Royal Mail: Universal Service Obligation

Brendan O'Hara Excerpts
Wednesday 11th March 2026

(1 day, 9 hours ago)

Commons Chamber
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Blair McDougall Portrait Blair McDougall
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I will certainly talk to the regulator later today in those terms, and will ask that question. As I say, the business is regulated through Ofcom, but where the Government have power, we are taking it; for example, there is our insistence on putting in the company’s deed of undertaking that money cannot be stripped out of the company until service improves.

Brendan O'Hara Portrait Brendan O'Hara (Argyll, Bute and South Lochaber) (SNP)
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Whether it is the failure of Royal Mail to meets its USO or the skyrocketing price of heating oil, it seems that rural communities, such as those in my constituency, are most impacted. We all agree that despite the often heroic efforts of the workforce, the service provided by Royal Mail management is totally unacceptable. The Minister knows that we are 60 days from a Scottish parliamentary election in which 1 million people will vote by post. How confident is he that Royal Mail will be able to cope, and what measures is he putting in place to ensure that it does?

Blair McDougall Portrait Blair McDougall
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I have relatives in the most remote parts of Scotland, so I know that while these issues might be an inconvenience for the rest of us, for rural customers, they can be the stripping away of a lifeline. We have sought reassurances from Royal Mail that the current issues with service across the country will not impact postal voting in the upcoming elections. I know that the chief executive of Royal Mail has a meeting in Scotland to discuss preparations in the days ahead.