Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the Department for Environment, Food and Rural Affairs:
To ask His Majesty's Government, following the recent parasitic outbreak in drinking water in Devon, what assessment they have made of (1) the proposed compensation for affected consumers, and (2) the impact on consumer confidence.
Answered by Lord Douglas-Miller - Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)
The Guaranteed Standards Scheme sets minimum statutory standards of service for customers of water and sewerage companies, and where a company fails to meet any of these standards it is required to make a specified payment to the affected customer. Several companies also offer enhanced Customer Services Promises in addition to the statutory requirements, including compensation payments for additional standards.
In relation to the incident in Devon, the Secretary of State appreciated the considerable concern and disruption to the local community. He raised those concerns directly with the Chief Executive. South West Water increased its standard payment within its Customer Service Promise for a boil water notice to £115. Some customers will receive £265 which represents financial compensation equivalent to over 50% of South West Water’s average annual bill per household, according to Ofwat’s bill estimates.
Excellent customer experience is important to maintain consumer trust and confidence in the water sector. We expect water companies to take that seriously, to respond to events appropriately in a timely manner and to deliver better services to their customers.
Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the Cabinet Office:
To ask His Majesty's Government what assessment they have made of hybrid working models in the Civil Service; and what steps they are taking to adapt policies to balance the benefits of both remote and in-office work.
Answered by Baroness Neville-Rolfe - Minister of State (Cabinet Office)
Work is ongoing to update policies and practices to ensure we maximise the benefits of both remote and face to face working, including investing in our estate to ensure we provide a positive workplace experience with the right technology and facilities and enhancing our line managers capabilities to manage effectively in a hybrid working environment.
The Civil Service has had a hybrid working model for some years now, and it is applying this flexibly to help balance business and personal requirements. Hybrid working is part of the Civil Service approach to flexible working as set out in the Civil Service Diversity and Inclusion Strategy: 2022-2025, which recognises the importance of flexibility in the ways of working and location as key to increasing innovation, performance and engagement as well as attracting diverse talent and representing the UK as a whole.
Carrying out tasks in the right place allows us to maximise efficiency and helps us to identify parts of the estate that are not optimally configured or can be released at the earliest opportunity, with appropriate lease breaks.
Hybrid working is important in making a success of the government’s Places for Growth Programme, including the creation of the non-London headquarters announced by ministers over the last year. The Treasury, for example, is positioning the new economic campus in Darlington as a full second headquarters with senior policy roles currently performed in Whitehall. Without hybrid meetings combining colleagues online and others ‘in the room’ this model cannot work.
Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the Department for Levelling Up, Housing & Communities:
To ask His Majesty's Government, what steps they are taking to address (1) concerns raised by landlords about potential below-market rents, and (2) any impact on property valuations, as a result of the proposed high street rental auction scheme.
Answered by Baroness Swinburne - Parliamentary Under Secretary of State (Department for Levelling Up, Housing and Communities)
It has not proved possible to respond to this question in the time available before Prorogation. Ministers will correspond directly with the Member.
Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the Department for Levelling Up, Housing & Communities:
To ask His Majesty's Government what steps they are taking to (1) support rough sleepers, and (2) ensure their access to support services.
Answered by Baroness Scott of Bybrook - Parliamentary Under Secretary of State (Department for Levelling Up, Housing and Communities)
It has not proved possible to respond to this question in the time available before Prorogation. Ministers will correspond directly with the Member.
Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the HM Treasury:
To ask His Majesty's Government, in the light of the fluctuations in mortgage rates, what steps they are taking to ensure guidance and support is available to help homebuyers when deciding their mortgage options.
Answered by Baroness Vere of Norbiton - Parliamentary Secretary (HM Treasury)
Those looking to take out a mortgage or remortgage are encouraged to shop around and speak to a broker to find the best possible product for them. Homeowners and prospective homeowners may also find it helpful to contact MoneyHelper, which has been set up by the Government to support consumers with comprehensive guidance for every stage of their financial lives.
Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the HM Treasury:
To ask His Majesty's Government what plans they have to align the UK's carbon border tax with the EU's mechanism to ensure that the UK steel industry is not adversely affected by the delayed implementation.
Answered by Baroness Vere of Norbiton - Parliamentary Secretary (HM Treasury)
A Carbon Border Adjustment Mechanism (CBAM) is a novel mechanism yet to be fully implemented anywhere in the world.
Implementation of the UK CBAM by 2027 will allow government to consult fully with those affected throughout the design and implementation phases. It will also give those affected in the UK and overseas more time to prepare for the changes and put appropriate processes in place with their supply chains to enable them to comply.
The effective EU CBAM charge will be introduced gradually from 2026 to 2034 to match their phase out of free allowances for sectors covered by the CBAM, including iron & steel. In 2026, only a relatively small amount of the emissions embodied in CBAM goods will face the EU CBAM charge when they are imported to the EU.
Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the HM Treasury:
To ask His Majesty's Government what steps they are taking to (1) address, and (2) mitigate, the ongoing increased cost-of-living.
Answered by Baroness Vere of Norbiton - Parliamentary Secretary (HM Treasury)
Over the last two years, the government has provided support to households to help with the cost of living worth over £90 billion.
This year, this government has raised working age benefits by 6.7%, supporting 5.5 million households on Universal Credit, with an average gain of £470 this year. The government has also frozen fuel duty and raised the Local Housing Allowance rates to the 30th percentile of local market rates.
The government believes that the best way of boosting living standards is by supporting people into work. The government has introduced other policies that will support over 200,000 additional people into work by 2028/29, according to the independent Office for Budget Responsibility. The government has also raised the National Living Wage (NLW) by 9.8%, ending low hourly pay for those on the NLW.
Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the Department for Business and Trade:
To ask His Majesty's Government what steps they are taking to ensure that the competitive landscape of the UK's postal and parcel delivery market (1) remains fair, and (2) does not lead to monopolistic practices post-takeover.
Answered by Lord Offord of Garvel - Parliamentary Under Secretary of State (Department for Business and Trade)
Ofcom’s duties, as the independent regulator for postal services, include furthering the interests of citizens and consumers, where appropriate by promoting competition.
Ofcom’s regulatory framework supports competition by imposing minimal intervention in competitive areas of the postal market, for example, in relation to parcel services. Ofcom also requires Royal Mail, as the designated universal service provider, to allow access to its network for the provision of certain bulk letter and large letter services and impose a number of safeguards to protect postal operators reliant on this access.
Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the Department for Levelling Up, Housing & Communities:
To ask His Majesty's Government, following Asda's recent announcement about developing a town centre in London, what steps they are taking to support supermarket chains’ initiatives involving mixed-use developments that include housing.
Answered by Baroness Swinburne - Parliamentary Under Secretary of State (Department for Levelling Up, Housing and Communities)
This Government strongly encourages the re-use of suitable brownfield land as set out in our National Planning Policy Framework. Making the most effective use of brownfield land, including through mixed use developments, will support the provision of the homes we need, and is key to regenerating our high streets and town centres, supporting economic growth in the hearts of our towns and cities and maximising the use of existing infrastructure.
Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the HM Treasury:
To ask His Majesty's Government what assessment they have made of the potential impact of the recent performance of the UK stock market on (1) investor confidence, and (2) economic recovery.
Answered by Baroness Vere of Norbiton - Parliamentary Secretary (HM Treasury)
The Government does not comment on the day to day performance of the UK’s public markets.