Oral Answers to Questions

Tom Pursglove Excerpts

Monday 19th June 2023 Commons Chamber

[Debbie Abrahams (Oldham East and Saddleworth) (Lab)]

5. What assessment he has made of the effectiveness of his Department’s safeguarding policies.

[The Minister for Disabled People, Health and Work (Tom Pursglove)]

The Department is required to pay the correct amount of benefit to the customer at the correct time. We do not have a statutory duty of care or a safeguarding duty, but that does not mean that we do not care. The Department is continually looking at ways to support vulnerable customers, as we often need to consider a customer’s particular circumstances to provide the right service or ensure appropriate support.

[Debbie Abrahams]

The woeful inadequacy of the DWP’s safeguarding policy has been revealed time and again, with five prevention of future deaths notices issued by coroners to successive Secretaries of State since 2012, the section 23 notice from the Equality and Human Rights Commission because of fears of discrimination against disabled claimants, and 140 more claimant deaths investigated by this Department between July 2019 and June 2022, while the reality is that the figure is probably much higher. What does it say about this Government that successive Secretaries of State have failed to safeguard vulnerable claimants?

[Tom Pursglove]

I say to the hon. Lady, who of course raises the most serious and important of issues, that we had a good debate on this the week before last, when I was able to place on record the significant work that officials have been undertaking with Ministers to address these matters. We continue to be open to proper engagement around these processes, to ensure that they are the best they can be and are fit for purpose. What we want to do is to support claimants on the basis of an individual, tailored approach to make sure that their needs are properly met and safeguarding support is provided from a whole host of relevant agencies.

[Marsha De Cordova (Battersea) (Lab)]

7. What progress his Department has made on the disability action plan.

[The Minister for Disabled People, Health and Work (Tom Pursglove)]

We are planning to consult on the disability action plan this summer. The consultation will be published in accessible formats, and we will publish the final plan once we have fully considered the consultation responses.

[Marsha De Cordova]

The Conservatives have consistently failed disabled people throughout the past 13 years. They promised a national disability strategy, which was ruled unlawful, and now they have promised a disability action plan. The European Accessibility Act will improve access to digital products and services, and reduce barriers to accessing transport, education and the labour market for disabled people throughout Europe. When do the Government plan to consult and publish their action plan, and will they follow the lead of our friends in the European Union by removing those accessibility barriers?

[Tom Pursglove]

I am grateful to the hon. Lady for the opportunity to set out our ongoing commitment to have this disability action plan, and I am disappointed by the tone that she takes on that. There is a real opportunity for the House and our country to come together in welcoming this, and to shape it, get it right, and ensure that it addresses many of the issues that disabled people tell us are important, with the right answers to those questions. I hope she will engage with that in such a spirit.

[Nickie Aiken (Cities of London and Westminster) (Con)]

On a recent visit to the Waitrose Belgravia branch, the Minister and I saw how the Government’s Access to Work programme is working, with the branch employing five deaf people. Does he agree that Waitrose is showing the way, and that other retailers can embrace the Access to Work programme, not just for their businesses but for disabled people across the country?

[Tom Pursglove]

I am hugely appreciative that my hon. Friend extended that invitation for me to come along and visit the Belgravia Waitrose branch. It was incredibly inspiring to see that dedicated team, who are part of the wider customer service family within that business, achieving so much and providing brilliant service to their customers. It demonstrates that not only is it right for businesses to engage in disability employment, but it has had a great impact on those employees and on the community as a whole. That demonstrates what can be achieved with the right Government support, working with businesses to increase those opportunities and support people.

[Mr Speaker]

I call the shadow Minister.

[Vicky Foxcroft (Lewisham, Deptford) (Lab)]

Let us be absolutely clear: the 2019 Conservative manifesto promised a radical strategy for disabled people before the end of 2020. It finally emerged in summer 2021 but was found to be illegal. It was quietly replaced by the disability action plan in December 2022, but six months on we still have very few details. We do not know whether it will be co-produced, and ultimately it is unlikely to result in any changes before the next election. How many years does the Conservative party need to take meaningful action? I will tell the Minister who is disappointed: disabled people after 13 years of this Conservative Government.

