Ofcom

Claire Young Excerpts

Thursday 29th October 2026 Westminster Hall

[Claire Young (Thornbury and Yate) (LD)]

It is a pleasure to serve under your chairship, Sir Desmond. I thank my hon. Friend the Member for Mid Dorset and North Poole (Vikki Slade) for securing this timely debate.

I want to focus on Ofcom’s role as the regulator of postal services. That is a different aspect from its work ensuring that news is impartial or keeping our young people safe online, and therein perhaps lies the problem—it is being asked to be a jack of all trades and, as a result, it is the master of none. Earlier this week, I spoke about the effectiveness of Ofcom during a debate in the Chamber on Royal Mail, and I have come here today to reaffirm that argument.

Since 2022, Ofcom has fined Royal Mail £5.6 million, then £10.5 million, then £21 million for failing to meet its targets. In the year to March 2026, only 75.7% of first-class mail arrived the next working day, against the target of 93%. Ofcom opened an investigation into that failure on 1 June. Nearly five months later, we are still waiting for the outcome. Meanwhile, the targets themselves have been lowered, to 90% for first class and 95% for second class, and second-class deliveries have moved to alternate weekdays. The public are being asked to accept a reduced service, measured against easier targets, from a company that has not even managed to meet the old ones in years.

In May, the Business and Trade Committee concluded that Ofcom is failing as a statutory regulator, and that its approach has for years failed to deliver the step change in performance that the public deserve. Part of the problem is that fines are simply not a deterrent. The law allows Ofcom to fine postal services up to 10% of turnover, but its largest penalty is a small fraction of that, and every penny goes to the Treasury. Nothing reaches my constituent who missed a hospital appointment because the letter arrived a day after the actual appointment. Where is their opportunity for recourse?

At the moment, Royal Mail’s own complaints process is aimed at the sender of the mail and is all about compensating them for the cost of postage by giving them books of stamps; it does nothing to compensate recipients of mail for the consequential losses from that mail not arriving on time, which can be significant. Aside from missed appointments, there can be financial issues, and we had an example where someone had received a court summons too late, which obviously had very serious consequences.

If a constituent makes a complaint to Royal Mail and they are not happy with the outcome, they cannot go to Ofcom and make a complaint about the individual case. We have been told that Ofcom will not look into local cases and will look only at the picture across the country as a whole. We need a regulator with teeth, legally binding penalties that can actually change a business’s behaviour, automatic compensation and a proper complaints system. A regulator ready to use its powers could solve this problem.

I have raised this issue in questions and letters to Ministers, but each time the response is essentially a regurgitated, “This is a matter for Ofcom.” However, Ofcom’s powers are set by this Parliament, and I do not believe they are working, so Ministers have a responsibility to intervene. Either Ofcom’s postal powers and its approach must be fundamentally reset or its responsibility for postal regulation should move to a dedicated independent regulator that will take it seriously.

Surely, that is what Ministers must now be considering. If the Minister stands here today and again tells us that Ofcom is an independent regulator, and Royal Mail a private company, so nothing can be done, it will be utterly embarrassing. Where are the Government’s teeth? Are they seriously taking the same lacklustre approach as Ofcom?

I have two direct questions for the Minister. First, do the Government accept the Select Committee’s conclusion that Ofcom is not effectively regulating Royal Mail’s performance? Secondly, will the Government commit to a review of Ofcom’s postal powers, including whether those powers would be better held by an independent postal regulator? Too much time has been spent bringing Royal Mail’s failures to Ministers’ attention. They have heard enough. Will they now act?

Small Charity Sector

Claire Young Excerpts

Tuesday 3rd March 2026 Westminster Hall

[Claire Young (Thornbury and Yate) (LD)]

Small charities with excepted charity status, including many individual scout and guide groups, do not have a registered charity number. 1st Ram Hill Scouts in my constituency tell me that they reckon they are excluded from about 80% of grants because they lack a charity number. Does the hon. Member agree that that is a serious sustainability priority for small groups?

[Mr Bedford]

The hon. Member has made her point clearly, and I am very sympathetic to the argument she puts across. In my constituency, I have seen the impact of these economic policies and the tough environment for small and medium-sized charities such as Wyggestons and Trinity Almshouses, which provides sheltered accommodation and residential care. It believes that the Charity Commission could also be doing more to support these groups.

