Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what options are available to members of the public who wish to complain about responses provided by their local transmission operators.

Members of the public dissatisfied with the service provided by network companies can follow the established complaints procedure overseen by Ofgem. Under the procedure, they should escalate the issue within the network company first, with subsequent referral to the Energy Ombudsman or Ofgem if required. Details on the procedure are available on all network companies' and Ofgem's websites.