Pensions Bill

Julian Sturdy Excerpts

Tuesday 29th October 2013 Commons Chamber

[Steve Webb]

I would be happy to provide the hon. Lady with the clarification she seeks, either while I am still at the Dispatch Box or subsequently, if that would be helpful.

Part 4 of the Bill, which occupied the majority of our time in the House, deals with automatic enrolment and one of the many issues not addressed until this coalition Government came to power—the issue of small stranded pension pots. We anticipate that there could be tens of millions of small stranded pension pots, which is not something any of us want. I think that the prospect of the pot-follows-member system, under which people change jobs and the small pension pots go with them and build into what I have called a big, fat pot, is a better model. It will engage people with pension saving and result in people knowing where their pensions are and getting better value for annuities. That will be of great value.

It would be fair to say that a Bill such as this does not just happen, but depends on the work of an army of officials with expertise in both state and private pensions, on parliamentary counsel and on the many stakeholders who have given us advice and encouragement and enabled us to refine the Bill. I put on the record my appreciation to all of them.

[Julian Sturdy (York Outer) (Con)]

Like the Minister, I support the Bill, but I have constituents concerned about the 35-year rule, as they fall a few years short of it. There is genuine concern for them. What reassurances can he give me on this issue?

[Steve Webb]

My hon. Friend raises an issue that has caused a little confusion, but I can reassure him that although the single-tier pension is based on a 35-year contribution, 35 years buys someone a £144 pension, so each year has been valued at a more generous rate than the 30 years for the £110 basic pension. Under the new system, nobody will lose out from the change because we compare someone’s entitlement under the current system with their entitlement under the new system, and their foundation amount going forward is the higher of those two amounts. If the move to 35 years prejudices any of my hon. Friend’s constituents, they will get the figure they would have got under the current system, and if it benefits them, which it will in many cases, they will get the higher figure. I hope that that offers him the reassurance he seeks but I am happy to respond to him in writing.

Welfare Benefits Up-rating Bill

Julian Sturdy Excerpts

Tuesday 8th January 2013 Commons Chamber

[Julian Sturdy (York Outer) (Con)]

It is a great privilege to be called to speak in this sensitive and important debate. Any debate that focuses on our welfare system tends to provoke a great deal of passion, and it can be all too easy for politicians of all parties to fall into lazy arguments based on simplistic generalisations or preconceived ideas.

Our welfare system is a valuable part of our social fabric. Even a believer in a small state, like me, can believe that we should unquestionably support those in our society who fall on desperately hard times, either temporarily or permanently. For those who find themselves truly in need, support must be provided through our welfare system as a safety net for the most vulnerable.

However, the idea that our welfare system was sufficiently reliable or fair upon the formation of the coalition Government in 2010 is simply ludicrous. First, the system that we inherited was simply unaffordable, costing taxpayers more than £87 billion in 2010 alone. Such enormous outgoings must be reviewed and targeted for efficiencies. To suggest that a desire to reduce the cost of the welfare system is akin to not supporting vulnerable people is nonsense. In fact, I would argue that a shrinking welfare budget would be a key indicator of a successful welfare system.

That brings me to my second point which is about the wider welfare situation that we inherited in 2010. It was creating a culture of sheer dependency in certain parts of the system and contributing towards the dangerous social divide that my hon. Friend the Member for Keighley (Kris Hopkins) touched upon.

[Mr Ward]

I welcome the fact that you welcome a safety net. Do you not agree that unless you increase benefits by the rate of inflation, you are lowering that safety net?

[Julian Sturdy]

As you rightly said in your speech—

[Mr Deputy Speaker (Mr Nigel Evans)]

Order. There are too many uses of the word “you” for my liking. It is not about me.

[Julian Sturdy]

I apologise, Mr Deputy Speaker.

The safety net in the welfare state system is important, but I support the 1% uprating. The point was made earlier that if we are really to focus on the problem, we have to consider inflation as well. If we can keep inflation down through Government measures, as we are at the moment, that is an important part of the system.

An effective and fair welfare system should support those who tragically suffer from difficult medical conditions and those who find themselves in abject poverty. However, benefits that are simply rolled out and increased without question and without any regard for the wider economic situation threaten to give our whole welfare system a bad name. Thus our benefits must always be questioned, our welfare system always honed and the key question of fairness always addressed. The votes in the House later today must be made with fairness in mind—fairness to those who receive benefits and those whose taxes pay for them.