Meanwhile, other charity-funded local care providers, such as Rainbows hospice for children and young people and LOROS, have made it clear that the economic climate is making their future more uncertain. These organisations are incredibly important to my constituents, and it would be an absolute travesty to see them reduce their services or close altogether. The Government need to think about creating a carve-out for the charity sector, so that it does not have to pay astronomical employment costs—something that Conservative Members argued for during the national insurance debate. That would be a sensible move to protect jobs and sustain local services, and it would command broad public support.

To conclude, charities are at the heart of our communities. They reduce pressure on public services and command widespread public support, yet we in this place are not doing enough to support and protect them. I urge the Government to listen carefully to the arguments that the CSJ and my right hon. Friend the Member for Chingford and Woodford Green have eloquently presented. My plea to the Government is to create a carve-out for the wider sector to ensure that running costs do not drive many charities, including those in my constituency, to close.

Oral Answers to Questions

Claire Young Excerpts

Thursday 15th January 2026 Commons Chamber

[Stephanie Peacock]

I am grateful to my hon. Friend for raising this important point. Everyone should have the opportunity to play sport and be physically active. We are committed to tackling persistent inequalities, especially for disabled people, an aim that is reinforced by Uniting the Movement, the 10-year strategy of our arm’s length body, Sport England. It ensures that its programmes directly impact disabled people through partnerships with a range of both disability and martial arts organisations and initiatives such as We Are Undefeatable, a campaign that supports the 15 million people who live with one or more long-term health condition in England to get active. I met Activity Alliance to discuss this issue a few months ago, and would be delighted to discuss it with my hon. Friend.

[Claire Young (Thornbury and Yate) (LD)]

Last July, I wrote jointly with other Members to the Government to seek support for Gympanzees to open the UK’s first fully accessible exercise, play and social centre for disabled children and young people. I have had no response. Will the Secretary of State meet me and representatives of the charity to discuss how her Department can support this innovative project?

[Stephanie Peacock]

I will get to the bottom of why the hon. Lady has not had a reply—I apologise for that. I would be delighted to meet her to discuss the matter further.

Football Governance Bill [Lords]

Claire Young Excerpts

2nd reading
Monday 28th April 2025 Commons Chamber

[Claire Young (Thornbury and Yate) (LD)]

I want to focus on the distribution of revenues through the pyramid. Thornbury and Yate is a largely rural constituency with no league clubs, but it does have a number of clubs with passionate supporters in steps four to seven—otherwise known as levels eight to 11 of the men’s football pyramid—as well as teams in levels five and 10 of the women’s pyramid. I have already had the pleasure of watching Tytherington Rocks and Yate Town. I congratulate Yate on clinching the southern league division one south title on Saturday. I wish them well in the premier division.

Tyrone Mings played for Yate before he played in the premier league and for England, and he illustrates one reason why investment in the grassroots is so important. The benefits go far wider, though. For supporters, it can be an affordable way to watch football and feel a connection with their community, and many of them contribute to their clubs through volunteering. Players of all abilities have a chance to find a level at which they can play, with all the health and wellbeing benefits that football brings, as well as the opportunity to progress to the professional game for the most talented. The wider community benefits are community outreach programmes and fans using local services and shops.

Sadly, although there is great wealth at the top of the game, in recent years the share of revenue making its way even to football league teams has decreased, never mind to grassroots teams such as those in my constituency. Grassroots teams are outside the scope of the proposed regulator, and I feel that is a missed opportunity. The issues that keep non-league managers awake at night are more likely to be fundraising drives, or the difficulties of securing finance for ground upgrades. Making a ground safer at the next level up can be a real challenge when a club cannot secure funding. That has prevented at least one local club from taking up its rightful place.

It would be fair to say that football has given me long periods of resilience-building interspersed with moments of sheer joy—an experience common to many supporters. The Bill has the potential to ensure that those emotions are tied to actions on, rather than off, the pitch. I am astonished that some people are trying to pretend that everything is currently fine. I would not be so blasé, as an Oxford United fan who lived through the Maxwell years, which included his bizarre proposal to merge the club with Reading FC and the entire first team being put up for sale after his death. We cannot rely on the benevolence of owners in what is a cutthroat business.

If we are to make football in this country truly sustainable, it must be done from the ground up. I urge the Minister to think again about the scope of the regulator to ensure fairer funding throughout the pyramid.