the industry and Gambling Commission to scope and design an ombudsman, and remain on track for it to be established next summer.

The cross department group of officials working on informational messaging on the risks associated with gambling has met a number of times since the white paper was published.


Written Question
Gambling
Thursday 19th October 2023

Asked by: Stephanie Peacock (Labour - Barnsley East)

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, how many times the working group for strengthening informational messaging including on the risks associated with gambling has met.

Answered by Stuart Andrew - Parliamentary Under Secretary of State (Department for Culture, Media and Sport)

The Government is working with the Gambling Commission, gambling industry and others to implement all the measures set out in the gambling white paper as soon as possible. A number of proposals are already complete, at consultation stage, or being trialled ahead of implementation.

We launched the consultation on the details of the statutory levy, including rates for different sectors and governance arrangements, on 17 October. We are also continuing work with the industry and Gambling Commission to scope and design an ombudsman, and remain on track for it to be established next summer.

The cross department group of officials working on informational messaging on the risks associated with gambling has met a number of times since the white paper was published.


Written Question
Gambling: Ombudsman
Thursday 20th July 2023

Asked by: James Wild (Conservative - North West Norfolk)

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, with reference to section four of the White Paper entitled High stakes: gambling reform for the digital age, what progress her Department has made on establishing an ombudsman to rule on social responsibility complaints.

Answered by Stuart Andrew - Parliamentary Under Secretary of State (Department for Culture, Media and Sport)

As set out in the Gambling White Paper, the Government is working with industry and all stakeholders to establish an appropriate ombudsman that can adjudicate complaints relating to social responsibility or gambling harm where an operator is not able to resolve these.

We expect the ombudsman to be operational and accepting cases by summer 2024.


Written Question
Regulation: Public Bodies
Friday 23rd June 2023

Asked by: Richard Fuller (Conservative - North East Bedfordshire)

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, if he will make it his policy for all Departments to publish a list of all their associated public bodies that have been delegated power to (a)make amend or revoke, (b) enforce and (c) monitor compliance with regulations.

Answered by Jeremy Quin

The Cabinet Office publishes a list of public bodies classified as arm’s length bodies, the public bodies directory, which includes whether an organisation performs a regulatory function.

The arm’s length bodies which departments have flagged as performing a regulatory function through the most recent public bodies directory data collection are:

  • Agriculture and Horticulture Development Board

  • Animal and Plant Health Agency

  • British Hallmarking Council

  • Care Quality Commission

  • Charity Commission for England & Wales

  • Civil Justice Council

  • Civil Service Commission

  • Coal Authority

  • Commission on Human Medicines

  • Competition and Markets Authority

  • Copyright Tribunal

  • Education and Skills Funding Agency

  • Environment Agency

  • Equality and Human Rights Commission

  • Food Standards Agency

  • Forestry Commision

  • Gambling Commission

  • Gangmasters and Labour Abuse Authority

  • Health and Safety Executive

  • Health Education England

  • Health Research Authority

  • Historic Buildings and Monuments Commission for England

  • Human Fertilisation and Embryology Authority

  • Human Tissue Authority

  • Independent Monitoring Authority for the Citizens’ Rights Agreements

  • Independent Office for Police Conduct

  • Information Commissioner's Office

  • Insolvency Service

  • Legal Services Board

  • Marine Management Organisation

  • Maritime and Coastguard Agency (MCA)

  • Medicines and Healthcare Products Regulatory Agency

  • Natural England

  • NHS Improvement (includes Monitor and TDA)

  • Northern Ireland Human Rights Commission

  • Nuclear Decommissioning Authority

  • Office for Environmental Protection

  • Office for Standards in Education, Children’s Services and Skills (OFSTED)

  • Office for Students

  • Office of Gas and Electricity Markets (Ofgem)

  • Office of Qualifications and Examinations Regulation (OFQUAL)

  • Office of Rail and Road

  • Office of the Immigration Services Commissioner

  • Oil and Gas Authority (now called the North Sea Transition Authority)