We cannot adequately or logically debate this issue without considering the fiscal implications of increasing benefits and the fairness of those implications. The key fact used by the Secretary of State—that over the past five years some benefits have increased by 20% while workers have experienced an average pay increase of 10% to 12%—is enough to set alarm bells ringing. If we are to ensure that our welfare system is a source of pride and not resentment, we cannot justify such increases when wider taxpayers are suffering in a tough economic climate.

[Charlotte Leslie (Bristol North West) (Con)]

Does my hon. Friend agree that this debate is essentially about two things—first, whether people on benefits should receive an income that rises faster than those who earn wages, and secondly, for those in work, whether it is better for the Government to take a lot of money and give it back in tax credits, or whether they should take less money in the first place and introduce tax cuts? I, together with most people in the country, believe it is better for the Government to take less money away, and thanks to this Government almost 2,000 people in Bristol North West have been taken out of tax altogether from April, and 40,000 people will get a tax break.

--- Later in debate ---

[Julian Sturdy]

I entirely agree with my hon. Friend; I will always believe that the Government should take less tax from people in the first place, rather than taking it and giving it back in some other form.

The welfare system—including benefits—is a delicate balancing act and by ignoring valid concerns about the system’s cost and efficiency we risk its future reputation and, by extension, its effectiveness. Capping benefit increases to 1% for the time being is a step of reason that will add to the Government’s wider package of welfare reforms to rebalance our welfare system for the benefit of claimants, while also helping to restore public confidence in the fairness of that system.

We should all remember and appreciate that decisions on such matters have a real impact on real lives. Nevertheless, to improve the fairness, efficiency and effectiveness of our welfare system for those most truly in need, I believe that the measures in the Bill are both necessary and justified. As in many areas of government, our tough decisions will not only reverse deficits and improve efficiencies but will save some of the public provision that the Opposition drove to the brink of bankruptcy when in office. I therefore urge all Members to support the Bill today.

Oral Answers to Questions

Julian Sturdy Excerpts

Monday 5th November 2012 Commons Chamber

[Mr Duncan Smith]

If the right hon. Gentleman does not mind, I must say that that is a rather pathetic question. The reality, as he knows very well—he came into my office to discuss these matters and we showed him exactly what we are doing—is that there is no change. The reality is that over the four years we will bring universal credit completely online—it will be completed by 2017. I wish he would spend more time working on his brief, rather than writing books on China.

[Julian Sturdy (York Outer) (Con)]

T3. Like all hard-working taxpayers, I support the Government’s attempts to reduce benefit fraud. However, I have recently received correspondence from a terminally ill constituent whose support has been wrongly withdrawn. Will the Minister assure me that those who truly deserve support, such as my constituent, will benefit from our introduction of a fairer welfare system?

[The Minister of State, Department for Work and Pensions (Mr Mark Hoban)]

My hon. Friend makes an important point. That is exactly why we have been working with Professor Harrington to implement the findings set out in his report. One of his findings relates to cancer sufferers, which is why we published new guidance last month on how they should be treated under the work capability assessment.

Oral Answers to Questions

Julian Sturdy Excerpts

Monday 5th March 2012 Commons Chamber

[Stephen Metcalfe (South Basildon and East Thurrock) (Con)]

1. What recent assessment he has made of the outcomes of his Department’s work experience schemes for unemployed people.

[Julian Sturdy (York Outer) (Con)]

17. What recent assessment he has made of the outcomes of his Department’s work experience schemes for unemployed people.

[The Secretary of State for Work and Pensions (Mr Iain Duncan Smith)]

Work experience is a very positive scheme, and 51% of people are off benefits 13 weeks after starting a placement. I am delighted to tell the House that, notwithstanding the attempts to damage the programme, it remains strong, with another 200 employers, including Airbus and Centre Parcs, wanting to get involved to help young people to gain vital experience of work.

[Mr Duncan Smith]

Before I answer that question, may I pass our message of support to the Chair of the Select Committee on Work and Pensions, who has had a terrible accident? We wish her well and a speedy recovery to her normal place for Work and Pensions questions.

