Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many internal process reviews her Department has (a) started and (b) completed on incidences of (i) death or (ii) serious harm between July 2022 and June 2023.

Information on how many cases have been accepted to be taken forward for a full Internal Process Review (IPR), and where these were referred either due to customer death or harm, is included within this year’s Annual Report and Accounts, available at:

DWP annual report and accounts 2022 to 2023 - GOV.UK (www.gov.uk).

This includes information on cases accepted for an IPR between July 2022 and March 2023. Information in relation to April to June 2023 will be published in next year’s Accounts.

Information on how many IPRs have been completed between July 2022 and June 2023, where these were referred either due to customer death or harm is set out in the table below:

¹ Customer Death includes the categories: death, alleged suicide and confirmed suicide.

² Customer Harm includes the categories: self-harm, serious harm, attempted suicide and ‘other’.