  • Parades Commission for Northern Ireland

  • Pensions Ombudsman

  • Planning Inspectorate

  • Regulator of Social Housing

  • School Teachers’ Review Body

  • Sea Fish Industry Authority

  • Security Industry Authority

  • Single Source Regulations Office

  • Small Business Commissioner

  • Social Work England

  • Sports Grounds Safety Authority

  • The Housing Ombudsman

  • The Pensions Regulator

  • The Statistics Board, publicly known as the UK Statistics Authority

  • Theatres Trust

  • Traffic Commissioners

  • Trinity House

  • UK Hydrographic Office

  • UK Space Agency

  • Valuation Tribunal for England

  • Valuation Tribunal Service

  • Veterinary Medicines Directorate

  • Water Services Regulation Authority (OFWAT)


Written Question
Regulation: Public Bodies
Friday 23rd June 2023

Asked by: Richard Fuller (Conservative - North East Bedfordshire)

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, if he will provide a list of all public bodies that have been delegated powers to (a) make amend or revoke, (b) enforce and (c) monitor compliance with regulations.

Answered by Jeremy Quin

The Cabinet Office publishes a list of public bodies classified as arm’s length bodies, the public bodies directory, which includes whether an organisation performs a regulatory function.

The arm’s length bodies which departments have flagged as performing a regulatory function through the most recent public bodies directory data collection are:

  • Agriculture and Horticulture Development Board

  • Animal and Plant Health Agency

  • British Hallmarking Council

  • Care Quality Commission

  • Charity Commission for England & Wales

  • Civil Justice Council

  • Civil Service Commission

  • Coal Authority

  • Commission on Human Medicines

  • Competition and Markets Authority

  • Copyright Tribunal

  • Education and Skills Funding Agency

  • Environment Agency

  • Equality and Human Rights Commission

  • Food Standards Agency

  • Forestry Commision

  • Gambling Commission

  • Gangmasters and Labour Abuse Authority

  • Health and Safety Executive

  • Health Education England

  • Health Research Authority

  • Historic Buildings and Monuments Commission for England

  • Human Fertilisation and Embryology Authority

  • Human Tissue Authority

  • Independent Monitoring Authority for the Citizens’ Rights Agreements

  • Independent Office for Police Conduct

  • Information Commissioner's Office

  • Insolvency Service

  • Legal Services Board

  • Marine Management Organisation

  • Maritime and Coastguard Agency (MCA)

  • Medicines and Healthcare Products Regulatory Agency

  • Natural England

  • NHS Improvement (includes Monitor and TDA)

  • Northern Ireland Human Rights Commission

  • Nuclear Decommissioning Authority

  • Office for Environmental Protection

  • Office for Standards in Education, Children’s Services and Skills (OFSTED)

  • Office for Students

  • Office of Gas and Electricity Markets (Ofgem)

  • Office of Qualifications and Examinations Regulation (OFQUAL)

  • Office of Rail and Road

  • Office of the Immigration Services Commissioner

  • Oil and Gas Authority (now called the North Sea Transition Authority)

  • Parades Commission for Northern Ireland

  • Pensions Ombudsman

  • Planning Inspectorate

  • Regulator of Social Housing

  • School Teachers’ Review Body

  • Sea Fish Industry Authority

  • Security Industry Authority

  • Single Source Regulations Office

  • Small Business Commissioner

  • Social Work England

  • Sports Grounds Safety Authority

  • The Housing Ombudsman

  • The Pensions Regulator

  • The Statistics Board, publicly known as the UK Statistics Authority

  • Theatres Trust

  • Traffic Commissioners

  • Trinity House

  • UK Hydrographic Office

  • UK Space Agency

  • Valuation Tribunal for England

  • Valuation Tribunal Service

  • Veterinary Medicines Directorate

  • Water Services Regulation Authority (OFWAT)


Written Question
Government Departments: Vacancies
Thursday 21st July 2022

Asked by: Sarah Olney (Liberal Democrat - Richmond Park)

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, how many job vacancies there are in each Government (a) department and (b) agency.

Answered by Heather Wheeler

As at 8am on 19 July, there are 3,349 adverts for 10,409 total postings advertised on the Civil Service Jobs website. The below table shows vacancies and posts by department.

