All 1 Debates between Baroness Neville-Rolfe and Lord Taylor of Warwick

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Consumer Rights Act 2015 (Consequential Amendments) Order 2015

Debate between Baroness Neville-Rolfe and Lord Taylor of Warwick
Monday 7th September 2015

(8 years, 7 months ago)

Grand Committee
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Baroness Neville-Rolfe Portrait Baroness Neville-Rolfe
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I agree with him. The answer is that we do not believe that that is the right approach because there are lots of existing ombudsmen who are experts in their area.

Lord Taylor of Warwick Portrait Lord Taylor of Warwick
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The problem is that there are several ombudsmen and they all have different procedures.

Baroness Neville-Rolfe Portrait Baroness Neville-Rolfe
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That is a fair point, which we ought to reflect on. We have been impressed by the way that the private sector has responded to the ADR directive. An increasing number of ADR providers are entering the market, which will be good for business and for consumers. That will increase choice and drive down the costs of ADR.

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