Baroness Hamwee
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(1 year, 11 months ago)
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Baroness Williams of Trafford (Con)
As always, my noble friend asks a very good question. I do not know the answer to it. I know that we have been engaging with the contractor and outlining that what is happening at the moment is utterly unacceptable, and I know that steps are being taken to rectify that.
Baroness Hamwee (LD)
My Lords, I hope that commercial confidentiality will not be cited as a reason for not replying to the question asked by the noble Lord, Lord Young. Following my noble friend’s question, have the Government had any discussions with the travel industry to ensure that passengers who are unaware of either these problems or the need to have a period remaining on their passport are alerted to the issue?
Baroness Williams of Trafford (Con)
In relation to this issue, I know that HMPO has sent nearly 5 million text messages to UK customers who hold an expired or soon-to-expire passport to advise them to allow up to 10 weeks when next applying—so communications are going out from our side. I do not know about other countries.