Department

Agency (if applicable)

Adverts Live

Total Posts Live

Ministry of Defence

Ministry of Defence

597

1,199

HM Prison & Probation Service

HM Prison & Probation Service

519

3,480

HM Revenue and Customs

HM Revenue and Customs

243

504

Foreign, Commonwealth & Development Office (Internal)

Foreign, Commonwealth & Development Office (Internal)

230

262

UK Health Security Agency

UK Health Security Agency

112

175

Home Office

Home Office

107

990

Department for Business, Energy & Industrial Strategy

Department for Business, Energy & Industrial Strategy

86

164

Ministry of Justice

Ministry of Justice

82

206

Department for Work and Pensions

Department for Work and Pensions

76

396

Cabinet Office

Cabinet Office

50

60

Department for International Trade

Department for International Trade

50

61

Department of Health and Social Care

Department of Health and Social Care

48

54

Office for National Statistics

Office for National Statistics

47

149

Department for Education

Department for Education

45

71

Defence Science and Technology Laboratory

Defence Science and Technology Laboratory

43

203

Crown Prosecution Service

Crown Prosecution Service

39

82

Health and Safety Executive

Health and Safety Executive

38

63

HM Courts and Tribunals Service

HM Courts and Tribunals Service

38

297

OFGEM

OFGEM

37

57

Natural England

Natural England

36

82

Scottish Government

Scottish Government

34

43

Department for Transport

Department for Transport

30

32

Forestry Commission

Forestry Commission

26

28

HM Treasury

HM Treasury

26

31

Medicines and Healthcare Products Regulatory Agency

Medicines and Healthcare Products Regulatory Agency

24

36

House of Commons

House of Commons

23

32

Social Security Scotland

Social Security Scotland

22

70

Government Digital Service

Government Digital Service

20

30

Insolvency Service

Insolvency Service

20

34

Homes England

Homes England

19

28

Government Legal Department

Government Legal Department

17

146

DEFRA

Food Standards Agency

16

20

Government Commercial Function

Government Commercial Function

16

29

Care Quality Commission

Care Quality Commission

16

65

Forestry Commission - Forest Research

Forestry Commission - Forest Research

16

16

Department for Levelling Up, Housing and Communities

Department for Levelling Up, Housing and Communities

15

25

Department for Digital, Culture, Media and Sport

Department for Digital, Culture, Media and Sport

15

16

College of Policing

College of Policing

15

44

UK Hydrographic Office

UK Hydrographic Office

15

49

Valuation Office Agency

Valuation Office Agency

14

130

Pensions Regulator

Pensions Regulator

13

16

Met Office

Met Office

13

23

Welsh Government

Welsh Government

13

56

National Crime Agency

National Crime Agency

13

144

The Money and Pensions Service

The Money and Pensions Service

13

18

Government Property Agency

Government Property Agency

12

29

DEFRA

Department for Environment, Food and Rural Affairs

12

13

Legal Aid Agency

Legal Aid Agency

11

29

Historic Environment Scotland

Historic Environment Scotland

10

10

HM Land Registry

HM Land Registry

10

18

Information Commissioner's Office

Information Commissioner's Office

10

19

FCDO Services

FCDO Services

10

10

Crown Commercial Service

Crown Commercial Service

9

14

Office for Students

Office for Students

9

20

Office for Standards in Education, Children's Services and Skills

Office for Standards in Education, Children's Services and Skills

9

12

Disclosure & Barring Service

Disclosure & Barring Service

8

16

UK Export Finance

UK Export Finance

8

11

Department for Transport

Driver and Vehicle Licensing Agency

8

20

Royal Botanic Gardens Kew

Royal Botanic Gardens Kew

8

9

House of Lords

House of Lords

8

9

Office of Qualifications and Examinations Regulation

Office of Qualifications and Examinations Regulation

7

7

Companies House

Companies House

7

7

Marine Management Organisation

Marine Management Organisation

7

9

Government Office for Science

Government Office for Science

7

28

GCHQ

GCHQ

7

22

UK Space Agency

UK Space Agency

7

7

Joint Nature Conservation Committee

Joint Nature Conservation Committee