There has been a lot of support for the work experience programme. A small number of people, in some cases backed by the unions, have made trouble. I shall quote Sir Stuart Rose—this is interesting because his successful career started at the bottom. He said:

“We’re offering young people the opportunity to…understand what the workplace is…really…about and it appears that there is some plan to sabotage this which…is nonsense…it seems …straightforward. You can come in, you can get work experience and if you…don’t like it after the first week you can”

leave.

[Julian Sturdy]

Given the importance of schemes such as work experience to giving unemployed people the skills they need to compete in the labour market, especially in the north, will my right hon. Friend update the House on discussions he has had with companies that support the Government in trying to achieve that?

[Mr Duncan Smith]

My right hon. Friend the Minister of State who has responsibility for employment held a meeting with a number of employers who are part of the scheme, all of whom backed and supported it. They were concerned that the message goes out that the scheme benefits young people. One employer who is not a profit-maker—the chief executive of Barnardo’s—said:

“Scrapping the scheme would have taken a lifeline from thousands of young people.”

I should also quote a girl called Dawn, who was on the programme after having real trouble finding work. She said that work experience was daunting, but that:

“It’s work experience—the clue’s in the name. Nobody is going to give you a job unless you get experience first, and that means sometimes working for free”.

Welfare Reform Bill

Julian Sturdy Excerpts

Tuesday 21st February 2012 Commons Chamber

[Andrew Percy]

Indeed. The standard for many housing associations is to provide two bedrooms—there is a programme in my constituency to renew such properties at the moment. In a few years’ time, we could end up with a lot of people who, through no fault of their own, are under-occupying homes because the standard has changed.

[Julian Sturdy (York Outer) (Con)]

Is that not the argument? There is a lack of family accommodation and we need to house families who are in temporary accommodation, especially for the children.

[Andrew Percy]

We need to address the failure to provide adequate housing stock in this country. However, I say to my hon. Friend and near neighbour that the Government’s proposal is not a way to do so. It is not a simple problem to solve.

The crux of the amendment is that if there is suitable accommodation to go into, people should go into it, but just as there is an insufficient number of bigger homes for families, there is an insufficient number of smaller, one-bedroom properties for those groups of people to go into. If we apply the argument that there is no suitable housing for one group of people and we must therefore do something about them, we should also argue that we should not penalise people who are under-occupying if there is no suitable accommodation for them.

The sensible element of the Lords amendment is that the penalty kicks in only if people refuse a suitable property. That is eminently fair. Hon. Members must come to their own conclusions, but I will vote accordingly. I look forward to hearing other contributions to the debate.

Work Capability Assessments

Julian Sturdy Excerpts

Wednesday 1st February 2012 Westminster Hall

[Cathy Jamieson]

My hon. Friend makes a powerful case, and I am sure that the Minister is listening. On the point about people with long-term degenerative conditions, another constituent called at my office in great distress, when I happened to be there. The lady could hardly open the door to come in without assistance. She was extremely upset having just had a phone call to tell her she was deemed fit for work. She told me that she had had MS for 20 years. She has poor eyesight, mobility and memory. I was so concerned about her plight that I immediately contacted her GP, who assisted with taking up her case. He subsequently wrote:

“I have today issued Mrs E with a Med 3 for 13 weeks stating she is not fit for work (as she is patently NOT”—

he underlines that—

“fit for work). Like her I have not received any written communication stating that she is fit for work, as I would have expected. She should receive such written confirmation and the way to appeal clearly outlined in that letter. My role is twofold, firstly, to continue to issue a Med 3 (medical statement) and secondly to provide written information for her appeal Tribunal.”

He has done that. I do not think that we can overestimate the stress and worry that that incident has caused my constituent.

[Julian Sturdy (York Outer) (Con)]

The hon. Lady highlights the stress that individuals go through during assessments. Several constituents have visited my surgery to explain how they went through such stress. Does not the assessment have to be fair, both to the individual and to the taxpayer, as has been mentioned? Also, is not the assessment becoming a tick-box exercise with a one-size-fits-all approach that does not take into consideration the fluctuating conditions from which people suffer?

[Cathy Jamieson]

The point about fluctuating conditions is well made. That is exactly the problem. Some people with such conditions, in some circumstances, will be able, with the right support, to hold down employment, but others will not be able to do so, perhaps because of the cycle of their condition or because their mental health is affected. I am concerned that the process in question appears to be a tick-box exercise.

