Question to the Department for Business, Energy and Industrial Strategy:

To ask His Majesty's Government what steps they are taking (1) to identify, and (2) to support, the estimated two million households on non-digital pay-as-you-go energy meters; and what plans they have, if any, to assess the scale of energy self-disconnection this winter.

Traditional prepayment meter customers will automatically receive the same discount per unit of energy as other customers through the Energy Price Guarantee.

Ofgem’s rules require energy suppliers to identify and support prepayment meter customers at risk of self-disconnection through the provision of emergency credit and additional support credit. Ofgem has recently undertaken a Market Compliance Review assessing how suppliers support customers in vulnerable situations, including those on prepayment meters. To drive improvements, Ofgem has started compliance engagement with suppliers and asked them to take action to address the weaknesses that have been identified.