6

6

Student Loans Company

Student Loans Company

6

14

Department for Transport

Driver and Vehicle Standards Agency

6

92

Department for Transport

Maritime and Coastguard Agency

6

10

Serious Fraud Office

Serious Fraud Office

5

9

Office of the Public Guardian

Office of the Public Guardian

5

12

Trade Remedies Authority

Trade Remedies Authority

5

5

Planning Inspectorate

Planning Inspectorate

5

7

Cross Departmental Opportunities

Cross Departmental Opportunities

5

9

UK Statistics Authority

UK Statistics Authority

4

4

Advisory, Conciliation and Arbitration Service

Advisory, Conciliation and Arbitration Service

4

5

DEFRA

Rural Payments Agency

4

5

Northern Ireland Office

Northern Ireland Office

4

6

Forestry and Land Scotland

Forestry and Land Scotland

4

4

Intellectual Property Office

Intellectual Property Office

4

4

Consumer Scotland

Consumer Scotland

4

5

Institute for Apprenticeships and Technical Education

Institute for Apprenticeships and Technical Education

4

4

Office of Rail and Road

Office of Rail and Road

4

5

Government Statistical Service

Government Statistical Service

4

40

Queen Elizabeth II Conference Centre

Queen Elizabeth II Conference Centre

4

10

Charity Commission

Charity Commission

4

7

Independent Office for Police Conduct

Independent Office for Police Conduct

4

5

Independent Monitoring Authority

Independent Monitoring Authority

3

3

UK Research and Innovation

UK Research and Innovation

3

3

Government Internal Audit Agency

Government Internal Audit Agency

3

4

Foreign, Commonwealth & Development Office

Foreign, Commonwealth & Development Office

3

7

Medical Research Council

Medical Research Council

3

3

Independent Parliamentary Standards Authority

Independent Parliamentary Standards Authority

3

3

The National Lottery Community Fund

The National Lottery Community Fund

3

3

DEFRA

Animal and Plant Health Agency

3

3

Defence Electronics & Components Agency

Defence Electronics & Components Agency

3

3

Children and Family Court Advisory and Support Service

Children and Family Court Advisory and Support Service

3

3

Gambling Commission

Gambling Commission

3

3

Registers of Scotland

Registers of Scotland

3

4

Competition & Markets Authority

Competition & Markets Authority

2

3

Innovate UK

Innovate UK

2

3

National Savings and Investments

National Savings and Investments

2

2

Parliamentary and Health Service Ombudsman

Parliamentary and Health Service Ombudsman

2

2

Housing Ombudsman Service

Housing Ombudsman Service

2

2

MI5

MI5

2

2

DEFRA

Veterinary Medicines Directorate

2

2

Office for Nuclear Regulation

Office for Nuclear Regulation

2

2

Ofwat (Water Services Regulation Authority)

Ofwat (Water Services Regulation Authority)

2

3

The Supreme Court of the United Kingdom

The Supreme Court of the United Kingdom

2

2

Scottish Further and Higher Education Funding Council

Scottish Further and Higher Education Funding Council

2

10

Security Industry Authority

Security Industry Authority

2

3

Office for Environmental Protection

Office for Environmental Protection

1

2

Equality and Human Rights Commission

Equality and Human Rights Commission

1

1

Home Office

Her Majesty's Inspectorate of Constabulary and Fire & Rescue Services

1

1

The National Archives

The National Archives

1

1

Valuation Tribunal Service

Valuation Tribunal Service

1

1

DEFRA

Centre for Environment, Fisheries and Aquaculture Science

1

2

MI6 - Secret Intelligence Service

MI6 - Secret Intelligence Service

1

1

Government Actuary's Department

Government Actuary's Department

1

5

Environmental Standards Scotland

Environmental Standards Scotland

1

1

Scottish Forestry

Scottish Forestry

1

1

Human Fertilisation & Embryology Authority

Human Fertilisation & Embryology Authority

1

1

UK Debt Management Office

UK Debt Management Office

1

1

Parole Board

Parole Board

1

1

Criminal Cases Review Commission

Criminal Cases Review Commission

1

1

Youth Justice Board

Youth Justice Board

1

6

Building Digital UK (BDUK)

Building Digital UK (BDUK)

1

1

National Institute for Health and Care Excellence

National Institute for Health and Care Excellence

1

1

Grand Total

3,349

10,409