Jobcentre Plus Offices: Closure
Debate between Carol Monaghan and Caroline Nokes(7 years, 3 months ago)
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Caroline Nokes
We should reflect on some of our successful co-locations. For instance, as I mentioned earlier, we have worked closely with the local authority in Lincoln. The outcomes for jobseekers who are able to gain access to many services in the same place are as good as, or better than, the outcomes at individual jobcentres. It is important for us not to get hung up on the bricks and mortar, but to focus on the services that our work coaches provide for people who are looking for work.
Carol Monaghan (Glasgow North West) (SNP)
On 23 January, in a written question, I asked the Secretary of State what the criteria were for the equality analysis. I was told:
“The criteria for equality analysis requires us to pay due regard to the requirements of the Equality Act 2010… We will be undertaking an equality analysis…This will include feedback from public consultation”.
As the only promotion of that public consultation has been carried out by my colleagues and me, how can the Minister ensure that due regard has been given to the Equality Act?
Caroline Nokes
In fact, there are also notices in all the Jobcentre Pluses indicating that the consultation is ongoing. We have communicated with our claimants, and it is very important that it is their views that feed into this process.
DWP Estate
Debate between Carol Monaghan and Caroline Nokes(7 years, 4 months ago)
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Caroline Nokes
I thank the hon. Gentleman for his intervention. Of course the DWP works hard with the Scottish Government and other local authorities to ensure that we investigate opportunities. I am conscious that, in Glasgow, outreach and co-location services are already provided at Anniesland College. I want to see more of that. Outreach provides one of the solutions to helping jobseekers where they are, rather than expecting them to travel to centres. The working environments are good, more of the services that customers use when there is co-location are in one place and it can cost considerably less to run services. We are building on partnerships with local organisations to expand that range. As I mentioned, in Glasgow, we work closely with Anniesland College to offer services, including helping claimants with their job searches and offering benefit advice.
Carol Monaghan
Of course, Anniesland College no longer exists—it is Glasgow Clyde College and has been for a number of years.
Caroline Nokes
I thank the hon. Lady for pointing that out to me.
A key ambition of the DWP is to enable claimants to access our services in ways that suit them. At the heart of our reforms is a digitally-focused approach, which is more secure, more accessible and more efficient. We need to have a modern welfare system that is fair while providing good value to the taxpayer—a welfare system that ensures we are not under-utilising space in our buildings. That is the best way of making sure that the Department is delivering value for money, both for those using its services and the taxpayer.
We need a modern welfare system that is not only fair but simple to use and takes full advantage of the opportunities modern technology and communication channels afford us. Universal credit is absolutely at the heart of that, allowing claimants to manage their claims online. It is the key that unlocks the flexibility and the modern support that we want for people, not just to help them into jobs but to help them progress in work, too. They can manage claims online and receive the personalised support they need in order to find more work and better paid work.
Since coming into this role, I have seen the positive impact of personalised work coach support for myself. I have been struck by how work coaches are committed to helping the individual claimants they work with to find more hours of work and better paid work. At the heart of that is the principle of ensuring easy online access, which allows households to make claims and report changes securely, without necessarily having to travel to a jobcentre. It is right that the future of the DWP estate reflects not only the fundamental changes in the welfare system but the near record levels of employment across the country.