One more example from my case work involved a gentleman who lost a leg and badly damaged the other in a childhood accident. Clearly he suffered as a result of that disability. He was awarded zero points. If the system is to have the confidence of the public and the people being assessed, it must be seen as fair. My constituents tell me that there are so many inconsistencies that they feel that they are not treated fairly, that their individual circumstances are not taken into account, and that the procedure is indeed a tick-box exercise.

Unemployment

Julian Sturdy Excerpts

Wednesday 14th December 2011 Commons Chamber

[Julian Sturdy (York Outer) (Con)]

My hon. Friend is making a powerful point. As a fellow Yorkshire MP, does he agree that if we are to tackle unemployment in the north, we must tackle the north-south divide, which sadly widened under the previous Administration?

[Alec Shelbrooke]

I could not agree more with my hon. Friend. We could list example after example of when infrastructure spending was removed from the north of England and brought down to marginal seats in the south in what can only be described as an attempt to hang on to power, not operating in the best interests of this country.

A bit of humility from Opposition Members would not go amiss in this debate. Very few Opposition Members have this afternoon spoken about trying to tackle the problem. I go back to where I started: when someone becomes unemployed, it is a massive tragedy for that family. Where will they find the money to pay the bills? Where will they find the money for Christmas? It is no wonder that there is a rise in suicide rates. Opposition Members should not dare say that Government Members believe that that is a price worth paying. We do not. We believe that we need to put in place the strong foundations for an economy that will work in the long run, and that will work for generations beyond the one that has been terribly let down by the previous Labour Government.

Pensions Bill [Lords]

Julian Sturdy Excerpts

Monday 20th June 2011 Commons Chamber

[Julian Sturdy (York Outer) (Con)]

It is a privilege to have the opportunity to contribute to such an important debate, and to follow some extremely thoughtful speeches from all parts of the House. Ensuring that Britain has a fair and financially sustainable pensions system must rank as one of the most important priorities on the coalition’s ever growing “to do” list. After all, not only does this Bill shed light on a pensions system that is currently broken and unsustainable; it also touches on key issues of individual responsibility, a new savings culture and easing the administrative burdens on small businesses. All those factors make this Bill a significant piece of legislation. However, it is impossible to reflect fairly on the initiatives in the Bill without taking note of the current state of our pensions system.

Unfortunately, Britain’s pensions system is dangerously creaking, with real doubts about its financial sustainability. The challenges that it faces are frankly enormous. Official projections of average life expectancy were once again revised upwards in 2009, indicating that men and women are expected to live an extra one and a half years longer than was thought at the time of the Pensions Act 2007. Although we must welcome increasing life expectancy rates, their impact on our pensions system cannot be ignored—a point already covered by a number of Members, including my hon. Friend the Member for Ipswich (Ben Gummer), who did so very eloquently. The impact will be huge.

Meanwhile, it is a sad reality that too few people have been saving enough for their retirement in recent years. Indeed, according to the Office for National Statistics, fewer than 9 million people in Britain now participate in an occupational scheme, with around 7 million people not saving enough for their retirement. Combined with increasing life expectancy, our poor savings culture is a potent time bomb beneath the surface of our pensions system. In addition, the Pensions Commission recently described the UK pensions system as one of the most complex in the world. A 2009 survey by the Department for Work and Pensions highlighted the fact that 71% of people did not understand the workings of modern-day pensions. To my mind that is a worrying statistic.

With increasing life expectancy, a poor savings culture and a complicated system, our pensions systems is not fit for the 21st century. The status quo will no longer suffice. We cannot pass this ticking time bomb to the next generation. Change is absolutely necessary. This Bill paves the way for such timely reform. As in other policy areas, such as health, higher education and welfare, the Government are absolutely right to tackle pensions with a long-term focus on ensuring sustainability. As in other areas of Government, the coalition cannot be accused of currying favour ahead of the next general election. By tackling big, sensitive issues head-on, we will restore confidence and fairness in such vital areas. The Government are therefore right to commit to increasing the state pension age in the Bill. As I have said, we are experiencing significant increases in life expectancy.

I had hoped that that part of the Bill would be welcomed across the House—it was, after all, Labour which committed to increasing the state pension age in the Pensions Act 2007—but, sadly, that does not appear likely. In the light of new evidence about the rate of increasing life expectancy, I firmly believe that it is right to review the original time scales set by the previous Government and to speed up the process. I admit that that is not an easy decision to take, but it is vital that we grasp the nettle on this specific aspect of the Bill. If we are to pursue a policy to bring about long-term, sustainable change, we should do so courageously and without compromise to the Bill’s main principles.

