Independent Case Examiner
(asked on 19th November 2018) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many complaints to the Independent Case Examiner were concluded by (a) the early resolution process, (b) settlement following a review of the evidence and (c) a full investigation in each month from January 2017 to October 2018 inclusive.
The table below provides details of the complaints concluded by the Independent Case Examiner’s Office in each month from January 2017 to October 2018, broken down by (a) resolution (b) settlement and (c) a full investigation.
Month | Concluded by Resolution | Concluded by Settlement | Concluded by ICE Report |
January 2017 | 12 | 6 | 54 |
February 2017 | 3 | 9 | 58 |
March 2017 | 5 | 26 | 78 |
April 2017 | 7 | 9 | 42 |
May 2017 | 5 | 14 | 65 |
June 2017 | 4 | 17 | 64 |
July 2017 | 9 | 13 | 61 |
August 2017 | 7 | 6 | 56 |
September 2017 | 7 | 18 | 46 |
October 2017 | 8 | 18 | 55 |
November 2017 | 5 | 7 | 64 |
December 2017 | 6 | 9 | 50 |
January 2018 | 10 | 8 | 67 |
February 2018 | 5 | 7 | 70 |
March 2018 | 10 | 15 | 58 |
April 2018 | 12 | 9 | 53 |
May 2018 | 8 | 10 | 69 |
June 2018 | 13 | 10 | 85 |
July 2018 | 14 | 16 | 61 |
August 2018 | 13 | 12 | 79 |
September 2018 | 16 | 14 | 61 |
October 2018 | 24 | 29 | 87 |