Civil Aviation (Consumer Protection and Regulatory Reform) Bill [Lords]

Alex Barros-Curtis Excerpts

2nd reading
Wednesday 9th September 2026 Commons Chamber

[Ruth Cadbury]

The hon. Member describes a holiday experience that so many of our constituents have had. There are two issues here. The first is getting information and updates regularly. Yesterday, one pilot had the decency to say, “Look, I don’t know what’s happening,” every 20 minutes; at least that gave some assurance to the passengers waiting on that plane. Secondly, whatever the cause of the problem, and whoever ultimately pays the cost of what needs doing, passengers have needs. They need toilets, refreshments, and a bed for the night—or at least somewhere comfortable to sleep. Should airports, for instance, be ready for these incidents, and have supplies of camp beds, emergency drinks, snacks, and baby food, and allocated trained staff who can come in at short notice to support passengers? Our local authorities have contingency plans and stores in case of incidents causing homes to be evacuated, and many of us have had to deal with such experiences. Maybe airports could learn something from our local authorities. Local authorities do not start by asking who will pay, or tell one resident that they are eligible and another that they are not. Instead, there is a set contingency plan. They open up community centres and so on. It is not rocket science.

Turning back to the Bill, I will cover first what is in it, and then—in an ideal world—what I would like to see in it. On passenger rights and protections for disabled passengers, I particularly welcome the fact that passengers with wheelchairs and other expensive mobility aids will now benefit from the removal of the limit on compensation. I regret the fact that, at this point, that can apply only to domestic UK flights, but I hope that this is an example of the UK leading the way, and that this basic right can be extended to travellers to and from other countries. Isb particularly want to mention my hon. Friend the Member for Bexleyheath and Crayford (Daniel Francis), the chair of the all-party parliamentary group for wheelchair users, who sadly could not be present this afternoon, and the work that he has been doing, both as the parent of a wheelchair user, and on behalf of all wheelchair users trying to have a normal family holiday while being treated with respect, as we all expect to be when we travel through airports.

I would like to say that that is all great, and that the problem is solved, but it is not. Disabled people still face a patchy experience when they travel through our airports. Our report, “Access denied”, published earlier last year, came across a number of issues for disabled passengers at our airports, one of which was the variable quality of contractors at airports. There is a huge gulf between the best and worst experiences that disabled passengers face—there is no single standard. I ask the Government whether some kind of single standard of treatment could be hardwired in, and whether airports and airlines could be made accountable. Too often, airports and airlines pass the buck when a disabled passenger is stuck on a plane or trying to get on a plane. Some airports, such as Gatwick, have put disabled passengers on their forums to ensure that their passenger experience is fed in. That is an example of good practice that should be the norm.

Also on accessibility, airports also need to consider how accessible their public transport links are. In my experience, airports too often feel that their responsibility stops at the perimeter fence, and that public transport issues are someone else’s problem.

On wider passenger issues, I welcome the strengthened powers for the CAA on consumer rights and safety in the Bill, and look forward to the Transport Secretary’s drafting of the secondary legislation on these matters. It will cover issues that all our constituents raise: flight disruption; lost or damaged luggage; accessibility, which I have mentioned; price transparency; and airline liability for passenger injury or death.

[Mr Alex Barros-Curtis (Cardiff West) (Lab)]

I commend the Government on bringing forward this Bill. My hon. Friend is giving an excellent speech. I have been reflecting on what she has said, and on the Government’s focus on taking away barriers to consumers—our constituents—asserting their rights, especially given the cost of living challenges we face. Does she agree that there may be a lesson for the Secretary of State from the automated delay repay system that we have for rail? If there are delays of a certain length, there is an automated system of compensation for passengers. Like the hon. Member for Mid Dorset and North Poole (Vikki Slade), I have been reflecting on my experience. My husband and I travelled with Iberia, and are to this day owed hundreds and hundreds of pounds, which was not automatically transferred to us; we had to put a long time into making compensation claims. Why are these rights, which extend to all our constituents, not automatically fulfilled by the airline companies? Does my hon. Friend agree that the Secretary of State could reflect on that when she is drafting the secondary legislation?

[Ruth Cadbury]

My hon. Friend makes a very good point. The delay repay system, which we now take for granted on our rail system, except on the Eurostar, is a good model. I agree that the airlines could look at that, and I hope that the Minister will consider it as well.

On airport drop-off charges, I welcome the review but I would like it to be wider. Why do so many of our constituents feel that the only way to get to most of our airports reliably is to get a lift? How useful, reliable and accessible is public transport to many airports? In theory, Heathrow airport has lots of public transport access—far more than any other airport in this country—but it only goes between Heathrow and London, not to the south-west or the north, unless people get a coach from Reading.