Department for Work and Pensions

As well as providing employment support, Jobcentre Work Coaches can signpost to NHS Talking Therapies, which can be accessed via self-referral.

Jobcentres do not provide direct access to Employment Advisers in NHS Talking Therapies.

Employment Advisers and Work Coaches often work together to support NHS Talking Therapies clients - who are in contact with JCP - to find work, return to work from sick leave and remain in work.

The Employment Advisers in NHS Talking Therapies programme is currently being rolled out across England. All NHS Talking Therapies providers in England are on track to have Employment Advisers in post during 2024/25.

The Department does not hold this information centrally and to provide it would incur disproportionate costs.

Improving the lives of disabled people is a priority for this Government. This includes supporting more disabled people and people with health conditions to start, stay and succeed in work. In recognition of this, the Joint DWP and DHSC Work & Health Directorate was set up in 2015 in recognition of the significant link between work and health and to reflect the shared agenda of boosting employment opportunities for disabled people and people with health conditions. This not only benefits people’s health and wealth, but also the UK economy through increased productivity and reduced economic inactivity.

Targeted Case Review (TCR) is currently scaling at pace to strengthen the department’s response to fraud and error within Universal Credit.

We are investing £443 million to save £6.6 billion by March 2028.

Investment in TCR for 2022-23 was £19.6 million. As set out in the DWP Annual Report and Accounts (ARA) 2022-23, TCR delivered DWP £39 million of savings, of which £14 million related to 2022-23 expenditure.

We expect the majority of savings to occur in the final years of the project when Targeted Case Review is fully operational.

The Annual Report and Accounts for the financial year 23/24 is expected to be published Summer 2024. This will include Targeted Case Review spend and expenditure. The Fraud and Error National Statistics will be published on 16 May 2024.

In Birmingham, our local Jobcentre Plus partnership teams are working directly with colleges and training providers to ensure claimants have access to the right skills support. Our successful Sector Based Work Academy Programmes (SWAPs) have seen almost three hundred customers in Sparkhill take up this support in the last year. This provision includes pre-employment training, work experience and a guaranteed job interview across a variety of sectors, with further SWAPs available with employers such as HS2, Compass Group, Air Scaffolding, Weatherspoon’s, and Jet 2.

In the Hall Green constituency, we have recently supported customers into jobs in the hospitality sector through English for Speakers of Other Languages (ESOL) provision based at Sparkhill Jobcentre. Customers have also taken up non-teaching roles within local schools through the skills training we have set up with Pineapple Recruitment, and Sparkhill Jobcentre staff work closely with Joseph Chamberlain College to support claimants move into self-employment.

We are committed to ensuring that all staff can identify and signpost customers to the financial support they require. Across all our Jobcentres in Birmingham, Work Coaches have regular conversations with customers about the Flexible Support Fund (FSF) and how this can help to remove barriers to work, such as support with childcare costs.

The ‘Move In Move On’ programme helps customers in supported accommodation to move into work via a partnership with the Salvation Army. This programme offers financial education, tenancy skills and employability. We also work with The Money House which offers a financial education course to support 16–25-year-olds with banking, budgeting, and spending habits to support in reducing youth homelessness.

To help facilitate signposting discussions with customers, staff have access to a database of national and local support information, the District Provision Tool, which ensures that customers can access tailored support where required.

The information requested is not readily available and to provide it would incur disproportionate cost.

The latest statistics show that in 2022/23 there were 100,000 fewer children in absolute poverty after housing costs than in 2009/10.

Where possible, it is in the best interests of children to be in working households and the benefit cap provides a clear incentive to move into work. Children living in workless households were over 6 times more likely to be in absolute poverty after housing costs than those where all adults work.

To ensure the most vulnerable are supported, exemptions also apply to households who are entitled to disability benefits and/or carer benefits.

DWP does not produce an estimate for the average value of a benefit underpayment.

We estimate that the total rate of benefit expenditure underpaid in 2022-2023 was £3.3bn: Fraudand error in the benefit system Financial Year Ending (FYE) 2023 - GOV.UK (www.gov.uk)

There is no legal requirement for the Board of the Pension Protection Fund to include member or trade union representation, and there are no plans to extend representation to these groups.

The Pension Protection Fund does, however, have Member Panels – which Board members are invited to attend – to enable members to feed in views on the service offered and thoughts about changes that could be made in the future.

