Tourism: East of England

Debate between Stephen McPartland and Will Quince

Wednesday 20th March 2019 Westminster Hall

[Will Quince]

Although my speech is somewhat Colchester-centric, of course I would advise anybody coming to sample our heritage and tourist attractions, who choose to base themselves in Colchester for all sorts of reasons, to use it as a base to go and experience other places with considerably wealthy heritage and tourist attractions. Ipswich is one of those, just a bit further up the A12.

[Stephen McPartland (Stevenage) (Con)]

Stevenage is also in the east of England. It is a little further up the A1(M) and also on the east coast main line. We also have wonderful culture and heritage, despite being the first new town. Rooks Nest is the basis of E. M. Forster’s novel, “Howard’s End”. We also have Knebworth House, which has a great history. There is lots of culture around the whole of the east of England.

[Will Quince]

I used to live in my hon. Friend’s constituency, so I have sampled a number of the tourist attractions with my wife, and I hope to do so again. Knebworth House hosts a number of festivals throughout the year and is a popular attraction. Clearly, we are building on fertile ground when investing in the east of England, and Colchester in particular.

Delay Repay: Great Eastern Main Line

Debate between Stephen McPartland and Will Quince

Wednesday 30th January 2019 Commons Chamber

[Will Quince]

I thank the hon. Gentleman for his intervention. Fares are an interesting point. Of course everyone would like to see rail fares come down, but most people say that they want their fare to represent better value for money. We are fortunate that we are getting a brand new fleet of trains, at a cost of some £1.4 billion, but to set that in context, we have waited in some cases 40 years for it. Some of our rolling stock is decades old—in fact, I think some of it even breaches standards in 2019, so it needs to be replaced in any event.

I think the public are clear about what they want: punctual services. In the unfortunate event that that is not possible, adequate compensation for the delay must be available. I would be the first to argue that we should focus our efforts on improving the reliability of the service. Rail users would rather not face delays than receive compensation.

I have raised this issue numerous times with Greater Anglia, which has assured me and colleagues that it is investing more than £20 million in improving the performance of its existing trains. As I mentioned, it is also engaged in a £1.4 billion investment programme over the next two years to replace its current models with new trains, the first of which are due to enter service on the line this year. As I said to my hon. Friend the Member for South Suffolk (James Cartlidge), that will increase capacity on our line, with 1,043 carriages available compared with 937 at the moment. That is good news. It is long overdue—sadly, like some of the trains leaving Colchester—but I welcome these announcements.

We must not forget Network Rail, as most of the delays on our line fall under its remit. Members of Parliament from across our region, ably led by my hon. Friend the Member for Norwich North (Chloe Smith) and my right hon. Friend the Member for Witham (Priti Patel), have called for repair and renewal work on our line as part of the great eastern main line taskforce. We have helped to secure £2 billion as a funding settlement for our line, and we will start to see the benefits of these works in reduced delays and disruption.

I wish to touch on the sensitive and incredibly sad issue of suicide, as I know that fatalities on the line are often the cause of the longest delays. I want to reassure rail users that Members of Parliament from across this House on our line have been working closely with Greater Anglia, Network Rail and the Department to do all we can to put measures in place to try to reduce and minimise the number of people who are, tragically, taking their own lives on our lines.

I hope I have set out why there are good reasons for optimism. I appreciate that I was relatively disparaging about our rail service to start with, but a lot of constituents would feel exactly the same.

[Stephen McPartland (Stevenage) (Con)]

Although we are in the same region, I have a different rail line, with a huge variety of rail providers involved on that line. We have had a 100% increase in capacity, lots more seats, a huge range of wi-fi on some of the trains, yet passengers remain frustrated about value for money and the challenges on punctuality. How does my hon. Friend feel we can tackle that value for money problem?

[Will Quince]

I thank my hon. Friend for his intervention. I used to live in his constituency, so I know that rail line well. I understand that the trains have improved somewhat since I lived there. When we ask rail users what they want, most of them say that they want reliability, a punctual service, a plug socket and to be able to get a seat. Ideally, they would also like wi-fi. So speed is important, but it is usually a factor that is further down the list. Those are basically the core component of what people want and expect in terms of value for money, and I hope the Minister will address that in a little more detail.

As I said, I hope I have set out why there are good reasons for optimism about the great eastern main line. We have an entire new fleet of trains coming, with a significant investment in rail infrastructure, which should lead to a reduction in disruption and delays. However, that cannot and must not be used as an argument against the rapid introduction of Delay Repay 15 on the great eastern main line.

On 13 October, we had some welcome news from the Department, as the Secretary of State announced an improved compensation scheme—Delay Repay 15. Under this scheme, passengers are able to claim 25% of the cost of a single fare tickets for delays of between 15 and 29 minutes. The scheme would go a long way towards incentivising improved efficiencies in the franchise and compensating commuters for the inconvenience suffered as a result of delayed services. Delay Repay 15 has already been rolled out on Thameslink, Southern and the Great Northern franchises, but not on the great eastern main line under Greater Anglia.

As I know from my own train journeys between Colchester and Liverpool Street, the smallest delay to a daily commute can cause, over time, significant disruption to our professional lives, especially in the mornings, and significance inconveniences to our private lives in the evening—it can make the difference between being able to tuck one’s kids into bed at night or not. We should not underestimate the importance of that. Ultimately, like most of my fellow rail users, I would rather the reliability of the service be vastly improved first, but I know that my constituents would also welcome the introduction of improved compensation rights.