I therefore urge the Government to resist calls from some to slow down their approach to increasing the state pension age, and I am pleased that the Secretary of State outlined his commitment in that regard earlier. Having said that, I acknowledge, as have many colleagues, that a sizeable group of individuals will now qualify for their state pension more than a year later than they would have qualified under the present arrangements, with more than 30,000 women qualifying more than two years later. Obviously, those affected will feel harshly treated, but it is encouraging to hear that the Secretary of State is willing to listen to the arguments put during the passage of the Bill. I very much welcome that; it is an important factor in the process. However, we must remember the previous Government’s regrettable mismanagement of Britain’s economy. Had we inherited a slightly more stable financial state of affairs, we might perhaps have been able to do more for those who now face a delay in their state pension entitlement.

The second part of the Bill deals with reforms relating to workplace pensions. I welcome the fact that the Government appear to be implementing the findings of “Making automatic enrolment work”, an independent review of automatic enrolment into workplace pensions. Independent reviews tend to be rather more balanced than those carried out by Whitehall Departments. I largely support the deregulatory nature of many of the workplace pension reforms. Reducing the cost of bureaucracy to small and medium-sized businesses should always be a cause for celebration. Indeed, I am led to believe that even the TUC supports this aspect of the Bill. Perhaps Labour Members can confirm that. Such support is wholly justified, as these reforms will ensure that, from 2012, millions of people will be saving for a pension for the first time. I have always believed in encouraging a new savings culture, and auto-enrolment is a really positive step in the right direction.

In summary, the challenges facing our pensions system can fairly be described as a ticking time bomb. The measures in the Bill alone will not be enough to turn the tide and reform pensions as widely as is necessary. Reforms of the state pension are currently being consulted on, and even at this stage I urge the Government to ensure a fair deal not just for future pensioners but for existing ones. Nevertheless, the Bill represents a good step forward in the attempt to tackle our out-of-date pensions system. The Government should again be congratulated on doing the right thing, even when it might not be the easiest of their duties. Good governance is about taking difficult decisions in the long-term interests of the country, which is what this coalition Government are doing. The Pensions Bill lays a solid foundation for a more sustainable and fairer pensions system, and I look forward to the Government building on it further in future.

Welfare Reform Bill

Julian Sturdy Excerpts

Wednesday 9th March 2011 Commons Chamber

[Julian Sturdy (York Outer) (Con)]

It is a privilege to speak in this debate, and I strongly suspect that our exchanges in the House are being replicated across our country, such is the importance of this matter. People rightly care passionately about Britain’s welfare system, as has been evident from hon. Members’ contributions, but I cannot quite agree with the most recent comments made by the hon. Member for Swansea West (Geraint Davies).

A society’s willingness and ability to help its most vulnerable individuals is a measure of its compassion and its economic and social well-being. Ensuring that Britain has an efficient, fair and caring welfare system is key. We do not necessarily have that at the moment, which is why radical and bold change is badly required. I am delighted to support the Bill, as it is radical and bold.

To accept the need for such reform, we must wake up to the facts. Over the past 10 years the welfare budget has grown disproportionately, by more than £56 billion. Despite that huge increase, almost 1.5 million people have been on out-of-work benefits for nine of those 10 years. Despite years of economic growth, job creation and increases in the welfare budget, a whole group of people have never worked at all. It is therefore time to review this broken system. After all, the simple truth is that Britain’s welfare arteries are clogged up. Too little support is reaching those truly in need and too much is being lost in bureaucratic incompetence—even more worryingly, it is being lost on people who should not be in receipt of such support at all.

In essence, the whole culture of our welfare system is wrong; the cost of maintaining it is out of control and the decision-making processes within it are woefully inefficient. The Bill is therefore right to focus on incentivising pathways back to work by ensuring that employment always pays more than benefits. That is fundamental to the Bill and, as a simple Yorkshire man, I feel that it is basic common sense.