Poverty is a complex subject and there are different ways to measure and assess it.

DWP tracks and monitors many different aspects of poverty, including our four statutory measures for children of relative income, absolute income, combined low income and material deprivation and persistent poverty that are published annually.

National statistics on the number of individuals living in absolute and relative poverty are published annually in the “Households Below Average Income” publication at Households below average income: for financial years ending 1995 to 2023 - GOV.UK (www.gov.uk)www.gov.uk)(opens in a new tab). The latest statistics published on 21 March 2024 are for the financial period 2022/23.

Statistics on the number of Children living in absolute and relative poverty by disability in the UK are published annually in the “Households Below Average Income” publication in “table 1_7c” and “table 1_7d” (respectively) of “summary-hbai-timeseries-1994-95-2022-23-tables” at Households below average income: for financial years ending 1995 to 2023 - GOV.UK (www.gov.uk)(opens in a new tab). The number of children living in absolute and relative poverty by ethnic group of head of household can be found in “table 4_1db_BHC” and “table 4_1db_AHC” at the link above. Poverty statistics for Gypsy, Roma and Traveller children are not available.

The latest statistics published on 21 March 2024 are for the financial period 2022/23. The latest available data can also be found on Stat-Xplore: https://stat-xplore.dwp.gov.uk/.

Telephony is our customers’ primary channel to contact us. We continually assess the number of calls we are receiving and the associated waiting times, deploying resources accordingly to support service levels wherever this is possible.

The DWP is advised by the Industrial Injuries Advisory Council (IIAC), an independent scientific body, on changes to the list of occupational diseases for which Industrial Injuries Disablement Benefit (IIDB) can be paid.

The Council considered the available scientific and epidemiological evidence around COVID-19 infection and published a Command Paper entitled, ‘COVID-19 and occupational impacts’ in November 2022 found here.

The Command Paper recommends that the list of prescribed occupational diseases for which IIDB can be paid should be expanded to include health and social care workers with five serious pathological complications following COVID-19 infection.

The Department is currently carrying out a detailed assessment of the report’s recommendations and will respond in due course.

We have set out a clear approach to tackling child poverty based on evidence about the important role of work, particularly where it is full-time, in substantially reducing the risk of child poverty.

The latest statistics show that in 2022/23, children living in workless households were over 6 times more likely to be in absolute poverty (after housing costs) than those where all adults work. This is why our focus is firmly on supporting parents into and to progress in work.

We have no plans to reintroduce an approach to tackling child poverty focused primarily on income-based targets. This can drive action that focuses primarily on moving the incomes for those ‘just in poverty’ just above a somewhat arbitrary ‘poverty line’ whilst doing nothing to help those on the very lowest incomes or to improve children’s outcomes.

The Department for Work and Pensions currently works across Government to support the most vulnerable households. Ministers and officials work with their counterparts in other departments and external stakeholders to better understand the multidimensional nature of poverty. This includes a cross-government senior officials’ group on poverty.

We have set out a clear approach to tackling child poverty based on evidence about the important role of work, particularly where it is full-time, in substantially reducing the risk of child poverty.

The latest statistics show that in 2022/23, children living in workless households were over 6 times more likely to be in absolute poverty (after housing costs) than those where all adults work. This is why our focus is firmly on supporting parents into and to progress in work.

We have no plans to reintroduce an approach to tackling child poverty focused primarily on income-based targets. This can drive action that focuses primarily on moving the incomes for those ‘just in poverty’ just above a somewhat arbitrary ‘poverty line’ whilst doing nothing to help those on the very lowest incomes or to improve children’s outcomes.

The Department for Work and Pensions currently works across Government to support the most vulnerable households. Ministers and officials work with their counterparts in other departments and external stakeholders to better understand the multidimensional nature of poverty. This includes a cross-government senior officials’ group on poverty.

The latest statistics show that in 2022/23 there were 100,000 fewer children in absolute poverty after housing costs than in 2009/10.

The Government is committed to supporting people on lower incomes and expects to spend around £306bn through the welfare system in Great Britain in 2024/25 including around £138bn on people of working age and children.

