Universal Credit Project Assessment Reviews

Alex Sobel Excerpts

Tuesday 5th December 2017 Commons Chamber

[Danielle Rowley (Midlothian) (Lab)]

Universal credit has been rolled out in my constituency for some time, and my office has seen its effect. Universal credit is pushing people into poverty and making life harder. Across the House, we must agree to do everything that can be done and to release any information that can help us better understand the situation and fix it.

I have local examples of how universal credit is affecting my constituents. I have a constituent who sustained life-changing injuries while serving in Iraq. He was medically retired by the military but has had to go for further universal credit assessments, which have caused him further stress. Why is my constituent having to go through that, and why are the Ministry of Defence and the Department for Work and Pensions not joined up?

I have previously spoken in this place about a single mother in my constituency who is on universal credit but, because of the way the system works, is not able to pay for childcare, so is having to consider giving up work. Again, why is a system that is supposed to help people into work making single parents have to choose between looking after their children and work?

I have heard a lot today from Conservative Members about how no one on universal credit has to wait the full six weeks, which is not true. Just two weeks ago, a constituent came to my surgery and told me he applied for the advance payment but was denied. It is called an advance payment, but it is a loan. I have contacted the Department for Work and Pensions and my local jobcentre to find out why he was refused the advance payment—I have been told time and again that no one is refused—but I have not had an answer. So, again, I would like an answer. If somewhere in these documents I can find an answer to that—some working to show why the Department has come to its decision—that has to be released and it is in the public interest for that to be done.

[Alex Sobel (Leeds North West) (Lab/Co-op)]

These households are getting delays in receiving advance payments and are racking up huge amounts of debt, so does my hon. Friend agree that the Government need to release the assessment on the levels of debt of these households?

[Danielle Rowley]

I absolutely agree with my hon. Friend on that. There are many reasons why this information must be released.

Another issue I wish to raise is the fully digital aspect of the system. Many constituents have come to me because they are vulnerable, elderly or disabled and they are simply not able to use the digital aspect. They have not been able to get out of their house to get to a jobcentre—of course, these are being closed across Scotland—to get this support. Again, do these documents contain an answer on that? Will something in them tell us why this decision has been taken? Will something show the working of the Department on why it has reached its decisions?

The third thing I am concerned about is the reputation of this place. After our debate and vote on UC, constituents have come to me saying, “Fantastic. You’ve been helping me because I am struggling under this system, but now of course it is going to be paused and fixed because you had a vote on it. I followed that and am very grateful to everyone who voted on it.” I had to say to them, “Well, you’re right that we had a vote and we won it, but no action has been taken, and we did not see any tangible measures in the Budget that would address the issues we have raised. The Chancellor refused to pause and review universal credit.” People have therefore rightly asked me how this can be allowed: how we can have a vote and yet not see any action taken.

I have asked numerous written questions to the Department, but the reply to them all has been that the information cannot be obtained or that my constituency is in a larger area with different constituencies that do not yet have the roll-out, so there is no information to be given. No wonder there is large public mistrust of this system; it seems so opaque; we cannot get the answers we need; and now there are secret documents and they are not going to be released. If they are released, it will be to the Select Committee and not to the House and to the public. I want to know why these project assessment reviews will not be released, because I desperately feel that, having many constituents come to me with grave issues, I need to know what these problems are.

I thank my right hon. Friend the Member for Birkenhead (Frank Field) for giving such as passionate speech earlier and disclosing some issues. I have two constituents who have taken their own lives, both of whom were on UC. They were both very desperate and both had been to my local citizen’s advice bureau for help, as they had no money. I will not cry for them in this place, because their memory deserves not tears but anger and action. I want these papers to be released, so that I can find some answers to these questions and give people in my constituency the certainty that they deserve.

State Pension Age

Alex Sobel Excerpts

Tuesday 21st November 2017 Westminster Hall

[Hugh Gaffney]

Yes, I do. For your sake, Mr Hollobone, I point out that I will not take any more interventions and will finish my speech, but I thank my hon. Friend for making that point.

My hon. Friend the Member for Easington (Grahame Morris) has applied to the Backbench Business Committee for a debate on the WASPI women. I am a sponsor of that request, along with my hon. Friend the Member for North West Durham (Laura Pidcock) and hon. Members in other parties. I very much hope for a full debate on the issues and a vote on the Floor of the House. I believe that comments on the WASPI issue are best made in a debate such as that, but I will say a couple of words here.

