Artificial Intelligence: Safeguarding

Baroness Smith of Llanfaes Excerpts

Tuesday 4th November 2025 Lords Chamber

[Baroness Merron (Lab)]

The first thing is to ensure the application of the Online Safety Act, and we look to Ofcom in that regard. We will increase access to evidence-based digital interventions, to help patients access treatment in a variety of ways but also potentially to reduce unnecessary GP appointments and A&E attendances, as well as assisting people who are waiting for treatment to wait well.

[Baroness Smith of Llanfaes (PC)]

My Lords, is there not a wider lesson here that many young people are turning to ChatGPT instead of calling their GP for health advice? Have the Government reviewed how they communicate different health information, particularly to the younger generation? Are they talking to the younger generation through the channels that they are using?

[Baroness Merron (Lab)]

Sadly, I cannot say I am young myself, so I cannot testify to this, but the answer to that is yes, the department does that. I refer to the point that the noble Baroness has emphasised: over a third of five to seven year-olds are using social media in 2025, and that proportion rises as young children get older. We ignore this at our peril. I assure the noble Baroness that the Online Safety Act is providing support, as are the digital interventions that we are providing through the NHS, in particular, the improved NHS app.