(2 years, 7 months ago)
Public Bill CommitteesQ
Rocio Concha: Is this about the length of time a product will be supported for? That information should be provided clearly at the point of sale, before you make a decision, so that you know you are going to buy something that may be supported for only two years, versus another product that may be supported for longer. That will hopefully provide everyone with the incentive to extend the number of years for which a product is supported.
We also need to make sure that that information is very clear. We should avoid “up to three years” and “for the lifetime of the product”, which do not really mean much for the consumer. For the consumer to be able to act on that information, it has to be very clear and easy to find when they are making that decision. That is what I would say.
On changing the security, I am a little worried about the industry saying that it may change the period during which a product will be supported. If that change is to extend that period—great; if it is to reduce it, that is very bad. At that point, the consumer has made a decision and bought a product because that product was going to be supported for longer.
If someone was told that a product would be supported for four years, and they later found out it was two years, that product would not be fit for purpose. Under the Consumer Rights Act, you have a right on the same grounds as the Consumer Protection Act 1987.