First, the lack of communication from the Government to the women affected was crazy. The Cridland review recommended that the Government wrote directly and in time to the women affected by changes to the state pension age. Secondly, things do not have to be this way; we should not have citizens of our country paying a price because of their date of birth.

[Alex Sobel (Leeds North West) (Lab/Co-op)]

I thank my hon. Friend for his generosity in giving way. He came before me and the other members of the Backbench Business Committee last Tuesday to ask for the debate, as he said. Today we met and we have allocated a debate, with his divisible motion, for 14 December, if the Committee is allocated time on that day, which has not yet been confirmed. I hope that that is the news that my hon. Friend was looking for.

[Hugh Gaffney]

I am very glad that I took that intervention; I thank my hon. Friend for that news. I am sure that the hon. Member for Paisley and Renfrewshire South (Mhairi Black) will feel the same.

Hon. Members on both sides of the House rightly feel strongly about the impact of changes to the state pension age on women who are affected purely because of their date of birth. That is obviously not fair or appropriate. We need to see action, and I hope that we will see action now that my good friend has mentioned the date for the debate.

I want to mention the social care crisis in our country. The longer people work, the more likely they are to be pushed to breaking point, and therefore the demands on our fragile and under-resourced social care system become even more pressing. However, the issue is not just those in work, but those out of work. If older people are out of work because of long-term conditions or ill health caused by their occupation and are currently able to claim their state pension, that is good. It maintains dignity and respect. But what happens to those who now see their ability to claim their pension pushed further away? What safety network is in place for those older people not able to work?

I am also concerned by the roll-out of universal credit and older people being pushed on to universal credit. It has already failed and has the potential to cause real and lasting damage.

I am very grateful to Age UK for its briefing on the issues facing older people in our country. Like Age UK, I recognise that we need to look at the pension age, but we need to do so properly, fairly and effectively. I am pleased that 13 years of good Labour government saw pensioner poverty fall, but I fear that that trend is in reverse. Some 1.9 million pensioners live in poverty across our United Kingdom, and figures show that 25% of the over-65s find it hard to make ends meet. It is important to remember that 37% of women, and about 20% of men, between the ages of 55 and 64 do not have a private pension.

Let me make it clear: the state pension remains the most important source of income for the majority of pensioners, and any increase in the state pension age will present many challenges for people who already have difficulty working longer. Hon. Members on both sides of the House, representing seats in all four nations that make up the UK, will know the pressures that local government funding cuts have placed on councils’ ability to deliver decent, funded and effective social care provision.

I echo the comments made by Baroness Thornton in the other place. She made an important set of remarks in a debate on the human rights of older people that was introduced by Lord Foulkes of Cumnock. She noted:

“Human rights do not lessen with age.”—[Official Report, House of Lords, 16 November 2017; Vol. 785, c. 2206.]

It is a human right to have a decent retirement, and in my view it is a human right to have a decent state pension too. I also echo Baroness Thornton’s comments regarding the injustice done to all women born in the 1950s who are affected by the changes to the state pension laws in the Pensions Acts of both 1995 and 2011. I hope that the Minister will give some indication in his response of what the Government plan to do about that. Will there be any transitional arrangements for the women affected? I might say, as a new parliamentarian, how delighted I am that the WASPI women are seeking a parliamentary solution; they are right to do so.

I called this debate because I want this House to discuss the pension age, but also the issues related to any increase. It will not happen in isolation, and we need to consider the impact of any decisions taken on every part of public life. I am committed to fighting for a better deal for our young people, not just in Coatbridge, Chryston and Bellshill but across the country. I am equally determined to fight for a better deal for our older people, and I hope that this afternoon’s debate will be the start of that.

Universal Credit Roll-out

Alex Sobel Excerpts

Thursday 16th November 2017 Commons Chamber

[Rachel Maclean]

I thank my hon. Friend for his intervention. I know the hon. Member for Inverness, Nairn, Badenoch and Strathspey (Drew Hendry), and I can assure him that nobody on the Government Benches was laughing at his comment yesterday. Unfortunately, I could not take up his kind offer to go to Inverness—I am sure it is a wonderful place—because I was busy in Redditch doing exactly what he said: meeting the housing providers and agencies there to make sure that the roll-out was going well.

