Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps her Department has taken to help ensure that people who experience problems with work completed under the Sustainable Warmth Scheme can have their issues put right.

All work completed under the Sustainable Warmth Scheme must be installed to PAS (Publicly Available Specification) 2035 and lodged with Trustmark, the Government-endorsed Quality scheme for home improvements. TrustMark registration ensures installers have been vetted for technical competence, customer service and trading practices, and operate in accordance with the TrustMark Customer Charter and Framework Operating Requirements. This includes a comprehensive level of financial protection to customers. Information on the consumer protection offered by TrustMark can be found online at https://www.trustmark.org.uk/homeowners.

People who experience problems with work completed under the Sustainable Warmth scheme should follow Trustmark’s dispute resolution process.