Asked by: Helen Morgan (Liberal Democrat - North Shropshire)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, whether she has had recent discussions with the Secretary of State for the Home Department on taking steps to help protect vulnerable people from crime during the digital switchover of telephony services.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
DSIT is coordinating the cross-government response to the Public Switched Telephone Network (PSTN) switchover. DSIT is engaging closely with counterparts in the Department for Levelling Up, Housing and Communities (DLUHC) as well as the Local Government Association (LGA). DSIT is a member of the LGA’s working group which focuses on supporting local authorities with the PSTN migration, as well as the 2G/3G switch-off.
DSIT supported the LGA in publishing a guidance note for councils on how to raise awareness among residents, and seek to prevent and disrupt anyone from using the digital switchover as a means to advance criminal activity. The guidance can be found at the following address: https://www.local.gov.uk/our-support/cyber-digital-and-technology/digital-switchover/digital-phone-switchover/digital-phone
DSIT also works closely with the Home Office, as the department responsible for crime policy, as well as Ofcom - the independent telecoms regulator - on a range of issues to tackle telephone enabled fraud and bring criminals to justice.
DLUHC’s Local Digital team is dedicated to helping councils digitise and transform their services so that they are modern and resilient. DLUHC’s “Future Councils” pilot programme has recently published a report identifying the most common challenges to digital transformation and is building on its findings.
Ofcom wrote to local government organisations on 17 January 2024 to reiterate the importance of ensuring that councils are prepared for any changes that may impact on the delivery of services when 3G and then 2G is switched off. The letter can be found via the following link:
https://www.ofcom.org.uk/__data/assets/pdf_file/0022/275521/letter-local-gov-3g-switch-off.pdf
The Government has published information on the role of Digital Champions within the Digital Connectivity Portal. The Portal is an extensive online resource providing best practice guidance helping local authorities to facilitate digital infrastructure deployment.
https://www.gov.uk/guidance/digital-strategy-and-leadership#digital-champion
Asked by: Chris Bryant (Labour - Rhondda)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, with reference to her Department's publication entitled Public Switched Telephone Network charter, published on 18 December 2023, when she plans to publish a definition of vulnerable customer groups.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Department is in discussions with stakeholders across Government and industry to arrive at a standard definition of vulnerability specific to the Public Switched Telephone Network (PSTN) migration. This will help identify customers that may be vulnerable during the migration, whether through health or personal circumstances, so that they can be better protected.
While agreeing a definition is a priority, it is critical that the final definition is robust and properly tested. The Department is working at pace to do so and will publish a definition as soon as possible.
Asked by: Chris Bryant (Labour - Rhondda)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what discussions she has had with local authorities on the switching off of the public switched telephone network.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
DSIT is coordinating the cross-government response to the Public Switched Telephone Network (PSTN) switchover. Government is taking the risks associated with this switchover very seriously and our primary objective is to ensure vulnerable people are protected throughout this necessary transition. DSIT is engaging closely with counterparts in the Department for Levelling Up, Housing and Communities (DLUHC) and the Local Government Association (LGA). DSIT is a member of the LGA’s working group which focuses on the switchover. DSIT will be submitting specific guidance to Local Authorities on matters related to the migration and is working to assess the impact that the PSTN switchover may have on Local Authorities.
BT Group announced its plans to switch off the PSTN in 2017, and many affected organisations, including some Local Authorities, have taken the opportunity to prepare for the transition since then. Upgrading devices to digitally compatible products will ensure they are compatible with a superior and more secure underlying infrastructure, future-proofing them for years ahead.
Asked by: Chris Bryant (Labour - Rhondda)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, if she will provide additional resources to local authorities to effectively manage the switching off of the public switched telephone network.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
DSIT is coordinating the cross-government response to the Public Switched Telephone Network (PSTN) switchover. Government is taking the risks associated with this switchover very seriously and our primary objective is to ensure vulnerable people are protected throughout this necessary transition. DSIT is engaging closely with counterparts in the Department for Levelling Up, Housing and Communities (DLUHC) and the Local Government Association (LGA). DSIT is a member of the LGA’s working group which focuses on the switchover. DSIT will be submitting specific guidance to Local Authorities on matters related to the migration and is working to assess the impact that the PSTN switchover may have on Local Authorities.
BT Group announced its plans to switch off the PSTN in 2017, and many affected organisations, including some Local Authorities, have taken the opportunity to prepare for the transition since then. Upgrading devices to digitally compatible products will ensure they are compatible with a superior and more secure underlying infrastructure, future-proofing them for years ahead.
Asked by: Chris Bryant (Labour - Rhondda)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, whether her Department has made an estimate of the number of households with telecare devices still to transition from the public switched telephone network to the Digital Voice service.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
According to data from the Telecare Services Association (TSA) and Farrpoint, a digital consultancy, there are between 1.7 and 2 million telecare users in the UK; given that devices are readily available to purchase privately, we cannot provide an exact figure. Of these, the TSA estimates that c.500,000 devices are compatible with digital phone lines.
