Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Communities and Local Government, if he will encourage the use of the customer services centre at Kettering Borough Council as an example of good practice for other local authorities to follow.

The Government is keen to encourage all local authorities to look at how they work more effectively and efficiently with services providers and partner organisations in their area to ensure that their residents receive high quality and cost effective services.

I am aware of the progress made by Kettering Borough Council in this area including the significant savings made and increased customer satisfaction and I am happy to encourage other authorities to look at its customer service centre as an example of good practice.