Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what recent assessment she has made of the adequacy of the protection afforded to households who are affected by poor standard of workmanship provided by the companies under the Energy Company Obligation Scheme.

As part of the ongoing evaluation of the current iteration of the Energy Company Obligation, ECO4, we are gathering feedback from a sample of households on their satisfaction with installations. Installation companies must be registered with TrustMark, the UK Government endorsed Quality Scheme for home improvements. TrustMark registered businesses are required to adhere to Publicly Available Specification (PAS) standards, providing a warranty to the householder when a measure is installed in case something goes wrong. Ofgem, the scheme administrator, has a route to redress for consumers should they be dissatisfied with the measures delivered.