University Students: Compensation for Lost Teaching and Rent

Bob Blackman Excerpts

Thursday 15th April 2021 Commons Chamber

[Michelle Donelan]

We have urged accommodation providers to have students’ best interests at heart, to review their policies and to give refunds where they can, and a number have done so, including a plethora of universities and private providers such as Unite. The hardship money is there for those students who have faced a situation where they cannot access a refund. I again urge all students to access that, particularly if accommodation pressures are putting them in financial difficulties.

[Bob Blackman (Harrow East) (Con) [V]]

I congratulate my hon. Friend on the excellent work she has done in supporting students and universities across this very difficult period. Clearly, students are now consumers—consumers enabled to demand the best from their universities—and the key point here is getting value for money. I know that she is trying to do that. Can she also state the position in relation to international students? Many universities are wholly dependent now on the income from international students. What advice is being given to those students, who are equally consumers of our education?

[Michelle Donelan]

The Government’s expectations are clear: universities should maintain the quality, quantity and accessibility of provision. If a student, whether international or domestic, is unhappy, they can utilise the OfS notifications procedure to pre-empt a review, or make a formal complaint to their university. If they are still unsatisfied, they can go to the OIA, which can lead to fee refunds and has done in the past.