While the mission behind the Criminal Injuries Compensation Authority (CICA) to compensate innocent victims of crime is vital, we feel its current operational methods are failing the very people it was designed to protect.
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A review could consider what we think are practical, cost-effective ways to help manage increasing caseloads without potentially alienating applicants:
Restore the Live Chat Function
Expand the powers of the Customer Resolution Team
Implement a Digital Progress Portal
Improve Guidance
Modernise processes on medical information
We are calling for an urgent Government review to end the "culture of silence" and replace it with transparency, efficiency, and compassion. Help us amplify this message.