Passport e-Gates Network Outage

Baroness Bennett of Manor Castle Excerpts

Monday 13th May 2024 Lords Chamber

[Lord Sharpe of Epsom (Con)]

Again, I am not particularly qualified to comment on Portugal’s internal systems and processes. Perhaps, since he lives there, the noble Viscount could bring his considerable diplomatic weight to bear and help us out a bit. Those discussions should be ongoing. It is, of course, our oldest alliance, so I am sure there is plenty of good will.

[Baroness Bennett of Manor Castle (GP)]

My Lords, I will return briefly to the question posed by the noble Lord, Lord Vaux, about the new owners of the software provider having full provision for the ending of support for Windows 10. I do not think the Minister answered that, so perhaps he could write to us later about it.

There are broader questions raised by this incident about the robustness and resilience of critical official systems. I have a Written Question down at the moment about their robustness and resilience against the solar storms we are currently experiencing. I will park that to one side, except to note that, as the noble Lord, Lord Browne, said, external threats will lead to internal breakdowns. We have seen this again and again with the border gate systems. Do the Government have a list or register of the systems for which there has to be an alternative manual arrangement which can deliver at reasonable speed and in reasonable volumes? There is obviously a risk when we are digitising so many systems. Are the Government saying that there are some things for which there has to be a manual emergency system and that they are ensuring that provision?

[Lord Sharpe of Epsom (Con)]

I answered the noble Lord’s question in that I genuinely do not know, so I shall write. As far as I can tell, the noble Baroness’s question ranged from matters of diplomacy to matters of astronomy. It has certainly covered a wide area. She will not be surprised to know that I am not an expert on either. As to whether there is a list of systems where a manual resilience process needs to be maintained, I do not know. Of course, there are certainly lists of priorities which must be maintained at all costs to maintain national security, border integrity and so on. I do not have this to hand but I will investigate the manual side of things. If there is anything useful to say, I will come back on it.