We estimate that in 2024/5 around 20 million families will benefit from the uprating of DWP and HMRC benefits in Great Britain. Over 11 million children in Great Britain will benefit from the uprating of DWP and HMRC benefits in 2024/5.

All employers have a duty under the Equality Act 2010 to make ‘reasonable adjustments’ in the workplace where a disabled person would otherwise be put at a substantial disadvantage compared with their colleagues. The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act and providing guidance on reasonable adjustments.

For disabled people who require adjustments which are beyond reasonable adjustments, Access to Work (AtW) can provide a grant for the disability related extra costs of working a disabled employee may face. To support employers an AtW case manager will contact the customer’s employer ahead of making an AtW award to offer advice on reasonable adjustments an employer can provide and the support available under the AtW scheme.

DWP has worked with stakeholders to develop a series of Adjustments Passports and Planners to support disabled people, and those with a health condition, with the transitions into employment and between jobs. The Adjustments Passport and Planners provide individuals with an up to date document of their adjustments and working requirements and empower the holder to have more structured conversations about their disability with their employer. They also raise awareness of Access to Work, and where an application is made, help to reduce the need for another assessment, enabling support to be put in place more quickly.

The Disability Confident scheme provides employers with the knowledge, skills, and confidence they need to attract, recruit, retain and develop disabled people in the workplace. When an employer signs-up to the Disability Confident scheme, they agree to commitments which include anticipating and providing reasonable adjustments as required. They also agree to support any existing employee who acquires a disability or long-term health condition, enabling them to stay in work. The scheme provides resources for members including the recently published Disability Confident Manager’s Guide which explains how managers can make and review reasonable adjustments, consider flexible working, and includes examples of other types of adjustments.

As part of the government's response to the Health is Everyone’s Business Consultation, DWP has developed a digital service for employers, offering tailored guidance on health and disability. The service is called Support with Employee Health and Disability and is live across GB, testing very well with employers. Developed with small and medium enterprise (SME) employers, using user centred design principles, the service offers a simple, interactive and highly usable resource which helps employers to feel more confident having conversations about health and disability, as well as understanding and fulfilling their legal obligations on topics such as reasonable adjustments, and signposting to sources of expert support.

The fit note includes an option to allow a healthcare professional to indicate that a patient ‘may be fit for work subject to the following advice’ and provide general details of the functional effect of the individual’s condition and recommend common types of workplace adjustments. However, over 10 million fit notes each year are issued in England without any such advice, resulting in a missed opportunity to help people get the appropriate support they may need to remain in work.

That is why we announced funding in the 2023 Autumn Statement to test new ways of providing individuals receiving a fit note with tailored support, including referral to support through their local WorkWell service pilot. To support this, we launched a Call for Evidence to seek views on how the current fit note process works and the support required to facilitate meaningful work and health conversations and help people start, stay and succeed in work.

The trailblazers announced at Autumn Statement 2023 will be delivered in NHS Integrated Care Systems and fit notes will continue to be issued by the registered healthcare professionals working within the NHS who are specified in legislation – Doctors, Nurses, Pharmacists, Physiotherapists and Occupational Therapists.

Our ambition is to co-develop a new fit note process delivered through multi-disciplinary teams, bringing together the issuing of fit notes with health and work advice to support people who are at risk of falling out of work or who have already fallen out of work due to ill health.

The Government understands the pressures people are facing with the cost of living, including people with Parkinson’s disease. Over recent years, the government has demonstrated its commitment to supporting the most vulnerable with one of the largest support packages in Europe. The total support over 2022- 2025 to help households and individuals with higher bills amounts to £108 billion – an average of £3,800 per UK household.

We provided a Disability Cost of Living Payment of £150 in June/July 2023 to people in receipt of certain disability benefits such as Personal Independence Payment (PIP) or Disability Living Allowance (DLA). This is in addition to the £150 payment paid in September 2022.

We estimate that nearly 60 per cent of individuals who received an extra costs disability benefit would have received the means-tested benefit Cost of Living Payments, worth up to £900. Over 85 per cent would have received either or both of the means-tested and the £300 Pensioner Cost of Living Payment.

We also increased extra costs disability benefits by 10.1 per cent from April 2023 and by 6.7% from April 2024 in line with the Consumer Price Index.

