GWR and Network Performance
Debate between Rachael Maskell and Derek Thomas(5 years, 3 months ago)
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Rachael Maskell
I will not, because of time. As frustrations have grown, we have seen satisfaction plummet; we have heard how vexed and unsatisfied passengers are with the poor service on that line.
It was last year’s timetable fiasco that really brought all those issues into focus. Staff themselves, as some hon. Members have highlighted today, have been professional and incredibly patient in their dealings with the public, and have received a quantum of abuse in trying to keep people safe through this time. It is not their fault, after all, that the Secretary of State meddled in the planned timetabling process by changing his mind over the projects he was cutting. It is not their fault that the private companies could not get their act together to have the trains delivered and up and running on time, with proper testing of the system. It was the Secretary of State who failed to hold the companies to account. It is not the staff’s fault that Network Rail, which is accountable to—guess who?—the Secretary of State, failed to deliver the infrastructure on time.
Rachael Maskell
I do not have time, I am afraid.
The Secretary of State, who treats this vital public service as if it were his own personal train set, is culpable for the pain experienced by customers. It demonstrates the weakness of this Prime Minister that he is still in post. Those who have sought recompense for their loss have clearly seen an inequitable response in terms of the compensation they can access; we have heard today that half of passengers do not even know how to access the compensation system, and that the network itself has paid out £22.6 million in compensation over a period of just two years.
This Government, as my hon. Friends have highlighted, have made promises to passengers time and again, and have let them down badly. Let us get Britain moving again, as our Labour Government will when we come to power. We have a plan; we just need the power.