The Parliamentary Under-Secretary of State for Transport (Mr Robert Goodwill)
I congratulate my hon. Friend the Member for Ribble Valley (Mr Evans) on securing this debate. I understand how important this matter is for him and his constituents, and I recognise that the practices of some private parking companies can result in complaints from constituents. I have tried to find a stronger word than “complaints”, but I suspect I would veer into unparliamentary language were I to use the words that sometimes come to mind when I hear about cases where companies have behaved unreasonably.
My hon. Friend has seen the written ministerial statement from the Prime Minister last week explaining that policy responsibility for off-street parking is now under the auspices of the Department for Communities and Local Government. Ministers in both Departments have worked closely together on a wide range of parking reforms, and it is my pleasure this evening to represent my Communities and Local Government chums in this debate.
I thank my hon. Friend the Member for South Derbyshire (Heather Wheeler) for raising the important issue of hospitals, where having a pay-as-you-leave car park that has a system of number plates or tickets that can be used at a barrier on leaving reduces the stress that people feel in not knowing how long their appointment will take or how long they may have to wait. Many people worry that by overstaying, through no fault of their own, they may incur a fine. She also mentioned places where parking is initially free and people then overstay. I have had correspondence from colleagues whose constituents have taken a break at motorway service areas, as they are advised to do, only to overstay the two hours allowed because they have fallen asleep.
The Government have taken decisive action during this Parliament to end clamping so that motorists no longer live in fear of their car being held hostage until they can pay for it to be released. I am sure that colleagues have heard horror stories from their constituents about the practices of clamping companies—practices that we have stopped. No longer are people being marched to cash point machines to secure the release of their vehicle. In my constituency, we had a big issue outside Whitby station. In Whitby, every car park is free after 6 pm apart from the car park outside the station, so it is little wonder that many motorists assumed that it would be free there too. Surprise, surprise—the parking company did not turn up until after 6 o’clock on most days because it was keen to catch as many people as possible. Thankfully, the car park was in the control of Northern Rail. Alongside Whitby Hospitality Association, we ran the company out of town. We then made representations to Northern Rail, which engaged a much more benign parking company that acted more reasonably and, at the same time, controlled parking in the car park, which is important for those who wish to use the railway station or the Co-operative shop nearby. There are plenty of reasonable companies out there, but unfortunately some of the others give them a bad name.
Good parking helps us to be good neighbours, and it is critical for a growing economy. However, as anyone who has driven round and round to find a space in a car park or has been blocked in will tell you, parking is not simple. The management of private parking can understandably be an emotive issue. Receiving a parking charge is never popular, but measures to control parking on private land are necessary to ensure that parking facilities remain accessible and provide value to all who use them.
Jim Shannon (Strangford) (DUP)
In the past few weeks there has been some talk about the fines that are imposed on those who allegedly park where they should not. There seems to be a grey area. Is the Minister able to give some indication of the fees that they charge, because I understand that some people will be able to claim that money back?
Mr Goodwill
I need to be careful because this matter is before the courts. My hon. Friend the Member for Ribble Valley talked about somebody in a pay-and-display car park who overstayed their time. It could be argued that the loss to the parking company was the value of the time that had been used, and therefore that these fines amount to many times that loss.
On the other hand, many businesses—my hon. Friend is a shopkeeper himself—rely on their own car parking areas outside their premises for their customers. If all the parking space outside a kitchen showroom, for example, was taken up by people who were not using that shop, the company could lose an order for a whole kitchen, which could represent several hundred pounds. We need to look more carefully at exactly why people may need to keep car parking for their customers. Many companies get frustrated when people park in the parking area that is meant to be for their customers and is integral to their business. If there is no car park outside, a person may drive by and go to a competitor.
Mr Nigel Evans
I understand the Minister’s point. However, The Whalley Arms car park is a relatively large car park for the village that is now used by the entire community, not for any specific shop. All the shops benefit from the fact that the car park is available. It is next door to a GP surgery. The two cases that I mentioned related to people who wanted to use the surgery; one wanted to pay and the other mistyped their registration number. Their loss is the amenity of the car parking space, which costs £1 an hour or £5 for the day—nowhere near £60, £100 or £150.
Mr Goodwill
I absolutely understand that point. The point I was trying to make is that there are situations whereby the survival of a business may be determined by it being able to make sure that its customers can use its limited car parking. However, in the case of a car park that might cost £1 an hour, it would be difficult to argue that the loss to the landowner or the parking company was anything like the magnitude of the loss to another company that would lose custom.
Drivers choose where to park their vehicles, and if they park on private land they do so in line with the terms and conditions that should be clearly displayed on signage at the entrance to the car park and around it. If the terms and conditions include that a motorist must pay and display, and stay no longer than the time they have paid for, those are the conditions that the motorist has deemed to have agreed to when they park their vehicle.
Parking management and control is necessary so that landowners who invite drivers to park on their land can exercise their legal rights and gain the benefit to which they are entitled from the use of their property. Without any form of control, indiscriminate drivers might park where they liked and for as long as they liked, breaching reasonable terms and conditions, and without fear of any recourse arising from their misuse of the land.
We are committed to striking the right balance to protect motorists from unscrupulous practices that some parking management companies may employ—we have heard about them this evening—and to ensure that landowners can control the use of their land and benefit fairly from it.
The Protection of Freedoms Act 2012 banned clamping and made a number of other changes to the law related to parking. It banned private sector wheel-clamping and vehicle removal where there is no lawful authority to do so, and, as a balance to that, provided landholders with extra powers to manage parking on their land.
