Oral Answers to Questions

Debate between Nick Hurd and Alan Reid

Wednesday 30th October 2013 Commons Chamber

[Mr Alan Reid (Argyll and Bute) (LD)]

6. What recent discussions he has held with his ministerial colleagues on the use of the Post Office as a front office for Government services.

[The Minister of State, Cabinet Office (Mr Nick Hurd)]

The hon. Gentleman will know that the Post Office already delivers a number of valuable front-line services for the Government, and it has proved successful in competing for contracts. The Cabinet Office’s engagement at the moment involves conversations about how the Post Office and others might help us to give better support to citizens who are not yet online.

[Mr Reid]

The Minister is correct: the Post Office already delivers a lot of Government services. It has the technology to enable it to back up the Government’s digital agenda and to be the front office for the Government. For example, people without internet access could make universal credit applications through it. Post offices are at the heart of our communities, and I urge the Minister to encourage all Government Departments to make more use of the Post Office.

[Mr Hurd]

I hear that message loud and clear. We are engaging with the Post Office and a number of suppliers about how they can help us with our agenda of encouraging more of our citizens to get online and become digitally capable—and to access Government services online, because that is the direction of travel that we are taking—as well as with the assisted digital programme, which will ensure that none of our citizens is left behind in that process.