[Chris Williamson (Derby North) (Lab)]

Would the hon. Gentleman care to comment on the fact that his Government are cutting 1 million jobs in our economy—500,000 in the public sector, with a further 500,000 to go in the private sector as a consequence? If he genuinely believes that work is a pathway out of poverty, why does he support measures that will cause greater unemployment rather than enable people to get back into work? He has expressed concern about people who have been out of work for a long time, but they would be more likely to get an opportunity of employment in the public sector if his Government were not forcing through so many cuts.

[Julian Sturdy]

I agree that this Bill offers an important pathway back to work. We have to get more jobs in the private sector and restore the balance between public and private sector jobs, which was skewed by the previous Government—certainly in my region and in the north especially. The measures that this Government are introducing—I hope we will see more of them in the Budget—will incentivise private sector growth and job creation which, alongside the Bill, will get more people back into work.

It is a sad but well-known fact that the current system discourages those in low-paid jobs from increasing their hours, as rates of tax and benefit reductions often leave them worse off. This ridiculous situation helps only to dampen aspiration while increasing dependency in the benefits system as a whole. In addition, hard-working, taxpaying families, who are feeling the squeeze in these difficult economic times, should not subsidise the small but still significant number of people in our society who see the welfare system as a career choice. That must stop. By annually capping benefits, withdrawing support from those who refuse to work and increasing the financial incentives for those who do work, the Bill includes specific measures that will make work pay.

[Naomi Long]

I agree with the hon. Gentleman on the need to change the system to ensure that people do not aspire to live on benefits, but is that not more about changing people’s aspirations and their pathways to opportunity, rather than simply setting caps and putting difficulties in the way of those claiming benefit when they are in difficulty?

[Julian Sturdy]

It is about changing aspiration, which is what the Bill does. As my hon. Friend the Member for Meon Valley (George Hollingbery) said, it is about taking a carrot-and-stick approach. It is important to have certain caps on benefits, but we must also encourage aspiration to get people back into work. The current system did not do that. Instead, it dampened aspiration, which is why it is fundamentally important that we change the system. As many hon. Members have said, it is a case of now or never—we must grasp the nettle. The DWP estimates that the reforms could reduce the number of workless households by as many as 300,000 and that about 700,000 low-earning workers will be better off as they keep more of their earnings.

Administrative reform to our welfare system is long overdue; it is simply wrong that taxpayers’ money should be squandered recklessly as often happened under the previous Government. The creation of the universal credit, which will bring together various and often overlapping elements, such as jobseeker’s allowance, income support and housing benefit, and pay them in a single lump sum will cut administrative costs and reduce the risk of fraud. It is predicted that, as a result of the universal credit, just over 2.5 million households will receive higher entitlements, with more than 350,000 children and 500,000 working-age adults being lifted out of poverty altogether, as the shadow Secretary of State acknowledged earlier. That was the only thing he said that I agreed with, but it is important to mention that acknowledgement.

Lastly, and returning to my initial comments, the overriding objective of the Bill must be better to protect, equip and support the most vulnerable in our society. Too many of this country’s welfare resources have been diluted and too little has been directed at those in most need. To maintain the status quo would be to champion the cycle of dependency and despair that Britain’s welfare culture, as constructed by the Labour party, currently promotes. I know that many welfare claimants are apprehensive about the Government’s changes, but let the message go out loud and clear that those who are truly in need will receive more support, better targeted assistance and higher standards of care. I truly believe that is the motivation underlying the reforms and I strongly urge all Members to support this important Bill.

Welfare Reform

Julian Sturdy Excerpts

Thursday 11th November 2010 Commons Chamber

[Mr Duncan Smith]

The hon. Gentleman makes a legitimate point, which is that jobcentre staff still retain some discretion when they believe that somebody is making every effort. As he knows, the key is to deal with people who are simply making no effort to find work. The previous sanctions regime existed on that simple basis—in other words, if somebody is not trying, they will be sanctioned, but if they are trying, they will not be.

[Julian Sturdy (York Outer) (Con)]

I congratulate the Secretary of State on grasping the nettle on this difficult issue. May I ask him about part-time and seasonal workers? Will he outline in more detail the support that will be available to allow them to take jobs and help them back into work, while saving the taxpayer money?

[Mr Duncan Smith]

There is an important feature to the new system that will help people taking seasonal work. In the past, as they shifted their work patterns, the system took a while to catch up, and often overpaid them and caused them difficulties when it tried to withdraw the money. This will benefit them greatly.