Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether the Government plans to take steps to formally recognise British Sign Language in law.
Answered by Justin Tomlinson - Minister of State (Department for Energy Security and Net Zero)
On 18 March 2003 the UK government formally recognised that British Sign Language (BSL) is a language in its own right. Provision for accessing services by users of BSL are covered by the Equality Act 2010 and the Public Sector Equality Duty.
Existing equality legislation already means employers, service providers and public bodies have to provide services in BSL and other formats when it is reasonable to do so. The Public Sector Equality Duty requires public bodies to have due regard to the needs of all those with protected characteristics.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment she has made of the implications for her policies of research by the Money and Mental Health Policy Institute, published 26 May 2021, on the barriers facing people with mental health issues from getting help to manage their universal credit account.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
Universal Credit provides personalised and tailored support for all claimants, and it is already possible for claimants to give permission for a third party to discuss aspects of their claim.
The Department has also provided mental health training for staff who have direct contact with claimants, including all Work Coaches, to equip them to identify mental wellbeing issues or vulnerabilities, and to take appropriate action to support individuals. Work Coaches will tailor support to the needs of the individual and work closely with local organisations that provide additional specialist support. To enable Work Coaches to provide that tailored experience, with the permission of the claimant, they are able to record, in a free text format, through the use of ‘pinned notes’ in the Universal Credit system, information which supports staff in identifying and managing relevant experiences and circumstances of individual claimants.
In terms of supporting people manage their Universal Credit account, there is assistance available to make and maintain their Universal Credit claim using the Freephone Universal Credit helpline.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average time is (a) between receipt of an application for state pension and date of the first payment and (b) between reaching state pension age and the date of the first payment of state pension.
Answered by Guy Opperman - Parliamentary Under-Secretary (Department for Transport)
The information requested is not readily available, as to provide it would require complex interrogation of our systems and would incur disproportionate cost.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many people have died whilst waiting for a decision on their personal independence payment claim in 2021.
Answered by Justin Tomlinson - Minister of State (Department for Energy Security and Net Zero)
Personal Independence Payment (PIP) is claimed by people with a range of health conditions and disabilities, many of which are degenerative or life limiting and the Department treats the death of any claimant sympathetically. Claims made under Special Rules for Terminal Illness (SRTI) are fast tracked and are being cleared in 4 working days on average (as at the end of January 2021, the latest available published data).
The cause of death of claimants to PIP is not collated centrally by the Department.
390 people died whilst waiting for a decision on their PIP claim between 1st and 31st January 2021, the latest date for which published data is available. For context, 62,330 claims were submitted for PIP over the same period. Note that the stated number of deaths includes people who submitted claims before January 2021.
Notes:
Source: PIP ADS and Customer Information System
Under the Social Security (Notification of Deaths) Regulations 2012 and s125 of Social Security Administration Act 1992 date of death is provided to the Department for all registered deaths. Additionally, next of kin also provide information on the date of death of an individual and this information is used appropriately in the administration of Departmental benefits.
The PIP data includes claims made under normal rules and special rules for terminally ill claimants, as well as new claims and Disability Living Allowance (DLA) to PIP reassessment claims.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average waiting time was for a response to a complaint made to the Child Maintenance Service in (a) 2019, (b) 2020 and (c) January to April 2021.
Answered by Guy Opperman - Parliamentary Under-Secretary (Department for Transport)
The Department does not measure timings as described in the question, so this information could only be provided at disproportionate cost.
Complaints received about the Child Maintenance Service are handled in line with the overall Departmental complaints process published on Gov.uk. We aim to contact customers within 15 working days to clear the complaint or agree how to investigate it if it will take longer.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the (a) average and (b) longest waiting times were for Independent Case Examiner decisions in (i) 2018, (ii) 2019 and (iii) 2020.
Answered by Guy Opperman - Parliamentary Under-Secretary (Department for Transport)
At the point the Independent Case Examiner (ICE) Office accept a complaint for investigation, they will initially try to broker a solution between the complainant and the Department or supplier, without having to undertake an investigation – this is known as “resolution”. If the complaint cannot be resolved the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). Cases are usually brought into investigation in strict date order. Following a review of the evidence, it may be possible to “settle” the complaint, if agreement can be reached which satisfies the complainant. If the complaint cannot be settled, ICE will issue a report detailing findings and any recommendations for redress. The majority of the complaints that are referred to ICE are complex and require a full investigation.
The Unit received additional resource during 2020/21 financial year to help reduce the time complaints wait to be brought into investigation, but Covid has adversely affected the unit with staff re-deployed to priority front-line activities at the outset of the pandemic and recruitment plans delayed. It has also been affected by Covid-related sickness, self-isolation and bereavement.
For the 2020/21 reporting year, the average Resolution clearance time, from acceptance to case closure, was 6.2 weeks. The average time taken to allocate complaints that required investigation to an ICM, from acceptance to allocation, was 63.8 weeks. The average clearance time for complaints that required investigation (Settlements and ICE Reports), from allocation to an ICM to case closure, was 20.1 weeks.
For the reporting years 2018/19, 2019/20 and 2020/21 the average waiting times from case acceptance to case clearance (for all cleared cases) were: 65; 69; and 73 weeks respectively.
For the same reporting years, the single longest waiting times from case acceptance to case clearance in each reporting year were: 134; 153; and 160 weeks respectively. These cases are among the most complex and contentious and in addition may be subject to scrutiny and consideration by the Department before recommendations for redress are settled.
It should be noted that Customer satisfaction with the service is high with 82.6 per cent of customers who respond to the ICE survey stating that they were satisfied with the service they received.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average time was for a complaint submitted to her Department for the (a) case to be assigned to an Independent Case Examiner, (b) investigation to commence and (c) decision to be provided to the complainant in the most recent period for which figures are available.