The Household Support Fund (HSF) is a scheme run by Upper Tier Local Authorities in England to provide support to those most in need towards the cost of essentials. Local Authorities have the discretion to design their own local schemes within the parameters of the guidance and grant determination set out for them by the Department for Work and Pensions (DWP).

The Household Support Fund is an intentionally flexible scheme, designed to enable Local Authorities to respond to local need. Local Authorities have the ties and knowledge to best determine how this support should be provided to their local communities.

We encourage Local Authorities to consider a wide range of households who are potentially in need of support, including families with children, pensioners, unpaid carers, care leavers and disabled people. Local Authorities have the flexibility to deliver the scheme through a variety of routes, including offering vouchers to households, directly providing food, or issuing grants to third parties. It is for each local council to decide how, where and when they distribute their funding and to ensure that it is accessible to those who need it.

DWP recognises the challenges care leavers face as they move out of the care system and has in place a series of easements aimed at simplifying and improving their interaction with the benefit system. In addition to the intensive tailored support the Youth Offer provides for young people with additional barriers to work, we are working with employers through the Care Leaver Covenant to help care leavers find more employment opportunities; and with DfE to ensure care leavers can access the right skills, opportunities and wider support, to move towards sustained employment and career progression.

Furthermore, to help achieve the missions set out in the Department for Education’s response to the independent review of children’s social care 'Stable Homes, Built on Love' DWP has already committed to proactively explore additional easements to enhance the support offer for care leavers and work with DfE officials to explore how to improve transition for care leavers entering the benefit and employment support system.

The Government is committed to supporting families on lower incomes and expects to spend around £306bn through the welfare system in Great Britain in 2024/25 including around £138bn on people of working age and children. We have uprated working age benefits by 6.7% and raised the Local Housing Allowance rates to the 30^th percentile of local market rents, benefiting 1.6 million low-income households.

We have consistently set out a sustainable, long-term approach to tackling child poverty based on evidence about the important role of work, particularly where it is full-time, in substantially reducing the risk of child poverty. The latest statistics show that in 2022/23, children living in workless households were over 6 times more likely to be in absolute poverty (after housing costs) than those where all adults work. This is why, with over 900,000 vacancies across the UK, our focus is firmly on supporting people into and to progress in work.

No assessment has been made of the impact of the Removal of the Spare Room Subsidy (RSRS) on child poverty. It is not possible to produce a robust assessment of the impact of RSRS on child poverty because we do not have the data to fully measure behavioural impacts that may have resulted from the policy.

The latest statistics show that in 2022/23 there were 100,000 fewer children in absolute poverty after housing costs than in 2009/10.

Statistics on the number of Children living in absolute and relative poverty by disability in the UK are published annually in the “Households Below Average Income” publication in “table 1_7c” and “table 1_7d” (respectively) of “summary-hbai-timeseries-1994-95-2022-23-tables” found here. The latest statistics published on 21 March 2024 are for the financial period 2022/23. The latest available data can also be found on Stat-Xplore here.

The RSRS policy applies to claims for housing support where the claimant is living in a social rented sector property that is considered to have more bedrooms than the household requires.

The policy helps to encourage mobility within the social rented sector to make better use of the existing social housing stock and strengthens work-incentives.

There are easements available which allow for the provision of an additional bedroom in certain circumstances, such as to support families of disabled children, foster carers and parents who adopt.

For individuals who may require additional support, Discretionary Housing Payments (DHPs) may be available. DHPs are paid entirely at the discretion of the local authority and since 2011 the Government has provided nearly £1.7 billion to local authorities.

Statistics on the number of individuals living in households that are food insecure by receipt of state support in the UK are published annually in the “Family Resources Survey” publication in “table 9_7” of “household food security tables” found here.

The latest statistics published on 21 March 2024 are for the financial period 2022/23. The

latest available data can also be found on Stat-Xplore here.

No such assessment can be made for Scotland and the Midlothian constituency due to sample sizes and availability of data.

The average waiting time for a decision on an AtW application for the financial year 2023/24 was 45.1 days.

Universal Support is being delivered in two phases. The expansions to Individual Placement and Support in Primary Care (IPSPC) and the Work and Health Programme (WHP Pioneer) are being rolled out for phase one of the service. The aim of phase one is to provide help to up to 50 thousand more disabled people and those with health conditions who want to work, while learning more lessons about how to scale up support for these groups.

