Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, with reference to his Department's policy paper entitled Transforming for a digital future: 2022 to 2025 roadmap for digital and data, published on 28 September 2023, whether it remains his policy to expand customer and technical support operations to facilitate the scaling up of gov.uk UK One Login.

The GOV.UK One Login programme has recently expanded its customer support offering with the launch of a contact centre to provide real-time multi-channel assistance to users. Alongside this, One Login will shortly roll out an enhanced technical service desk to provide round-the-clock monitoring and technical support. Both of these initiatives will be scaled up over time as more government services and users onboard to GOV.UK One Login.