Answered by Guy Opperman - Parliamentary Under-Secretary (Department for Transport)
At the point the Independent Case Examiner (ICE) Office accept a complaint for investigation, they will initially try to broker a solution between the complainant and the Department or supplier, without having to undertake an investigation – this is known as “resolution”. If the complaint cannot be resolved the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). Cases are usually brought into investigation in strict date order. Following a review of the evidence, it may be possible to “settle” the complaint, if agreement can be reached which satisfies the complainant. If the complaint cannot be settled, ICE will issue a report detailing findings and any recommendations for redress. The majority of the complaints that are referred to ICE are complex and require a full investigation.
The Unit received additional resource during 2020/21 financial year to help reduce the time complaints wait to be brought into investigation, but Covid has adversely affected the unit with staff re-deployed to priority front-line activities at the outset of the pandemic and recruitment plans delayed. It has also been affected by Covid-related sickness, self-isolation and bereavement.
For the 2020/21 reporting year, the average Resolution clearance time, from acceptance to case closure, was 6.2 weeks. The average time taken to allocate complaints that required investigation to an ICM, from acceptance to allocation, was 63.8 weeks. The average clearance time for complaints that required investigation (Settlements and ICE Reports), from allocation to an ICM to case closure, was 20.1 weeks.
For the reporting years 2018/19, 2019/20 and 2020/21 the average waiting times from case acceptance to case clearance (for all cleared cases) were: 65; 69; and 73 weeks respectively.
For the same reporting years, the single longest waiting times from case acceptance to case clearance in each reporting year were: 134; 153; and 160 weeks respectively. These cases are among the most complex and contentious and in addition may be subject to scrutiny and consideration by the Department before recommendations for redress are settled.
It should be noted that Customer satisfaction with the service is high with 82.6 per cent of customers who respond to the ICE survey stating that they were satisfied with the service they received.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many applications his Department has received for an extension of personal independence payments under the special rules for terminal illness after the expiration of the three-year award since 2019; and how long the waiting times were for applications to be processed in those such instances.
Answered by Justin Tomlinson - Minister of State (Department for Energy Security and Net Zero)
4,270 Personal Independence Payment claimants under an existing Special Rules for Terminal Illness (SRTI) award registered Advance claims under SRTI at the end of their 3 year fixed term award between January 2019 – October 2020 (latest available data).
The median end to end clearance times were 7 working days for Advance claims cleared under special rules.
Notes
Source: PIP ADS
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, if she will make an assessment of the potential merits of postponing the scheduled relocation of DWP offices in Newport, Cwmbran, Caerphilly, the Rhondda, Merthyr Tydfil and Cardiff to Treforest during the covid-19 outbreak; and what discussions officials in her Department have had with trade union representatives on those relocations.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
The movement of non-customer facing services to the new, purpose built, office at Treforest is part of the Department’s ambition to move to larger, modern, more efficient multi-product-line service centres. The Department originally notified all those impacted in 2017. The Department carefully considered the relative merits of the recent announcement, which confirmed plans for migration of the first two sites Gabalfa and Merthyr, who are due to move between July and October. The Department must exit the Gabalfa site this year in order to return it to the landlord, and it was decided to proceed as this will reduce the uncertainty for people and ensure the maximum amount of time for discussions to take place with individuals to understand the impact of the move on them, including seeking solutions where a move to the new office is not possible based on their personal circumstances. The situation with regard to Covid is being kept under review and the safety of colleagues remains paramount, with many continuing to work from home. There is extensive and ongoing consultation with the trade union.
Asked by: Jessica Morden (Labour - Newport East)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 24 September 2020 to Question 90092 on Personal Independence Payment, what were the recorded reasons for those 1,860 claimants' claims being disallowed at initial decision under normal rules.
Answered by Justin Tomlinson - Minister of State (Department for Energy Security and Net Zero)
Personal Independence Payment (PIP) is claimed by people with a range of health conditions and disabilities, many of which are degenerative or life limiting and the Department treats the death of any claimant sympathetically. New Claims made under Special Rules for Terminal Illness (SRTI) are fast tracked and were being cleared in 4 working days on average in April 2020. This is compared to an average of 16 weeks for New Claims cleared under Normal Rules in April 2020, down by 62% from their peak of 42 weeks in July 2014.
The cause of death of claimants to PIP is not collated centrally by the Department. There is no evidence in this data to suggest someone’s reason for claiming PIP was the cause of their death and it would be misleading to suggest otherwise. People claim PIP for various reasons, the majority of which are non-life threatening.
There were 1,860 claimants who were disallowed at initial decision under Normal Rules who had registered a claim between April 2018 – October 2019 and died within 6 months of that registration. Table 1 below shows a breakdown of the disallowances broken by the disallowance type. Please note that the Department holds no further data on the reasons claimants are disallowed PIP.
Table 1: Breakdown of disallowance reasons for claimants cleared under Normal Rules who died within 6 months of registering a PIP claim
Outcome of PIP Claim | Number of claimants cleared under Normal Rules |
Disallowed pre-referral to the Assessment Provider | 330 |
Disallowed pre-referral to the Assessment Provider - due to non-return of Part 2 within the time limit | 1,150 |
Disallowed post-referral to the Assessment Provider - Failed Assessment | 280 |
Disallowed post-referral to the Assessment Provider – Failed to Attend Assessment | 100 |
Total disallowances | 1,860 |
Notes
Source: PIP ADS
Under the Social Security (Notification of Deaths) Regulations 2012 and s125 of Social Security Administration Act 1992 date of death is provided to the Department for all registered deaths. Additionally, next of kin also provide information on the date of death of an individual and this information is used appropriately in the administration of Departmental benefits.