However, some analogue telecare devices may also work on digital networks. DSIT has been working with the Department for Health and Social Care (DHSC) and the telecare industry to raise awareness of the migration and to encourage the testing of analogue devices on digital phone lines. BT and other providers have also set up test labs for telecare suppliers or telecare service providers to test their equipment.
Asked by: Chris Bryant (Labour - Rhondda)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, with reference to her Department's publication entitled Public Switched Telephone Network charter, published on 18 December 2023, what steps her Department has taken to create a shared definition of vulnerable customer groups.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Department is in discussions with stakeholders across Government and industry to arrive at a standard definition of vulnerability specific to the Public Switched Telephone Network (PSTN) migration. This will help identify customers that may be vulnerable during the migration, whether through health or personal circumstances, so that they can be better protected.
While agreeing a definition is a priority, it is critical that the final definition is robust and properly tested. The Department is working at pace to do so and will publish a definition as soon as possible.
Asked by: Matthew Offord (Conservative - Hendon)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what steps her Department is taking to help improve digital inclusion for people who are unable to access the internet.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Government recognises that access to the internet is increasingly essential for full participation in society and has taken steps to ensure households across the UK are able to access fast, reliable mobile and broadband services.
The Government has worked closely with the telecoms industry to ensure superfast broadband connections extend to over 97% of the UK. Similarly, 4G mobile coverage is available to 99% of the population from at least one network provider. The Government is also investing £5 billion through our flagship Project Gigabit programme to bring gigabit broadband to reach hard-to-reach communities.
We recognise that infrastructure is only part of the story. To support those for whom cost may be a barrier, the Government has worked closely with the telecoms industry to ensure market provision of broadband and mobile social tariffs. These low-cost, commercial products are available from 28 different providers, across 99% of the UK and start at just £10 per month.
Asked by: Daisy Cooper (Liberal Democrat - St Albans)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, with reference to the Answer of 15 July 2022 to Question 33838 on Digital Technology and Internet: Disadvantaged, what steps she is taking to help tackle digital exclusion; and whether her Department plans to take steps to help individuals with the cost of personal internet.
Answered by Saqib Bhatti - Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)
The Government has been clear that ensuring that no one is left behind in the digital age is a key priority and continues to take steps to offer the support needed.
Digital inclusion is a cross-cutting issue that spans social engagement, education, employment, access to services and many more elements of everyday life. Responsibility for relevant policies and activities, including monitoring and evaluation, sit across government.
The Government has worked closely with the telecoms industry to ensure households across the country can access fast, reliable digital infrastructure. Superfast broadband is now available in over 97% of the UK, over 80% of households can access gigabit broadband, and 4G mobile is available to 99% of the population from at least one network provider. The Government is also investing £5 billion through our flagship Project Gigabit programme to bring gigabit broadband to reach hard-to-reach communities.
The Government established a cross-Whitehall ministerial group in response to a recommendation from the House of Lords Communication and Digital Committee’s report on ‘Digital Exclusion’, published in June 2023. The ministerial group aims to drive progress and accountability on digital inclusion priorities across Government.
The group has met twice, in September 2023 and March 2024, with attendance from the Cabinet Office, Department for Levelling Up, Housing and Communities, Department for Culture, Media & Sport, Department for Work and Pensions, Department for Education, and His Majesty's Treasury.
To support those for whom cost may be a barrier, the Government has worked closely with the telecoms industry to ensure market provision of broadband and mobile social tariffs. These low-cost, commercial products are available from 28 different providers, across 99% of the UK and start at just £10 per month.
Asked by: Tobias Ellwood (Conservative - Bournemouth East)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what steps her Department is taking to help improve digital inclusion for people that are unable to access the internet.
Answered by Julia Lopez - Minister of State (Department for Science, Innovation and Technology)
The Government recognises that access to the internet is increasingly essential for full participation in society and has taken steps to ensure households across the UK are able to access fast, reliable mobile and broadband services.
The Government has worked closely with the telecoms industry to ensure superfast broadband connections extend to over 97% of the UK. Similarly, 4G mobile coverage is available to 99% of the population from at least one network provider. The Government is also investing £5 billion through our flagship Project Gigabit programme to bring gigabit broadband to reach hard-to-reach communities.
We recognise that infrastructure is only part of the story. To support those for whom cost may be a barrier, the Government has worked closely with the telecoms industry to ensure market provision of broadband and mobile social tariffs. These low-cost, commercial products are available from 28 different providers, across 99% of the UK and start at just £10 per month.
Asked by: Steve Tuckwell (Conservative - Uxbridge and South Ruislip)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what steps her Department is taking to improve digital inclusion for people who are unable to access the internet.
Answered by Saqib Bhatti - Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)
Ensuring people have access to fast, reliable, affordable internet is a priority for this Government.
As a result of our work with the telecoms industry, basic, non-standalone, 5G is available outside 93% of UK premises, as of April 2024, ThinkBroadband reports that gigabit broadband is available to over 82% of the UK and - through Project Gigabit – we’re investing £5 billion to bring fibre to hard-to-reach communities.
Broadband and mobile social tariffs are available in 99% of the UK to help low-income households stay connected.