WHP Pioneer data will start to be published from May 2024. We are committed to publishing IPSPC programme data in due course. The interim and final evaluation reports for Universal Support Phase 1 covering WHP Pioneer and IPSPC will also be published.

The DWP is committed to being a more Trauma Informed organisation. We have a dedicated programme which will integrate the six key pillars of the approach as defined by the Office for Health Improvements and Disparities (December, 2022) which are safety, trustworthiness, choice, empowerment, collaboration and cultural consideration. Our programme looks at these six pillars within the contexts of application to our colleagues, our customers, our culture, and the context of our interaction- whether that is a physical, telephony, digital or postal interaction. We are learning from best practice demonstrated by organisations such as NHS Education Scotland, Work Services Australia and the Wales ACES Hub to shape the future prioritisation of this work.

The integration programme is in its early phases, and we appreciate that it will take time to realise the benefits of changes we implement. We are learning from the continued progress of leaders in the field including programmes such as the Scottish National Trauma Transformation Programme. We recognise that an important aspect of many programmes is policies and procedures and intend to replicate this focus within our own work whilst recognising that the programme does not seek to change what the department does, instead we are impacting how we do this, which will extend to supporting our policy development.

We recognise that any truly trauma informed system is shaped by lived experience experts and we fundamentally believe in the co-production of this programme. This is why we have an extensive network of diverse internal and external stakeholders who are engaged in shaping the programme through ongoing forums and insight activity. We are also currently collaborating with the University of Salford on research which explores how trauma informed the department is through conversations with customers, colleagues and external stakeholders. The outcome of this research will help to shape the future priorities of the programme. Finally, we are currently exploring how we establish our own co-production forums for the programme taking advice from expert stakeholders to ensure we create a safe, empowering space for lived experience experts to whilst establishing trust in the ongoing aims and progress of the programme.

Disability Confident (DC) is one of a range of policies to support disabled people into work and to close the disability employment gap. It is difficult to isolate the direct impact of individual policies on the disability employment gap as numerous, interacting factors are at play, including overall labour market trends and changes to the composition of the disabled population, in addition to the effects of disability employment policies and programmes in themselves.

When an employer signs up to DC, they agree to commitments which encourage employers to think differently about disability and to take positive action to address issues disabled employees face in the workplace. There are currently over 19,000 DC members and they estimate 11.5 million employees in total working in their businesses.

In September 2023, the Department published findings from a survey with members of the DC scheme, conducted by an independent research agency[1]. The research explored the effect that signing up to the DC scheme had on members’ recruitment and retention attitudes towards disabled people.

The DWP and Cabinet officials regularly meet with Ministerial Disability Champions to drive this agenda across Government. The Champions’ role is to ensure disability inclusion is a priority in their Department’s work. They are helping to deliver our commitment to support disabled people in the UK through creating more opportunities, protecting their rights and ensuring they fully benefit from, and can contribute to, every aspect of our society.

[1] The survey was conducted in February to March 2022. In total 1,233 survey interviews were conducted with scheme members.

The pilot is being delivered using existing Jobcentre resource.

An evaluation of the Additional Jobcentre Support pilot is ongoing.

The information requested is not available.

No assessment has been made.

My Lords, we are undertaking a post-implementation review of the Occupational Pension Schemes (Climate Change Governance and Reporting) Regulations 2021. We aim to conclude the review this year.

We recognise that recent reports, including “Climate Scorpion-the sting is in the tail” have shown the limitations of the models currently available for scenario analysis. Therefore, we welcome work within the industry to ensure that scenario analysis models are decision useful and will look to acknowledge the issue in the review.

However, we do not believe that the Government should mandate which models should be used by Pension Schemes. It is important that modelling which takes into account of ESG is allowed to develop and evolve as data availability increases.

We do not have the data to fully measure health and well-being behavioural impacts that may have resulted from the two-child limit.

The Department is unable to provide the information you seek within the appropriate cost limit as you have asked for information that is contained across a wide range of learning journeys.

All staff new to DWP undergo mandatory learning followed by role specific learning, this encompasses vulnerabilities and complex needs training which is threaded throughout learning. Staff continue to build on this in the workplace through accessing policy guidance and point of need learning products.

Please refine your request, for example to mandatory learning to enable data to be provided.

The information requested is not held centrally and to collate it would incur disproportionate costs.

