HMRC Self-Assessment Helpline Debate

Full Debate: Read Full Debate
Department: HM Treasury

HMRC Self-Assessment Helpline

Chris Stephens Excerpts
Wednesday 20th March 2024

(1 month, 1 week ago)

Commons Chamber
Read Full debate Read Hansard Text Watch Debate Read Debate Ministerial Extracts

Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.

Each Urgent Question requires a Government Minister to give a response on the debate topic.

This information is provided by Parallel Parliament and does not comprise part of the offical record

Nigel Huddleston Portrait Nigel Huddleston
- View Speech - Hansard - - - Excerpts

There are a variety of channels and tools, including my ministerial oversight. The Treasury Select Committee and other bodies also play an important part. I am not suggesting in any way, shape or form that I am removing myself from responsibility for HMRC, as I have ministerial oversight. If colleagues have concerns, they can always raise them with me. It is my job to raise those concerns with HMRC.

Chris Stephens Portrait Chris Stephens (Glasgow South West) (SNP)
- View Speech - Hansard - -

I refer to my entry in the Register of Members’ Financial Interests, as I chair the Public and Commercial Services Union parliamentary group.

Does the Minister accept that one of the more disgraceful aspects of this episode is that neither the trade unions nor the staff appear to have been consulted prior to yesterday’s announcement? Does he accept that this is no way to conduct industrial relations or to deal with staff? How does he see yesterday’s announcement in the light of the Public Accounts Committee’s comments that the Department has to improve its ability to reach out to taxpayers and that it needs additional resources? Why are the Government now restricting customer access to the Department?

Nigel Huddleston Portrait Nigel Huddleston
- View Speech - Hansard - - - Excerpts

HMRC and I have heard and respect the views of the PAC and other bodies, including their recommendations and suggestions for improvement. Of course, many of these bodies suggest that the continuing move towards digital and online is an important part of that process. As I have said, I do not have day-to-day operational responsibility for HMRC, but I do have oversight. I proactively requested a meeting with the unions several weeks ago, and that is what I have tended to do in all my ministerial roles.