HM Passport Office Backlogs

Debate between Marion Fellows and Kevin Foster

Wednesday 27th April 2022 Commons Chamber

[Kevin Foster]

It might be worth discussing the specifics afterwards, depending on how badly damaged the passport is, but I suspect we need to look at dealing with that compassionately, as it is compelling, particularly where he wants to go on holiday with a passport that will immediately remind him of what happened. If we get the details afterwards, I know the team would be happy to help, particularly assuming that it is a straightforward adult renewal, which it sounds like it would be.

[Marion Fellows (Motherwell and Wishaw) (SNP)]

Did the Minister receive my letter this week that was signed by almost 100 parliamentarians on this very issue? I wrote to him because of the troubles we were having in my office, all of which have been more than adequately described by many people here today. Is he going to do anything to help people who have lost their holidays and not had all their money reimbursed? They put everything in with plenty of time. They have spent hours on the phone, as have my staff. In one example, a whole family going to Euro Disney did not get to go because the five-year-old’s passport did not arrive, all the other family members having got theirs. This cannot go on. He has made some effort to say what he will be doing, but does he really think that is enough?

[Kevin Foster]

Well, what we are going to do is on top of what we have already done in increasing staffing numbers and increasing production to record levels of more than a million in one month. We were also very clear to the public last year about the 10-week allowance for doing it and the ability to get applications expedited if they have been outstanding for more than 10 weeks. I would not want to speculate about individual applications —sometimes things will go beyond 10 weeks for particular reasons relating to the application—but we have done a lot already. We have got to a record level of output, and there is more on the way, with more staff being recruited. Separately, we are looking to sort out the staffing issues in relation to the advice line.

Ukrainian Refugees

Debate between Marion Fellows and Kevin Foster

Monday 14th March 2022 Westminster Hall

[Kevin Foster]

In terms of Ukraine, we hope to set things forward very quickly. The hon. Gentleman will be aware of the statement made by my right hon. Friend the Secretary of State for Levelling Up, Housing and Communities in the House earlier.

I am conscious of the time and that votes are due again. Given the petition’s call, I want to be clear that, as stated by the Prime Minister and the Home Secretary, we do not believe that a blanket visa waiver is the right way forward—a position that appears to have been endorsed by the Opposition, given their call for visas rather than waivers, with biometric checks included. Normally, security and biometric checks are a fundamental part of our visa process, in order to keep people in this country safe and ensure that we can identify those entering our country. That is consistent with our approach to the evacuation of Afghanistan.

Although it is easy to dismiss, it is vital to keep British citizens safe and to ensure that we are helping those in genuine need. Sadly, we are already seeing people presenting false documents, claiming to be Ukrainian and seeking to enter the UK, including some whom Border Force has subsequently identified as being of other nationalities and having no links to Ukraine. This should not detract from our work creating safe and legal routes for Ukrainian nationals to come to the UK.

[Marion Fellows]

I congratulate the Minister on dancing on the head of a pin so well. Could I also point out to him that my own area, North Lanarkshire, has taken refugees from the Democratic Republic of the Congo and Syria and is taking refugees from Afghanistan? We have a long history of taking refugees without UK Government intervention, going right back to 1919.

[Kevin Foster]

We look forward to that area signing up to be a dispersal area as well then. I will be very pleased to take that forward.

Using a visa process means that processing can be controlled and vital security checks carried out, including ensuring that the people coming are actually Ukrainian, meet our eligibility criteria and do not present a risk.

Ukraine: Urgent Refugee Applications

Debate between Marion Fellows and Kevin Foster

Tuesday 8th March 2022 Commons Chamber

[Kevin Foster]

I thank my right hon. Friend for his thoughtful question. We have 50 in training today, and we are bringing the whole of UK Visas and Immigration’s quite significant resource to bear on this. In the first instance, we will take decision-makers off other immigration routes, because they will be familiar with immigration decisions and will therefore be more likely to take immigration decisions more quickly in this area. We are also talking to other Government Departments about apprentices and others who can potentially backfill other parts of the immigration system. UKVI employs thousands of decision-makers and we are looking across the piece at those with experience that we can deploy in this area and then potentially backfill other parts with those from other Departments.

[Marion Fellows (Motherwell and Wishaw) (SNP)]

I have a list here of everything my constituent has done to get his Ukrainian wife into this country. He started with an application on 12 February. They lost his family in the system. I have spoken to the Minister and I have been to the hub. Today my constituent emailed me four times to say that he was in Rzeszów, that the transport layer security—TLS—system was broken, that his appointment had not been registered and that there was no guarantee he would be seen. The final email said that he had been advised to leave the visa application centre, which had managed to process only seven people and was down from two clerks to one. He has been advised to go to the embassy in Warsaw. He needs biometrics, because nobody will look at him until he has them, but he is a UK national and all he wants is to get his wife and daughters back to Wishaw. Help!