Question

To ask the hon. Member for Broxbourne, representing the House of Commons Commission, what steps the Commission is taking to help ensure reliable Polycom telephone connectivity on the Parliamentary Estate.

The Parliamentary Digital Service is taking steps to improve and enhance the user experience of parliamentary voice services.

A new Voice Programme commenced in June 2022 to help establish a reliable and resilient service in a way that supports current and future user needs. This is expected to include procurement of a new streamlined solution with a less complex support model. In addition, tactical solutions will be provided to address repeat issues experienced by specific users, including with handsets, to help ensure continuity of service until a stable long-term option is implemented.

Resolution speed of major telephony incidents will continue to depend on third parties until the existing telephony infrastructure is replaced. PDS will continue to strengthen third party relationships to mitigate the risk of protracted disruption.