Most private organisations, including private landowners and their agents, are not able to clamp or tow vehicles and have to rely primarily on ticketing to enforce parking conditions on their land. This could be by placing a parking ticket on a vehicle, giving it to the driver or sending a ticket to the vehicle’s registered keeper in the post.
Before the Protection of Freedoms Act 2012, a private landholder could only seek liability against a vehicle driver to recover unpaid parking charges and therefore needed to be able to identify who was the driver of the vehicle that incurred the parking charge. There was no requirement, however, for the registered keeper either to say who was driving the vehicle or to accept liability him or herself. This allowed both the vehicle driver and the registered keeper to avoid liability and meant that landholders could find it difficult to manage parking by ticketing alone.
Schedule 4 to the Protection of Freedoms Act came into power at the same time as the parking sector introduced a new, free appeals service for motorists who received a parking charge. This means that motorists can appeal to the parking operator and to an independent adjudicator, and both those appeals are free to the motorist. However, I completely understand my hon. Friend’s point about an early payment discount, and the suggestion to extend the discount during an appeal certainly has some merit.
Despite perceptions to the contrary, I assure my hon. Friend that significant control is already applied to the operation of private car parking companies. The activities and standards of operation in the sector have changed substantially in recent years and parking trade bodies have improved standards further at the heart of their vision.
Where the terms and conditions of parking have been breached, parking management companies can apply for information about the vehicle keeper so that they can enforce appropriately. The Government control the access to those data through the Driver and Vehicle Licensing Agency, and there is a requirement for companies that receive keeper data from the DVLA to be members of an accredited trade association. Incidentally, the fee for access to those data is £2.50. That means that the parking company must abide by the accredited trade association code of practice based on fair treatment of the motorist, which requires its members to operate to high professional standards of conduct while allowing them to take reasonable action to follow up alleged parking contraventions.
We would expect any organisation that wanted to become an accredited trade association to be able to demonstrate that it has a code of practice that ensures that only a fair parking charge is asked for and that prominent signage is present outlining clearly the restrictions on parking and the charges and conditions that apply. There should be no hidden charges or ambiguity for the motorist as to what is and is not permitted on the land.
Stephen McPartland
What does the Minister think about the fact that the terms and conditions can change? I mentioned the ambiguity of three hours of free parking being reduced to an hour and a half on match days, but without match days being specified.
Mr Goodwill
I have not looked at that in any great detail, but from what my hon. Friend says, it seems unreasonable to expect a person to know when it is or is not a match day. It does not seem beyond the bounds of possibility to list days when there will be matches to address that particular situation.
The code helps to ensure that contact with motorists is not threatening, and that parking charge notices are issued promptly so that a driver can recall the circumstances surrounding the event. A reasonable amount of time must be allowed for payment to be made before any additional charges are imposed or the matter is escalated.
Even though strong requirements are in place to regulate the actions of parking companies, the disclosure of data from the DVLA is tightly controlled. Parking management companies are visited to audit their operations, and further in-depth checking of individual cases is undertaken to make sure that requests have been submitted for genuine reasons and with reliable evidence to back them up. Car parking operators pay fees when requesting keeper details. The fee levels are set to recover the cost of processing requests so that those costs are not passed on to the taxpayer. The Government do not gain financially from the provision of such information, contrary to what one may read in some newspapers.
Inevitably, motorists who feel that they have been unfairly treated will complain. The parking operator needs to demonstrate compliance with the code of practice of its accredited trade association to retain its membership. The ATA exists to investigate and ensure that, where appropriate, remedial action is taken. It is for the ATA to decide whether the operator needs to be placed on notice with additional scrutiny, follow-up audits and checks to monitor future actions closely. In more serious cases, a decision may be taken to terminate an operator’s membership of the ATA. A company can still manage parking on private land, but if it is no longer a member of the ATA the Driver and Vehicle Licensing Agency will not provide contact details to enable breaches to be pursued. That has a serious consequence for a company’s survival, and it is an incentive for it to behave responsibly.
The DVLA plays a key role. Where sufficiently serious concerns are raised or ongoing issues are identified, it will consider whether continued access to vehicle keeper data is appropriate. Several parking management companies have had their ability to request vehicle keeper data suspended where shortfalls in the standards expected have been identified. In addition, trading standards departments can prosecute companies if they have breached consumer protection law. In short, if a company is not meeting the standards expected, there are serious consequences.
We recently announced a new package of changes to help tackle over-zealous parking enforcement. The changes are designed to help local shops, and they include the introduction of grace periods. As we have heard, drivers will get a 10-minute grace period where they have legitimately parked on the street or in council-owned car parks. That will prevent penalties for being just a few minutes late back to the vehicle. We have also introduced a new right to enable residents and local businesses to demand that their council reviews parking in their area.
Off-street parking has many synergies with policy about car park charges, land-use planning and high streets, so we have decided to transfer responsibility for all off-street parking to Ministers in the Department for Communities and Local Government. That will enable the Government to look more easily at the contribution that public and private off-street parking can make to a place, and how it can support local economic rejuvenation. Communities and Local Government Ministers will now turn their attention to the behaviour of off-street car park operators, and they intend to ensure that unfair and unreasonable behaviour is dealt with in the way that the Government have addressed on-street parking abuses.
I urge my hon. Friend the Member for Ribble Valley to discuss any concerns he has directly with the parking operator, and if he is not satisfied, with the accredited trade association. Providing them with details of any cases in which his constituents have experienced questionable actions or bad behaviour will allow the ATA to investigate and to take the necessary action.
Question put and agreed to.