Asked by: Martin Whitfield (Labour - East Lothian)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many journals each journal manager working on universal credit in his Department is responsible for.
Answered by Damian Hinds
The caseload of a case manager will vary as it is dependent on a number of factors, including the complexity of the caseload and experience of the case manager.
The full service continues to develop iteratively, with claimants able to increasingly self-serve and interact digitally with their work coach and case manager.
Asked by: Martin Whitfield (Labour - East Lothian)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many hours of job-specific training (a) journal managers and (b) work coaches working on universal credit receive prior to commencing work as a qualified journal manager or work coach.
Answered by Damian Hinds
Department for Work and Pensions staff moving into a case manager role delivering Universal Credit Full Service receive a minimum of 90 hours of job-specific training. New staff joining the Department in this role undertake a minimum of 143 hours of learning. Work coaches also receive a minimum of 90 hours of training before they start working on Universal Credit, and new staff taking up this role go through at least 178 hours of job-specific learning. In all cases, the Department ensures staff are given sufficient on-the-job training to consolidate what they have learnt.