[Tom Pursglove]

We might need an Adjournment debate to correct the number of inaccuracies entailed within the hon. Lady’s question. This Government are committed to a disability action plan that I am confident will respond to the many issues that are raised with us by disabled people. We will have full consultation on those plans to ensure we get it right, and that will of course involve disabled people. This is an opportunity to get on and deliver in those areas over the next 12 to 18 months. I think that is a good thing that we should all be able to welcome.

[Nick Fletcher (Don Valley) (Con)]

8. What steps his Department is taking to increase employment in Don Valley.

--- Later in debate ---

[Kerry McCarthy (Bristol East) (Lab)]

19. What assessment he has made of the adequacy of waiting times on (a) personal independence payment and (b) employment support allowance claimant inquiry lines.

[The Minister for Disabled People, Health and Work (Tom Pursglove)]

The Department recognises that wait times for the PIP and ESA inquiry line have been too long. To reduce waiting times, we are recruiting more staff and, in the short term, are diverting staff to support better performance. PIP recruitment is expected to reduce waits by the end of summer, while ESA waiting times have improved significantly in recent weeks.

[Kerry McCarthy]

I am glad to hear that action is being taken, although it sounds like it will be quite a long time before it starts to have an effect. I have a constituent, Shani, who has been trying to get a copy of her PIP award letter so she can reapply for a disabled person’s bus pass. She says she has tried to call the PIP hotline on many occasions, but that, “The phone just continually rings out. I’ve tried for hours and it doesn’t matter what time of day I call, it just rings.” I know other MPs’ offices are experiencing the same. May I urge the Minister to act sooner and try to bring recruitment forward so constituents such as mine do not have to wait?

[Tom Pursglove]

I would be very grateful if the hon. Lady could share the details of that specific case with me, so I can take them away to look at. What I can say, hopefully to reassure the House, is that we are seeing 600 additional agents recruited for PIP from April and for ESA 160 additional agents will be put on telephony through both recruitment and redeployment.

[Alexander Stafford (Rother Valley) (Con)]

20. What steps his Department is taking to improve social mobility among young people.

--- Later in debate ---

[Steve McCabe (Birmingham, Selly Oak) (Lab)]

T2.   The charity Scope reports that a disabled household is £900 a month poorer than a non-disabled household, because of essentials such as specialist medical equipment, aids, adaptations, diet and heating. Does that not make the one-off £150 payment look pretty miserly?

[The Minister for Disabled People, Health and Work (Tom Pursglove)]

The hon. Gentleman is right to raise the challenges that disabled people face with the cost of living, but it is important to recognise that many disabled people receive various aspects of the wider package of support. That is materially relevant in answering this question. We have had some good debates on this issue in recent weeks, and I refer him to those.

[Stephen Morgan (Portsmouth South) (Lab)]

T3. Pensioner poverty is on the rise, with an additional 200,000 people of pension age being pushed into poverty last year. What hope can the Minister give pensioners in Portsmouth that they will not have to choose between heating their home and eating this winter?

--- Later in debate ---

[Sir Desmond Swayne (New Forest West) (Con)]

Is the disability action plan in addition to the national disability strategy?

[Tom Pursglove]

The plan is in addition to the national disability strategy. We as a Government disagree with the position that the Court has taken regarding consultation. We have been given permission to appeal, and we are appealing. The disability action plan is about short-term measures that we can get on and deliver.

[Mr Speaker]

Let’s go to a new grandma, Mary Kelly Foy.

--- Later in debate ---

[Cat Smith (Lancaster and Fleetwood) (Lab)]

Why is statutory sick pay in this country so much lower than European comparators?

[Tom Pursglove]

I would be happy to meet the hon. Lady to discuss the issue of statutory sick pay, and, of course, we always keep these matters under review.