Video Games: Consumer Law
Debate between Ben Goldsborough and Yasmin Qureshi(1 day, 17 hours ago)
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Ben Goldsborough
When we look at consumer law, we have to take into account the vast progress that has been made in some sectors. It would be helpful if the Minister was able to look into that issue in the future.
Yasmin Qureshi (Bolton South and Walkden) (Lab)
My hon. Friend is making a great speech. On amending the law, what is required is a simple amendment to the Consumer Rights Act 2015, to ensure that when a game requires online support, developers must allow the purchaser to continue receiving that support.
Ben Goldsborough
That is another really practical implementation that could go ahead, and I thank my hon. Friend for suggesting it.
If a game is likely to go offline, gamers should be told, and where possible, offline modes should be provided. When closures are unavoidable, there should be clear notice periods and, where appropriate, refunds. Where a game has no commercial future, studios should be encouraged or supported to preserve assets for cultural history.
Some companies are already showing leadership in this regard. Ubisoft offered refunds when “The Crew” was shut down and Valve released the “Team Fortress 2” source code to help to ensure its long-term preservation, so responsible practice is possible. What we need now is a collaborative code of practice developed jointly by industry, consumer groups, preservation experts and Government—not heavy-handed law, but clear expectations. We must also recognise that independent developers cannot realistically archive every unsuccessful project.