Universal credit is designed to be an agile system. I used to work in software development, so I understand what that means in terms of designing a very complicated system that deals with individuals and their unique and different circumstances. Opposition Members have called on the Government to pause the roll-out, but that would not fix the problems they have rightly identified. The Minister has recognised the problems in the system, and we all want to work together to fix them, but the nature of an agile system is that it changes all the time in response to people using it. That is how we learn and improve the system.

We have already seen evidence of that. The Prime Minister highlighted an example yesterday when she said that the number of people in arrears on universal credit had gone down significantly—by a third, I think—in the past four months. That is evidence that the system is improving as it is being rolled out. It is a very slow-roll-out—it is taking nine years altogether—but I think that, just as we recognise the seriousness of issues that have been rightly highlighted in the Chamber in, I hope, a serious fashion, we should also recognise the real work that the Government have already done and the real progress that they have already made in addressing some of those serious issues. I hope that that work and progress will continue.

Some Members have used an extremely critical tone, and I think that that is wrong. This is a serious debate, and we are here because we care about our constituents. I am a very privileged person, and I am the first to say so. I have never had to rely on benefits, and I am sure that some Opposition Members have not had to do so either. That, however, does not preclude any us from feeling compassion for and empathising with people who are in that position. That is why I have visited my local jobcentre and spent a long time discussing the issue with social landlords, people who work in debt counselling, and the jobcentre staff themselves.

I do not recognise the stories that I have heard about jobcentres. I heard at first hand from the jobcentre staff about how hard they were working to support the most vulnerable customers through their journeys, and they are proud to do that. Their policy is to make advance payments by default, rather than forcing people to ask for them. They are working hard on an individual basis, providing a tailored package of support for every single claimant in the constituency.

[Alex Sobel (Leeds North West) (Lab/Co-op)]

I have been on jobseeker’s allowance and I know what it is like, but the hon. Lady’s account of DWP workers is not true. A universal credit manager, quoted in the New Statesman, said:

“I see masses of suffering on a daily basis. Case managers…are well-trained to deal with any claimants… we know that children will suffer and go hungry for weeks.”

That is the testimony that we hear from people in jobcentres.

[Rachel Maclean]

No doubt the Minister will comment on that, but it is not the testimony that I heard at first hand from workers in my local jobcentre in Redditch. They told me that they care about their customers and want them to get the help they need, and they are proud to provide that help.

We have heard about landlords who are sending letters to tenants who will potentially be receiving universal credit. I think that that is unacceptable behaviour on the part of private landlords, and I think it very irresponsible of the right hon. Member for Islington North (Jeremy Corbyn) to raise this issue constantly from his privileged position without condemning the behaviour that he should be condemning. Rent payments can now be made directly to social landlords, and work is being done to provide the same support for tenants in the private rented sector.

Universal Credit Roll-out

Alex Sobel Excerpts

Wednesday 18th October 2017 Commons Chamber

[Alex Sobel (Leeds North West) (Lab/Co-op)]

Although it is obvious that the issues with universal credit could be addressed swiftly—for example, by reducing the waiting time for first payments; by providing emergency advances, but not as loans; and by equalising the in-work support disparity between the current system and universal credit—I fear that the problems with the policy run much deeper. In demanding that the Government address these select issues, we risk presenting them merely as bugs, but they are not bugs; they are built into the system.

Universal credit was designed to offer a distinctly Conservative solution to a distinctly Conservative analysis of Britain today. It will teach a claimant how to make the right spending decisions by forcing them into rent arrears. It will help someone to resolve the conflicts in their relationship by depositing the sum total of their benefits into their partner’s bank account. It will put a whole month’s rent, previously paid directly to the landlord, into the pocket of a parent who is struggling with debt and dependency.

When we hear from the frontline about the problems with universal credit—long payment delays, rent arrears, domestic abuse victims trapped, and the arbitrary sanction of payments—we must understand that they are no accident; they are about ideology. They are not bugs; they are features. That is why we need to pause and to fix the system of universal credit. We argue not with the principle of it, but with its entire implementation, which is broken