Railways Bill

Baroness Grey-Thompson Excerpts

2nd reading
Tuesday 7th July 2026 Lords Chamber

[Baroness Grey-Thompson (CB)]

My Lords, I start by drawing the House’s attention to my registered interests. I am chair of the Accessible Transport Policy Commission and a board member of Active Travel England.

The Disability Discrimination Act was passed in 1995. It was the bare minimum of what it was possible to get through Parliament at the time. I sat on the National Disability Council, which oversaw the implementation of the DDA. That said that all trains would be step-free by 1 Jan 2020. In 2020 we were told it would be 100 years before I could get on the majority of trains in the UK without the permission or support of a member of staff. I need to live only another 94 years.

I look forward to working with the Minister, who has extensive knowledge in this space, but all Governments for the past 30 years have allowed derogations. Basically, they have kicked the can down the road, and a very simple question is: are we as a Parliament going to keep doing that?

We should acknowledge the transport gap for disabled people. Some 2.8 million people are locked out of the workforce because of inaccessible transport. Making it accessible could boost the economy by £176 billion. IMechE has said that investment of between £20 billion and £24 billion could generate another £10 billion to £34 billion in revenue. So this is just a political choice.

The disability tax—the extra time for planning, lifts not working, et cetera—for me is a personal cost of two to three hours every single week. The Transport Select Committee in its Access Denied report has highlighted many of the issues. Getting on and off a train in a timely manner is not exceptional; it should be the norm. I have had some great experiences and many that were not. I have been asked many times, “Tanni, what is it that you want?” Most people were expecting a technical answer, but it is simple: I just want the same miserable experience of commuting as everyone else. I do not have that; I aspire to that. At one mainline train station I am known as “the woman who tweets”.

However, I am optimistic, because there is a chance that this Government can make a change that will have a significant impact. Passenger and disability rights need to be strongly established through the Bill, and rights enforcement should be given greater weight than duties for cost-cutting and competition. This means that legal rights such as in the Consumer Rights Act 2015 and data protection legislation should be the basis for all standards. The accessible travel charter needs a defined review point and legislative force behind it. We must ensure that the Equality Act 2010 duties are strictly adhered to by transport providers, requiring them to anticipate accessibility needs rather than waiting for formal complaints.

Change comes in different ways and collaboration works. I thank Tony Jennings, who led on the work to change the discriminatory scooter policy in Scotland. Mobility scooter users do not automatically have the same legal rights as wheelchair users on public transport. While wheelchair spaces are guaranteed by law under the Equality Act 2010, bus, train and tram operators can set their own specific policies for mobility scooters. Further enforcement of the wheelchair space—for example, not filling it with luggage—should not be left to disabled people to police.

I welcome the DfT’s consultation on micromobility—I have an attachment and it has revolutionised my travel—but recently a staff member, who did not know their own accessible transport policy, tried to stop me taking it on board. As a disabled person, you have to be an expert in all aspects of policy, procedure, ticketing and access. Multimode assistance failures cannot keep being passed between train companies as part of a blame game. No one would design a system the way that we have it. Years ago, my photo was sent to all members of staff at a particular train station; they were told to get me off the platform as soon as possible. That was great for me—it worked for a while—but that is simply not possible to do at scale.

Level boarding should be a priority. It should be mandatory that all procurement for passenger trains touching any Network Rail track is low floor. One company that did that—well done—did not design the inside of the carriage to be accessible. We were told, “Don’t worry, you will be in sight of the café bar”. In all my years of campaigning, being in sight of a café bar was not on my list. Being able to see it but not buy anything from it was not what we really wanted.

I try to book assistance, but it is exhausting to negotiate. I cannot remember the number of times I have to say, “Turn up and go is a legal right”. When assistance fails, the question is, “Did you book?” Well, if I am on a train, someone put me there; I did not magically teleport on to the carriage. Every time I book, I receive at least five emails per journey, with questionnaires about the process—but often I am asked about the actual journey only weeks or months later. When I book, I get an email telling me that the booking is unconfirmed and then another saying it has been confirmed. I then get various emails from the train company. However, I have had assistance confirmed with stations that are completely inaccessible. It is essential that we have up-to-date information on lift and toilet availability, or on where lifts that are turned off because stations are not staffed. Disabled people have been told to return to their home station before 6 pm because the lifts are turned off when no staff are there. Disabled people should not have a curfew. An example of a horrendous experience of lifts is at St Pancras station, which has seemingly been out of service for months. People have been told that the mitigation is to go to Farringdon, but last week all the lifts were out there too.

I will give a recent experience to illustrate the reality of my week. I was a “turn up and go” passenger at a station. The assistance desk could not check whether the wheelchair space was free. I was told to go to the ticket office, where usually they can check that, but they were not able to do so at the time. They could sell me a ticket, except the train was technically sold out, so they could sell me only an open ticket, which is much more expensive. The wheelchair space is not even on the ticketing system, so I could buy a ticket for a train on which I did not know whether there was space nor whether someone could help me on it. This system just has to change.

The complaint process is too hard. Train companies often try to bat people away and make them believe that it is a one-off. The only time some companies wake up is when you mention Vento. We should not have to raise compensation to get a complaint sorted. Some disabled people decide to sue, but it does change as much as it should. Some disabled people who sue successfully are often derided and mocked in the industry. But we should look at this in a different way: the industry should quite simply do its job and stop making it possible for the courts—not some random friends—to make judgments in favour of disabled people who are failed on the network.

I welcome the words from the Minister on the app, where we will be able to buy tickets and get assistance at the same time; that is another issue that has been kicked down the road for a little while. I have at least seven apps, and six of them show different prices for every single journey. Ticket vending machines need to be accessible. I can use most of them only if I put my hand in the air and turn my thumb upside down, because they are not designed for people who are sitting down. We also need better understanding of the ramps on the network. I have heard that there are 56 different ramp types on the network. I am not sure whether that is the right number, but the rail delivery universal ramp project seems to have stalled. We should have ramp-trained staff on every platform, or staff absolutely should do a walk-through of a train.

What do we really need? We need legislative deadlines for level boarding and step-free stations. We need an accessibility charter, which should be the floor, not the ceiling, of our aspirations. We need to promote and protect the rights and interests of disabled passengers. I go back to a simple question: will this Government be different from every other Government since 1995 and commit to accessible transport, or are they going to keep kicking the can down the road?