A review of rules has provided a streamlined approach to the identification of VEP rules, enabling alignment with the latest HMRC data that feeds into DWP Real Time Earnings (RTE) system.

Examples of improvements include benefit specific rules, such as details of fluctuations in income, one off payments and irregular payments revision.

The Department is constantly reviewing available resources against priorities.

The Department for Work and Pensions delivers a range of campaigns which are essential in ensuring that vulnerable people and pensioners are aware of the financial support that they are eligible for.

Appropriate advertising is a key government approach to ensure that target audiences receive the correct information and the media channels used are selected based upon their potential impact and cost, ensuring value for money for the taxpayer.

The figures provided in the table below show the percentage of the total spend for each advertising channel during 2023/24.

We are committed to tackling both fraud and error. DWPs quality assurance framework plays an important role in identifying common errors which contribute to over and underpayments. In addition, the department and HMRC has committed to provide assurance this winter over the integrity of the National Insurance records and how they interact with DWP’s benefit system.

The Department launched a robust plan to drive down fraud and error from the benefits system, alongside investment of £900 million that will deliver £2.4 billion of savings by the end of 2024/25. This plan includes proposed powers to require the transfer of data from third-parties, which has been introduced as part of the Data Protection and Digital Information Bill (No.2). This legislation is forecast to save up to an additional £600m over the Treasury scorecard period.

The information requested is not readily available and to provide it would incur disproportionate cost.

Since February 2022, there have been 119 cases accepted for prosecution for benefit fraud that were so serious they met the threshold for prosecution by The Crown Prosecution Service (CPS) where Carer’s Allowance was the primary overpayment.

Note that this this figure only represents those cases accepted by CPS and does not indicate prosecution outcome. Data is for the period 1/2/2022 to 17/4/2024.

The data has been sourced from internal DWP management information, which is intended only to help the Department to manage its business. It is not intended for publication and has not been subject to the same quality assurance checks applied to our published official statistics.

Our estimate is that the Department prevented up front £17.1bn of fraud and error and detected £0.6bn after the event in the financial year 2022/23.

Further details can be found in the Annual Report and Accounts 2022/23, link below.

Annual Report and Accounts 2022-23 for the year ended 31 March 2023 (publishing.service.gov.uk)

DWP will update these figures in the Annual Report and Accounts for financial year 23/24, expected to be published in Summer 2024.

We recognise the significant contribution of carers to supporting those most in need, which is why we have increased Carer's Allowance by almost £1,500 since 2010.

Claimants have a responsibility to ensure they are entitled to benefits they claim and to inform the DWP of any changes in their circumstances that could impact their award. For Carer’s Allowance, eligibility is partly dependent upon claimants earning £151 or less a week after tax, National Insurance and allowable expenses.

Where overpayments do occur, the Department has a duty to the taxpayer to protect public funds and to ask for money to be paid back. However, we seek to do so without causing hardship. We remain committed to working with anyone who is struggling with their repayment terms and will always look to negotiate sustainable and affordable repayment plans.

Our most recent statistics show that Carer's Allowance overpayments relating to earnings/employment represents 2.1% of our £3.3bn Carer’s Allowance expenditure.

The information requested has been provided in the table below.

The above data has been sourced from internal DWP management information, which is intended only to help the Department to manage its business. It is not intended for publication and has not been subject to the same quality assurance checks applied to our published official statistics.

DWP will publish details of the Department’s counter-fraud activities in the Annual Report and Accounts for financial year 23/24, expected to be published in Summer 2024.

We review the methodology as part of publishing our annual accounts each year and will report on any agreed changes in the Annual Report and Account 2023/24 expected to be published in Summer 2024, following discussion with National Audit Office.

DWP measures its underpayments via annual national statistics published each May. However, we do not produce an estimate for the average value of a benefit underpayment.

Our estimates relating to PIP underpayments in 2022-23 can be found at the link below:

Fraud and error in the benefit system: financial year 2022 to 2023 estimates - GOV.UK (www.gov.uk)

Table 6 provides the total estimated value of PIP underpayments in 2022-23.

Table 8 provides the estimated value of PIP underpayments due to claimant error. All claimant error underpayments were due to errors where the claimant’s condition had got worse, and they failed to inform the department (Functional Needs).